Re: WUD or MUD repeatedly tells me that there are no available upd
- From: Bitmap <Bitmap@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 20 Mar 2009 09:52:14 -0700
Thanks for the additional advice but sad to report that like many other users
it would seem, I could not uninstall SP3 because the uninstaller could not
find a necessary file (not told what file). I found further MS guidance on
how to uninstall and of the 4 methods, the first 3 have failed. I don't want
to risk option 4 which involves changes to the registry so I guess I just
have to put up with a bad job and not get updates any more.
Is there no downloadable fix please that will take out SP3 in the event that
a required file is not found? It does seem to be a common problem.
"PA Bear [MS MVP]" wrote:
You have a WinXP SP3 beta build installed, not the final release, and that's.
what's causing the behavior.
1a. Read & heed the following when uninstalling SP3 beta and when installing
SP3 final:
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx
1b. If you're running ZA Free, I would *strongly* recommend that you
uninstall it and enable the Windows Firewall at this point! If it's ZA Pro
and you'd prefer not to uninstall it, at least disable it and then enable
the Windows Firewall at this point!
2. Uninstall WinXP SP3 beta via Add/Remove Programs and reboot twice.
How to remove Windows XP Service Pack 3 from your computer:
http://support.microsoft.com/kb/950249
3. With your AV app still disabled and with Windows Firewall (only) running
in the background, go to http://windowsupdate.microsoft.com | Install any
required software then click on CONTINUE
select CUSTOM and scan | select WinXP SP3 and proceed to install it. Follow
all prompts. (NB: It may take 1-2 hours for the installation to complete so
be very, very patient and resist the temptation to Cancel!)
4. After rebooting twice, return to Windows Update | select CUSTOM and scan,
then Accept the install of all critical security updates (only) offered;
follow
all prompts.
[If it's not already installed, I do NOT recommend installing IE7 via
Windows Update!]
5. Now make certain that Automatic Updates is enabled; cf.
http://support.microsoft.com/kb/306525
6. Reinstall ZA Free or Pro, if necessary/desired.
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14 Apr-09.
Go to http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
"Windows XP" then select "Windows XP Service Pack 3"
--
~PA Bear
Bitmap wrote:
Thank you Bear. The answers to your questions:
1. I did install SP3 probably around that time but over my original copy
of
WinXP. I have a feeling that I did that manually.
2. Version 5.1 (Build 2600 xpsp_sp2_qfe.070227-2300:Service Pack 3)
3. Auto Update is enabled and the final line of the log says "Windows
Update
Client successfully detected 0 updates". The there is a great deal in the
log but unfortunately it does not go back as far as the failed updater
installation. How can I get the log to you if that would be useful please?
I
did run the auto data collection tool that MS recommends and sent the
information to MS. They suggested scouring the Knowledge Base (did that
for
2 hours) or to post a request for help here.
4a Authentium AV and Zone Alarm Pro Firewall were installed at the time
SP3
was installed. I just can't remember if they were switched off while that
happened.
4b. Norton or McAfee have never been installed on this PC. WU has always
functioned well with Authentium/Zone Alarm Pro prior to this failure. I
did
change to Kasperski a week ago but the problem persists.
5. Yes absolutely sure of the error code. Here's a copy and paste from the
update history: Error Code: 0xFFFFFBD3. From what I have read elewhere,
the
code I think tends to relate to a failure to clean up temporary files.
That
might be why the updater appears to pass the validity check before
searching
for updates?
Is it coincidental that SP3 was installed shortly before the updater
update
failed or would there be merit in uninstalling SP3 and seeing if WU will
spot that it's missing and put it again? If it doesn't spot it, I can
still
install it manually.
Really grateful for your help
"PA Bear [MS MVP]" wrote:
1. Did you have occasion to reinstall WinXP and then install SP3 manually
on or shortly before 15 Nov-2008?
2. Start | Run | (type) winver | [OK]
Post the entire second line of text displayed after running the above
command.
3. Is Automatic Updates enabled? If it is, what does WindowsUpdate.log
have to say about all this?
4a. What anti-virus application or security suite is installed and is
your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you installed SP3?
4b. Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you bought it)?
5. Are you sure that's the correct error number? 0xFFFFFBD3 errors are
almost always associated with MS Exchange
(JET_errVersionStoreOutOfMemory)
and Exchange has nothing whatsoever to do with WU/MU/AU.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Bitmap wrote:
Microsoft Update tried to install Windows Update Agent 7.2.6001.788
every
day between 15Nov and 26 Dec 2008 but in each case the installation
failed
with error code 0xFFFFFBD3. This is with Windows XP Pro with SP3.
Subsequent to that, several updates for MS Office were successfully
installed. However whenever I have connected to Miscrosoft Update this
year, it first checks that I have the required software as usual, but
then
tells me that there are No High Priority Updates available. It continues
to
list 3 optional ones though that I don’t require. I know that there have
been several critical updates since then because they have been
installed
on my wife’s PC. I don’t not know how to unistall the update agent (it’s
not listed in add\remove programs) and when I try to re-install it over
the
top of the existing installation, I am told that the installation
already
exists. Can anyone tell me please why Microsoft Update is not finding
the
updates I need please and how I can correct the problem? I refer to
Microsoft Update but if I disable that, the problem still occurs with
Windows Update.
Thanks in anticipation.
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