Re: UNABLE TO TURN ON AUTOMATIC UPDATE

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

There is a very good chance that you are seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

TM wrote:
Automatic Windows Update will not work. I have tried the following: I went
into all programs chose windows update. When it checked for updates it
stated that, "The site cannot continue because one or more of these windows
services is not running: 1. Automatic update 2. Background Intelligent
Transfer Service and 3. Even Log. I followed solutions for all 3
possibilites. For all of the solutions found in "Services" (run than
services.msc) the start and stop buttons were grayed out so I could not
click on start as suggested. As well, every time I changed the Automatic
updates to Enable and clicked, "apply" it would default back to disable.
I have a virus. I had Trend Micro which had been turned off by my kids so
they could go on music sharing websites. Thats when the virus happend. I
have since purchased Norton Internet Security and removed trend micro. One
of the high risk vulnarabilites was called, "Vundo". I am not sure if this
is related or not. I am not super computer litterate so any help is
appreciated!

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