Re: Unable to check for updates

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When (date) did your previous KIS subscription expire?

Did you uninstall your previous version of KIS and then run the removal tool (http://support.kaspersky.com/faq/?qid=208279463) before installing KIS 2009?

Are you absolutely certain that you were able to access/use Windows Update before you installed KIS 2009 (e.g., on 05 Jan-09 and earlier)?

Is Automatic Updates enabled?
--
~PA Bear

Nicole wrote:
I had an older version of KIS but my licensce expired so I bought the new
KIS 2009. I have been using KIS since I bought the laptop a little over a
year ago and this problem just started recently. The error code that I am
getting with the windows update is "Code 80070057 Windows encounterd an
unknown error"

"PA Bear [MS MVP]" wrote:
Have you purchased Kaspersky Internet Security (yet)?

What anti-virus application was installed before you installed KIS 2009 on
06 January, Nicole?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Nicole wrote:
I am unable to check for updates using windows update. This has been
happening since 1/6/2009 the same day I installed Kaspersky Internet
Security 2009. The last available updated was in December some time. I
have tried so many things to fix the problem. If anyone could help that
would be great. Thanks!

.