Re: Error 0x800A0046

If this is XP Home Edition, you can access the Administrator account by booting the system to Safe Mode. That should disable 3rd party drivers and enable you to make the needed changes in the Sys Config Utility without receiving the error.

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222

Boot to Safe Mode,, access the built in Admin account, open the System Configuration Utility, disable all HP Services and Startup items [ they are not the cause of the issue but *are* causing the Access Denied message ]. Restart the system to normal Windows mode.
The system should now be in the Clean Boot state.

Open the System Config Utility once more and make sure that all of HPs Services and Startup items are still Disabled for now.
Now go here, download, and *save* ResetWindows.msi by clicking the Fixit
and choosing *save*.
Once the download completes, close the browser and any other open programs.

Prior to running ResetWindows.msi, make sure that Avast is up to date with it's latest virus definitions, and then scan the system with it.
IF nothing is detected, then run ResetWindows.msi.

IF *something* was detected, please post back with the name[s] of the malware and if Avast could Quarantine or remove it.
You may need to boot to Safe Mode to remove whatever was detected.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============


abby wrote:
PS: At the time I was attempting the updates and for ages now I've been running no anti-virus software; today I installed AVG free as I thought I'd better get some sort of protection. Also, I have recently (proably about late January) installed an all-in-one wireless HP Printer; however I was having problems before then.

"MowGreen" wrote:


In the Settings dialog box, scroll to the Miscellaneous section. Under Userdata persistence , select Enable. Click OK and when the security warning dialog box appears, click Yes.

The above was already completed. And, the "change settings" option was greyed so I couldn't choose it.

What is the installed antivirus/security suite/anti-malware software ?
Some *thing* is guarding against changes in Internet Options by making changes to the system's Default Permissions.


When I did the "clean boot" and was in the system configuration screen, I pressed ok of course and got this message with a big red cross saying "Access is denied to some settings.

The changes made in the System Configuration Utility are done *prior* to a Clean Boot. I'm not following you here, Abby. If the system was already Clean booted, the only reason you'd be making changes in the Utility is to reset the system to boot normally.

*Specifically*, which page of the System Configuration Utility were you on and what change was made when the message appeared ?
A 3rd party driver, especially one installed with an HP printer, can be the source of an Access Denied message.

Did you click OK to the message and then choose the Restart button ?


If this is XP Home Edition, you can access the Administrator account by booting the system to Safe Mode. That should disable 3rd party drivers and enable you to make the needed changes in the Sys Config Utility without receiving the error.


Secondly, the Fix It tool came up and said that some windows installer programmes did not exist, and it needed those to run.

Are you referring to the Guided Help here: http://support.microsoft.com/kb/310353
or to the running of ResetWindowsUpdate.msi ?

If it's the latter, I can contact the tool's author and find out what the message is referring to.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



abby wrote:


Hi MowGreen,

I did what you suggested, and although not entirely successful I think I know what the issues are, so your post was helpful in that way. When I did the "clean boot" and was in the system configuration screen, I pressed ok of course and got this message with a big red cross saying "Access is denied to some settings. Please allow administrative rights to change some settings." (or words to that effect). I am logged on with an administrator user account, although my account is password protected and it is the only account on the computer. I have it protected as a student so others cannot steel my work. I'm wondering if there is a third party driver somewhere, and if you think so, how to eliminate it? My thoughts were to set up another user account as an adminstrator account, without a password and try and do the clean boot again and see if that works. Do you think that will solve the administrator account issue?

Secondly, the Fix It tool came up and said that some windows installer programmes did not exist, and it needed those to run. So it failed, but at least I have more of an idea of the problem to tell you.

Abby

So that was my dramas, hopefully we can work out exactly what the problem is now.



"MowGreen" wrote:



Suggest you run this tool with the system connected to the net to


- Install the latest Windows Update client
- Clear out the BITS queue
- Register dependent DLLs
- Clean up the SoftwareDistribution download folder
- Rename the CATROOT2 folder under system32
- Winsock Catalog Reset
- Reset service permissions


http://cid-b8f6c7d37a929ca8.skydrive.live.com/self.aspx/.Public/ResetWindowsUpdate.msi
You can download the tool by clicking the folded page at the top left or this URL:
http://cqrbrw.blu.livefilestore.com/y1ppShHlUKJuZfvJC_JT0DDSCKqcE3rATesRwQJs8S4kunORrtahVguO1yZRlfkxVNN0KBgs8BffVIc7BbWbuiXCQ/ResetWindowsUpdate.msi?download


If you choose to do so, suggest you Clean boot prior to running it:
http://support.microsoft.com/kb/310353

Ensure the native XP firewall is enabled prior to running ResetWindowsUpdate.msi as their is no 3rd party firewall running when XP is in a Clean boot state.
Restart afterwards and see if the system can update now.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



abby wrote:



Hi

The settings for AU and BITS are set to "Automatic". As for the AU settings being changed I have had a look in the control panel under "Security Centre" and clicked on the "AU" icon, which allows me to set the date and time for AU's. I'm not sure quite what they were changed from, and they are currently set on "Automatic (recommended). As far as I know I have always had them set on automatic. However, I do know that I did change the time of the automatic updates from a morning time to 1 pm in the afternoon.

I believe the problem, judging from other Microsoft info, is to do with my user account and the way it logs off and on. That was the message I got from the info about the problem when I first looked into it; however I tried to do everything and some of the instructions are a bit outdated - for e.g. there was no such menu as "Local Users and Groups" under "Computer Management" in Aminstrative Tools, neither was there a "Local Security Policy" option. I got those details from the instructions on the Microsoft update website when I first got the error message. I did notice that the instructions were last updated was 2005. For your info, here is a copy of the error message:


[Error number: 0x800A0046] Please change your Internet Explorer security settings
To save changes to your settings for this website, you need to enable userdata persistence for Internet Explorer. Complete the steps below, and then click Change settings to the left and try saving your changes again. In Internet Explorer, on the Tools menu, click Internet Options. Click the Security tab, click the Internet security zone icon, and then click Custom Level. In the Settings dialog box, scroll to the Miscellaneous section. Under Userdata persistence , select Enable. Click OK and when the security warning dialog box appears, click Yes.

The above was already completed. And, the "change settings" option was greyed so I couldn't choose it.

Sorry about this, if I'm not able to resolve it using this discussion I might get an IT trained person to look at it.

Abby
"MowGreen" wrote:




Abby,

You posted no information as to the state of Automatic Updates nor BITS, just the descriptions found in the Services console.
Check next to Startup type for both services and please post what they're set to.
AU should be set to Automatic
BITS can be set to Manual or Automatic

The log shows that Automatic Update's setting was changed to 4,
" Automatic (Recommended) ".
Don't confuse this with the AU service.
Automatic Update settings are available from the AU icon in Control Panel.
What did you change the setting from ?

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



abby wrote:




Hi

It seemed all ok until logging on to do a custom scan. Automatic Updates are set to:

Enables the download and installation of Windows updates. If this service is disabled, this computer will not be able to use the Automatic Updates feature or the Windows Update Web site.

And Backgroung Intelligence Transfer Service is set to:

Transfers data between clients and servers in the background. If BITS is disabled, features such as Windows Update will not work correctly.

the Log returned:

0x00000000
2009-05-11 12:53:09:906 1240 27c AU AU received handle event
2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT: {75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11 12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2009-05-11 12:53:41:093 1240 898 Agent *************
2009-05-11 12:53:41:093 1240 898 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-05-11 12:53:41:125 1240 898 Agent *********
2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download priority = No
2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2009-05-11 12:53:41:125 1240 898 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
2009-05-11 12:54:40:593 1240 898 Agent * Added update {2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35 categories in search; evaluated appl. rules of 550 out of 1345 deployed entities
2009-05-11 12:54:40:796 1240 898 Agent *********
2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-05-11 12:54:40:796 1240 898 Agent *************
2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for updates [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
2009-05-11 12:54:40:921 1240 cf4 AU #########
2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
2009-05-11 12:54:40:921 1240 cf4 AU #############
2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to 2009-05-11 22:00:00
2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU options ###########
2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh required = No
2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User preference)
2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every day at 13:00
2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes (User preference)
2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User Preference.
2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to 2009-05-11 01:00:00
2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU options ###########
2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh required = No
2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User preference)
2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every day at 13:00
2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes (User preference)
2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User Preference.
2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to 2009-05-11 01:00:00
2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for scheduled install
2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1 download(s) are still in progress.
2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download properties of call, error = 0x80070057
2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to 2009-05-12 01:00:00

Sorry to be a pain. Hope this is what I was supposed to do....

Abby


"Shenan Stanley" wrote:





abby wrote:

.

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