Re: Windows update error trying to install SP3--please help!

Tech-Archive recommends: Fix windows errors by optimizing your registry

No luck on those ideas, so I sent in a support ticket. Thank you very much
for all your help! I really appreciate it!

"Shenan Stanley" wrote:

missekay wrote:
I use Windows Vista Home edition SP 1 currently. My last
successful update was on 02/27/2009 which was an automatic Windows
Defender Update "Definition Update for Windows Defender - KB915597
(Definition 1.51.1145.0)". Since then I cannot download updates.
I can successfully check for updates but when I try and download
them I get errors like 80240016 or 80072EFD. I've checked
previous discussion threads and have already downloaded and checked
this http://www.microsoft.com/security/malwareremove/default.mspx which
showed nothing as well as a current AVG scan.

Does anyone have any ideas??

Shenan Stanley wrote:
Does your message subject have anything at all to do with your
message body?

You state you have Windows Vista Home Edition w/SP1 in the message
body and something about a Windows Defender update - but *nothing*
about a SP3. In your message subject you are having issues
installing "SP3" (non-specific.)

Help us help you - what is your actual issue and the symptoms?

missekay wrote:
Oh Jeez! I'm sorry, I guess I left that VERY important part of the
post out! I am trying to install SP3 and I keep getting several
different error codes and I've tried to figure out what is going on
with no luck. The error codes are 80240016 or 80072EFD. My last
good update was on 02/27/2009. Since then NO updates are
happening, automatic or manual. I've tried running several
different spyware type scans, all showing nothing wrong. Not sure
at this point what else to try.

I hope that is specific enough, if not please let me know!! Thanks
again in advance!

Shenan Stanley wrote:
SP3 for *what*?

If you have (as you stated originally) Windows Vista Home Edition w/SP1 -
there is no SP3 for that product.

Now you may have a Microsoft office product/suite that you need to install
a
SP3 for. What version of Microsoft office do you have installed *if* that
is what the SP3 is for?

If you mistakenly posted that you have Windows Vista Home Edition w/SP1
when
you actually have Windows XP Home Edition w/SP1 instead... That's a
different story all together.

Try this:

Start button --> RUN --> type in:
winver
--> Click OK.

From the picture at the top - what is your exact windows flavor/version?
From the text under the picture starting wit the word "Version" - what is
the rest of the line verbatim?

missekay wrote:
It says "Windows Vista Home Basic"
Version 6.0 Build 6001:Service Pack 1

The "important" update that Windows update says I need to install is
"Microsoft.NET Framework 3.5 Service Pack 1 and .NET Framework 3.5
Family update (KB951847) x86

So, I guess its not SP3...sorry. I was updating my main computer
in the house as well and it is an XP (btw, that update went just
fine).

Regardless of my error, I'm still unable to update anything at this
point. There is obviously some sort of issue that is preventing me
from updating.

Shenan Stanley wrote:
Okay! Now we have a better understanding. ;-)
Just a little digging. We all make mistakes!

Let's start with the easy part. Making sure that system is not
showing signs of some infestation/infection.

Download, install, run, update and perform a full scan (separately,
one at a time) with the following two applications (freeware
versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and
removing whatever they both find completely, you may uninstall
these products,
if you wish.

Reboot.

Come back here and let everyone know if these scans found and
removed anything and in general - (don't have to list everything)
what was found.

Now let's try to fix the updates updating...

Click Start, type Command Prompt (in the "Start Search" box) and
press ENTER, in the list of results, _right-click_ "Command
Prompt", and then click Run as Administrator.

If you are prompted for an administrator password or confirmation,
type the password or provide confirmation.

Type the following commands. Press ENTER after each command:

net stop wuauserv

net start wuauserv

Close the Command prompt window.

Try to install updates again.

Come back and let everyone know your results.

*IF* that did not work...

Reboot.

Visit the following web page:
http://support.microsoft.com/kb/946414

I suggest you use the "Microsoft FixIt" button.
http://go.microsoft.com/?linkid=9643523

Try your updates again after the fix is done. Come back and let
everyone know if it worked.

missekay wrote:
ok...the first program superantispyware only showed 3 tracking
cookies. The 2nd scan showed this:

Malwarebytes' Anti-Malware 1.35
Database version: 1940
Windows 6.0.6001 Service Pack 1
<snip>
It was able to remove the infected files, I rebooted and then tried
to install the update again with no luck. I then followed the rest of
your instructions, stopping and starting the windows update service
through the command prompt while logged in as the administrator.
I then tried the the FIX IT button and when I ran that tool I got a
message back stating that "it didn't apply to my computer".

Any other ideas?

Try the "Let me Fix It" section of the article with the "FixIt" button.

No go?

Try this solution adapted from another's postings ( ):

- Do the net stop wuauserv from the previous posting.
- Click Start, type %windir% in the Start Search box, and then press ENTER.
Locate and rename the SoftwareDistribution folder.
- Do the net start wuauserv from the previous posting.
- Try getting updates.

What Firewall software do you have?
What AntiVirus software do you use?
What version of Internet Explorer are you using?

You could also try:
- In Internet Explorer --> Tools --> Internet Options.
- Click "Connections" Tab then click on "Lan settings" Button.
- Remove check box for "Use automatic configuration script".
- Select check box for "Automaticaly detect settings".
- Click OK.
- Reboot.
- Try to update.

If it doesn't help, start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html



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