Re: Vista Update 80070424 - Trusted Installer

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

There is a very good chance that you are seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


MSNews wrote:
Hallo,
I have problems with a notebook of a client of mine. Since October 2008
there are no updates, error 80070424.
the same with sp2, trying to install from a cd. (missing service)

I tried a lot of things (registering wuaueng.dll by hand, rename the
catroot2-folder, installer-update from microsoft), but found out now:

the trustedinstaller service is not there. the trustedinstaller.exe was
missing in the servicing directory, but i managed to get it there. but there
must be more errors, since the service does not start.

The files in the windows-system-directories belong to an owner "unknown
account"

Is there a way to get back this service trustedinstaller.

it would be a lot of work, setting up the notebook again.

Many thanks in advance

Ingo Weber

.

Relevant Pages

  • Re: Windows Update
    ... There is a very good chance that you are seeing the effects of a hijackware infection! ... NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. ... A Repair Install will NOT help! ... Run a /thorough/ check for hijackware, including posting requested logs in an appropriate forum, not here. ...
    (microsoft.public.windowsxp.general)
  • Re: Virus scanner wont clean Win 32.Induc.A out of archive
    ... There is a very good chance that you are seeing the effects of a hijackware infection! ... NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. ... A Repair Install will NOT help! ... Run a /thorough/ check for hijackware, including posting requested logs in an appropriate forum, not here. ...
    (microsoft.public.windowsxp.general)
  • Re: Nearly 100% CPU Usage
    ... hijackware infection! ... A Repair Install will NOT help! ... Now run a thorough check for hijackware, ... When I look in Task Manager, the Performance tab shows CPU ...
    (microsoft.public.windowsxp.general)
  • Re: Windows Update Goes Blank
    ... There is a very good chance that you are seeing the effects of a hijackware infection! ... NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. ... A Repair Install will NOT help! ... Run a /thorough/ check for hijackware, including posting requested logs in an appropriate forum, not here. ...
    (microsoft.public.windowsupdate)
  • Re: Win XP SP3 created problem
    ... There is a very good chance that you are seeing the effects of a hijackware infection! ... NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. ... A Repair Install will NOT help! ... Run a /thorough/ check for hijackware, including posting requested logs in an appropriate forum, not here. ...
    (microsoft.public.windowsupdate)