Re: UPDATE REPEATEDLY SHOWING UP TO DOWNLOAD - I SOLVED MY PROBLEM

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Please open up a support case.

I know that's asking a lot but Microsoft needs to hear your pain.

Claire Brucker wrote:
I tried Safe Mode with Networking but it wasn't any better. Still couldn't go on line or do anything else. I'm beginning to think that damned update is going to stick with me until I die.
C
"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message news:Oz5y7hxrJHA.1236@xxxxxxxxxxxxxxxxxxxxxxx
[Try Safe Mode with Networking]

Claire Brucker wrote:
I was stuck after going into safe mode. couldn't go online.

or do anything else
"Leslie" <Leslie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E3ABC4C9-6CEA-4FD2-9661-D81CDB62194A@xxxxxxxxxxxxxxxx
I was looking for an answer to solve the issue of the same update
repeatedly
showing up. The problen update was 'KB967715' - I saw that others were
having the same problem. I went in to the 'Online Support Center' and
followed the steps in order. I downloaded the 'Malicious Software Removal
Tool' and then I ran a scan for virus/spyware. I finally solved the
problem
when I installed it in Safe Mode. You could try the 'Safe Mode' approach
first to see if that stops the problem before you go through the other
steps
but I'm sure it wouldn't hurt to do them.

Two things to point out: One is a problem regarding someone not being
able
to get to the download website. I could not get to the website just by
clicking on it in the support center. I manually typed it in and it
worked
that way. I would also like to note that I had to use the word 'download'
at
the end of the website and NOT 'downloads'. No 'S'

The second item, for me anyway, is that in setting up into Safe Mode, I
have
two areas to go into. One is 'Administrator' & 'HP Administrator' - The
install only showed up under the 'HP Administrator' section. So, if you
have
two sections, make sure you check both areas.
--
LJ


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