Re: Can't search fo updates

Tech-Archive recommends: Fix windows errors by optimizing your registry

Open Control Panel | Security | Windows Update | View installed updates: Any uninstallable updates [e.g, Windows Internet Explorer 8; Office 2007 Service Pack 2; Update for Windows Vista (KB955430)] will be listed here.

I didn't use the [McAfee] Product Removal Tool.

1. Right-click on the following link and SAVE the download to your desktop;
do not RUN it!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above (MCPR.EXE) and select "Run as Administrator." Do not TOUCH your keyboard until the run as completed.

4. Reboot.

Remember, you can always...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates.

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Cazlet wrote:
No worries. Thanks for the help.

Is it possible to uninstall those updates now, since a system restore point
is unavailable for that point in time? If so, how do I work out which
updates they are? The list of installed update for that date doesn't match
the ones listed in update history.

McAfee Security Centre was the application I had, and everything associated
with it. It came preinstalled on the computer. My subscription was current
for another two months.

I don't think McAfee was running in the background when IE8 was installed,
since I removed it immediately after restoring.

I didn't use the Product Removal Tool. I wasn't aware that there were any
further steps that needed to be taken to remove the program. Is it possible
to do so now, or too late?

"PA Bear [MS MVP]" wrote:

My apologies.

I restored my system back to a point before the following updates:
- Internet Explorer 8 for Windows Vista
- PowerPoint Viewer 2007 SP2
- 2007 Microsoft office Suite SP2
- Windows Vista Update KB955430

That was not a wise idea. Ideally, you would have Uninstalled all those
updates first; If the behavior persisted, then you'd use System Restore.

I have also uninstalled McAfee and replaced it with AVG Free in case
that
was still somehow causing the problem.

What McAfee application had been installed and was your subscription still
current when you uninstalled it?

Was the McAfee application running in the background when you installed
IE8?

After uninstalling the McAfee app, did you download/run the McAfee Consumer
Products Removal Tool *before* you installed AVG Free (v8.5)? See
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
--
~PA Bear

Cazlet wrote:
I followed those steps and unfortunately they didn't repair the problem.
Yesterday the FixIt in default mode was able to connect and retrieve 17
new
updates released on the 9th, however I am still getting the same error
80070005 whenever I try to instal them.

I've noticed that whatever it is seems to be disrupting printer drivers
as
well. My default printer should be Print to OneNote, however that option
disappeared from my print menu and was replaced by Print to XPSWriter
instead. When I tried to insert items as printouts in OneNote, it told
me
the program's printer driver was damaged.

My HP external printer has also been effected - it no longer prints
margins
at the top of the page.

I restored my system back to a point before the following updates:
- Internet Explorer 8 for Windows Vista
- PowerPoint Viewer 2007 SP2
- 2007 Microsoft office Suite SP2
- Windows Vista Update KB955430

and all of the errors disappeared. However, because Windows Update
started
working again, the errors are all back! How can I find out which of
those
updates is causing the problems, and is there a way that I can stop it?

I have also uninstalled McAfee and replaced it with AVG Free in case
that
was still somehow causing the problem. Looks like it wasn't, though.


"MowGreen" wrote:

I have McAfee as my antivirus, if that sheds any light at all.

Yes, it does. The 80070005 error translates to " Access Denied " and is
most likely related to McAfee.
Suggest you Clean Boot Vista and then either try to to update once
more.

Do Step 1 on this page:

How to troubleshoot a problem by performing a clean boot in Windows
Vista
http://support.microsoft.com/kb/929135

If no joy, while still in the Clean Boot state, reset the Windows
Update
components:

How do I reset the Windows Update settings?
http://support.microsoft.com/kb/971058

Run ResetWindows.msi in it's Default mode. If the system still can not
update, run it in it's Aggressive mode.
Reboot after each run and see if the system can update now.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



Cazlet wrote:

Home Premium, with Service Pack 1. The error code is 80070005, which
it
says is an unknown error. I've looked through some of the previous
discussions on that error however I couldn't find any that helped me
since I haven't added any new hardware or programs for about a month.

I have McAfee as my antivirus, if that sheds any light at all.

"Shenan Stanley" wrote:


Cazlet wrote:

I have Windows Vista and as of yesterday I am unable to search for
Windows updates. I haven't installed anything new.

Windows Vista what? (Home Premium? Business? Ultimate? etc)
What service pack level?

What is the exact error you are getting?

--
Shenan Stanley
MS-MVP

.

Relevant Pages

  • Re: cant update XP, Yes I had the vundo
    ... Your McAfee app will NOT be able to clean all of this up. ... Avoid McAfee Internet Security freebie and AVG. ... since expired and/or the machine's not been kept fully-patched at Windows ...
    (microsoft.public.windowsupdate)
  • Re: Asking about anti-virus programs
    ... I believe I have enabled the one that came with McAfee, ... because "Microsoft Windows Update" flagged it. ... than my firewall is enabled. ... There are also security updates for Office at ...
    (microsoft.public.security)
  • Re: Asking about anti-virus programs
    ... > McAfee one already on your machine? ... > 3) Keep windows updated via www.microsoft.com/windowsupdate. ... > the security settings in Internet Explorer you'll see how to make IE ... >> did install the Microsoft Security MS03-026 within less ...
    (microsoft.public.security)
  • [NT] Cumulative Security Update for Internet Explorer (MS04-025)
    ... Get your security news from a reliable source. ... * Microsoft Windows NT Workstation 4.0 Service Pack 6a ... Navigation Method Cross-Domain Vulnerability ...
    (Securiteam)
  • [NT] Vulnerability in HTML Help Allows Code Execution (MS05-001)
    ... The following security advisory is sent to the securiteam mailing list, and can be found at the SecuriTeam web site: http://www.securiteam.com ... Get your security news from a reliable source. ... * Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service ...
    (Securiteam)