Re: KB938127 won't install, error 0x8007F0F1

The beginning of the KB938127-v2-IE7.log should be showing if the version of IE installed is being correctly read by the update servers.

Please reopen that log.
Here's where the Version of IE shows. See if it shows in the log from your system:

2.234: 2007/08/14 10:08:31.029 (local)
2.234: D:\WINDOWS\SoftwareDistribution\Download\c87932aedce288373d0b6a6c23f00c8a\update\update.exe (version 6.2.29.0)
2.264: Hotfix started with following command line: /si /ParentInfo:9b0bbf7cf85c294c8d58601846c5d4af
2.264: FileVersion of D:\Program Files\internet explorer\iexplore.exe is Less Than 7.0.0.0 <---- here

If it *doesn't show IE7 is correctly being detected*, then post the above section of the log.

If it *does show that IE7 is being detected correctly*, don't bother posting the log instead, suggest you disable Commodo and enable the native XP firewall.
Go to Start > Run > type in

net stop wuauserv
Click OK or press Enter.
Navigate to WINDOWS\SoftwareDistribution\Download
and delete *all* contents of the Download subfolder.

Back to Start > Run > type in

net start wuauserv
Click OK or press Enter

KB938127 *should* then be downloaded once more via Automatic Updates.
If not click the Windows Update link on the Start menu. IE will open and go to Windows Update.
After the initial scan, click the Custom option.
See if WU offers KB938127.
If yes, install it from WU.
Restart the system.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============




k64 wrote:

I can't be certain, but I believe IE7 was installed before SP3.

Here's the log from approx. 20 lines before the first FATAL:

2009-02-05 21:40:43:164 1620 15bc Agent *************
2009-02-05 21:40:43:164 1620 15bc Agent ** START ** Agent: Installing updates [CallerId = MicrosoftUpdate]
2009-02-05 21:40:43:174 1620 15bc Agent *********
2009-02-05 21:40:43:174 1620 15bc Agent * Updates to install = 1
2009-02-05 21:40:43:184 1620 15bc Agent * Title = Security Update for Internet Explorer 7 for Windows XP (KB938127)
2009-02-05 21:40:43:184 1620 15bc Agent * UpdateId = {A2A1D3B3-C228-45AD-9175-566E7DD41DD1}.101
2009-02-05 21:40:43:194 1620 15bc Agent * Bundles 1 updates:
2009-02-05 21:40:43:194 1620 15bc Agent * {5DB41B67-E1CE-460B-A5E9-32EF222D3EEA}.101
2009-02-05 21:40:51:416 1620 15bc Handler Attempting to create remote handler process as K64-LAPTOP\Keith in session 0
2009-02-05 21:40:52:577 1620 15bc DnldMgr Preparing update for install, updateId = {5DB41B67-E1CE-460B-A5E9-32EF222D3EEA}.101.
2009-02-05 21:40:52:597 5228 175c Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0000) ===========
2009-02-05 21:40:52:597 5228 175c Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2009-02-05 21:40:52:597 5228 175c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2009-02-05 21:40:52:597 5228 175c Handler :::::::::::::
2009-02-05 21:40:52:597 5228 175c Handler :: START :: Handler: Windows Patch Install
2009-02-05 21:40:52:607 5228 175c Handler :::::::::
2009-02-05 21:40:52:607 5228 175c Handler : Updates to install = 1
2009-02-05 21:40:52:607 5228 175c Handler : Installing update {5DB41B67-E1CE-460B-A5E9-32EF222D3EEA}.101
2009-02-05 21:40:52:607 5228 1244 Handler Installing with parameters=-q -z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download\d51648e96c60b005ac5ef56d831670cb.
2009-02-05 21:41:15:010 5228 1244 Handler Install completed with 0x8007f0f1.
2009-02-05 21:41:15:040 5228 175c Handler FATAL: UH: 0x8007f0f1: InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2009-02-05 21:41:15:050 5228 175c Handler : WARNING: Install completed: result type = 0x0, installer error = True, error = 0x8007f0f1, disabled until reboot = No, reboot required = No
2009-02-05 21:41:15:050 5228 175c Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2009-02-05 21:41:15:050 5228 175c Handler :::::::::
2009-02-05 21:41:15:050 5228 175c Handler :: END :: Handler: Windows Patch Install
2009-02-05 21:41:15:050 5228 175c Handler :::::::::::::
2009-02-05 21:41:15:050 1620 1104 DnldMgr *********** DnldMgr: New download job [UpdateId = {86B393EA-BE78-485C-8372-593ED3D4D4D9}.100] ***********
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 86B393EA-BE78-485C-8372-593ED3D4D4D9 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 86B393EA-BE78-485C-8372-593ED3D4D4D9 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr *********** DnldMgr: New download job [UpdateId = {3336D3C1-57CC-44F2-B0B0-08AA487A7E33}.100] ***********
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3336D3C1-57CC-44F2-B0B0-08AA487A7E33 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:050 1620 1104 DnldMgr *********** DnldMgr: New download job [UpdateId = {3B26C788-FDB1-48B8-8632-5E37F60E29B3}.100] ***********
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3B26C788-FDB1-48B8-8632-5E37F60E29B3 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:050 1620 1104 DnldMgr *********** DnldMgr: New download job [UpdateId = {74C5384C-88C4-4502-9FF1-CE3FC242ABEF}.100] ***********
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 74C5384C-88C4-4502-9FF1-CE3FC242ABEF is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:050 1620 1104 DnldMgr *********** DnldMgr: New download job [UpdateId = {D5100858-9CD1-40EE-8041-FC9778767E3E}.100] ***********
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update D5100858-9CD1-40EE-8041-FC9778767E3E is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3336D3C1-57CC-44F2-B0B0-08AA487A7E33 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3B26C788-FDB1-48B8-8632-5E37F60E29B3 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 74C5384C-88C4-4502-9FF1-CE3FC242ABEF is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 1104 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update D5100858-9CD1-40EE-8041-FC9778767E3E is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 15bc DnldMgr *********** DnldMgr: New download job [UpdateId = {86B393EA-BE78-485C-8372-593ED3D4D4D9}.100] ***********
2009-02-05 21:41:15:050 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 86B393EA-BE78-485C-8372-593ED3D4D4D9 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:050 1620 15bc DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 86B393EA-BE78-485C-8372-593ED3D4D4D9 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:060 1620 15bc DnldMgr *********** DnldMgr: New download job [UpdateId = {3336D3C1-57CC-44F2-B0B0-08AA487A7E33}.100] ***********
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3336D3C1-57CC-44F2-B0B0-08AA487A7E33 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:060 1620 15bc DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:060 1620 15bc DnldMgr *********** DnldMgr: New download job [UpdateId = {3B26C788-FDB1-48B8-8632-5E37F60E29B3}.100] ***********
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3B26C788-FDB1-48B8-8632-5E37F60E29B3 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:060 1620 15bc DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:060 1620 15bc DnldMgr *********** DnldMgr: New download job [UpdateId = {74C5384C-88C4-4502-9FF1-CE3FC242ABEF}.100] ***********
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 74C5384C-88C4-4502-9FF1-CE3FC242ABEF is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:060 1620 15bc DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:060 1620 15bc DnldMgr *********** DnldMgr: New download job [UpdateId = {D5100858-9CD1-40EE-8041-FC9778767E3E}.100] ***********
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update D5100858-9CD1-40EE-8041-FC9778767E3E is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:060 1620 15bc DnldMgr * Update is not allowed to download due to regulation.
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3336D3C1-57CC-44F2-B0B0-08AA487A7E33 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3B26C788-FDB1-48B8-8632-5E37F60E29B3 is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 74C5384C-88C4-4502-9FF1-CE3FC242ABEF is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:060 1620 15bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update D5100858-9CD1-40EE-8041-FC9778767E3E is "PerUpdate" regulated and can NOT download. Sequence 398 vs AcceptRate 0.
2009-02-05 21:41:15:390 1396 1130 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = MicrosoftUpdate]
2009-02-05 21:41:15:390 1396 1130 COMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2009-02-05 21:41:15:390 1620 a50 AU Triggering Offline detection (non-interactive)
2009-02-05 21:41:15:390 1620 a50 AU #############
2009-02-05 21:41:15:390 1620 a50 AU ## START ## AU: Search for updates
2009-02-05 21:41:15:390 1620 a50 AU #########
2009-02-05 21:41:15:390 1396 1130 COMAPI - Reboot required = No
2009-02-05 21:41:15:390 1396 1130 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2009-02-05 21:41:15:390 1396 1130 COMAPI ---------
2009-02-05 21:41:15:390 1396 1130 COMAPI -- END -- COMAPI: Install [ClientId = MicrosoftUpdate]
2009-02-05 21:41:15:390 1396 1130 COMAPI -------------
2009-02-05 21:41:15:390 1620 a50 AU <<## SUBMITTED ## AU: Search for updates [CallId = {8B94F502-3DB8-4CF4-BE4F-FA29C9445C7C}]
2009-02-05 21:41:15:390 1620 1104 Agent *************
2009-02-05 21:41:15:390 1620 1104 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-02-05 21:41:15:390 1620 1104 Agent *********
2009-02-05 21:41:15:390 1620 1104 Agent * Online = No; Ignore download priority = No
2009-02-05 21:41:15:390 1620 1104 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2009-02-05 21:41:15:390 1620 1104 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-02-05 21:41:15:390 1620 1104 Agent * Search Scope = {Machine}
2009-02-05 21:41:15:390 1620 15bc Agent *********
2009-02-05 21:41:15:390 1620 15bc Agent ** END ** Agent: Installing updates [CallerId = MicrosoftUpdate]
2009-02-05 21:41:15:390 1620 15bc Agent *************
2009-02-05 21:41:17:593 1620 1104 Agent WARNING: Failed to evaluate Installable rule, updateId = {9A65ECE6-F529-4EC7-928F-89FFBE56A9BA}.100, hr = 8007006E
2009-02-05 21:41:17:824 1620 1104 Agent WARNING: Failed to evaluate Installable rule, updateId = {FBDEFA30-0C97-47D7-83AE-032613C7EA91}.101, hr = 8007006E
2009-02-05 21:41:17:884 1620 1104 Agent WARNING: Failed to evaluate Installable rule, updateId = {3FC0F70C-5FA3-4A93-B1DC-394916AEF0CD}.100, hr = 8007006E
2009-02-05 21:41:17:964 1620 1104 Agent WARNING: Failed to evaluate Installable rule, updateId = {849681DE-EC2B-43E7-B2FE-4BCBC4FF3B42}.100, hr = 8007006E
2009-02-05 21:41:17:974 1620 1104 Agent WARNING: Failed to evaluate Installable rule, updateId = {6D99D35F-935E-47B2-8459-87DE7B73417D}.100, hr = 8007006E
2009-02-05 21:41:17:994 1620 1104 Agent WARNING: Failed to evaluate Installable rule, updateId = {32E4DD06-3CC6-4491-8EBA-CB565635760F}.100, hr = 8007006E
2009-02-05 21:41:18:224 1620 1104 Agent WARNING: Failed to evaluate Installable rule, updateId = {5FE2DDDB-CB81-4F72-940A-A261E0E0C84F}.100, hr = 8007006E
2009-02-05 21:41:18:364 1620 1104 Agent WARNING: Failed to evaluate Installable rule, updateId = {F591538A-2C8F-4DC4-8B17-8B07C9A851CA}.100, hr = 8007006E
2009-02-05 21:41:19:516 1620 1104 Agent * Added update {A2A1D3B3-C228-45AD-9175-566E7DD41DD1}.101 to search result
2009-02-05 21:41:19:516 1620 1104 Agent * Added update {1B3C995E-3CD4-4BAE-A262-EEDF57D310EE}.100 to search result
2009-02-05 21:41:19:516 1620 1104 Agent * Added update {72309362-525D-4AD6-B90A-D414CABF3690}.100 to search result
2009-02-05 21:41:19:516 1620 1104 Agent * Added update {BEC0E6CA-5667-4596-9BEA-D0B0CE543C3A}.100 to search result
2009-02-05 21:41:19:516 1620 1104 Agent * Found 4 updates and 47 categories in search; evaluated appl. rules of 487 out of 1420 deployed entities
2009-02-05 21:41:19:526 1620 1104 Agent *********
2009-02-05 21:41:19:526 1620 1104 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-02-05 21:41:19:526 1620 1104 Agent *************
2009-02-05 21:41:19:536 1620 968 AU >>## RESUMED ## AU: Search for updates [CallId = {8B94F502-3DB8-4CF4-BE4F-FA29C9445C7C}]
2009-02-05 21:41:19:536 1620 968 AU # 4 updates detected
2009-02-05 21:41:19:536 1620 968 AU #########
2009-02-05 21:41:19:536 1620 968 AU ## END ## AU: Search for updates [CallId = {8B94F502-3DB8-4CF4-BE4F-FA29C9445C7C}]
2009-02-05 21:41:19:536 1620 968 AU #############
2009-02-05 21:41:19:546 1620 968 AU Setting AU scheduled install time to 2009-02-06 05:00:00
2009-02-05 21:41:20:067 1620 1104 Report REPORT EVENT: {E6C19016-2D6D-4804-9313-3D5BF4BF7331} 2009-02-05 21:41:15:060-0000 1 182 101 {A2A1D3B3-C228-45AD-9175-566E7DD41DD1} 101 8007f0f1 MicrosoftUpdate Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8007f0f1: Security Update for Internet Explorer 7 for Windows XP (KB938127).


"MowGreen [MVP]" wrote:


**Was XP SP3 applied prior to the installation of IE7 or afterwards ?**

The beginning of the KB938127-v2-IE7.log should be showing if the version of IE installed is being correctly read by the update servers.
This update was released last year: Release Date: August 26, 2008.

FYI, MS offers *no-charge* support for Security update installation and compatiblity issues :
http://www.microsoft.com/technet/security/bulletin/ms07-050.mspx

" Support
• Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates.
• International customers can receive support from their local Microsoft subsidiaries. There is no charge for support that is associated with security updates. For more information about how to contact Microsoft for support issues, visit the International Support Web site.
http://go.microsoft.com/fwlink/?LinkId=21155 "

Please try another attempt at updating by clicking the Windows Update link on the Start Menu or, open IE, click Tools, Windows Update. When the updates fail to install, close IE.
Open the WindowsUpdate.log, located in the WINDOWS directory [folder]
Click Start > Run > type in windowsupdate.log
Click OK or press Enter.

Scroll all the way down to the bottom of the log for the most recent entries. Work your way back up towards the top until you find entries that contain FATAL or WARNING errors -

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Please include the entries just prior to and after the entries that show FATAL or WARNING error codes. Or, just copy&paste at least the last 50 - 75 lines of the WU.log into your reply.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



k64 wrote:


This IE7 update has been failing since 4th December 2008. Have tried manually installing, but that failed too.

Here's the last 30 lines of KB938127-v2-IE7.log

16.845: AnalyzePhaseZero used 0 ticks
16.845: No c:\windows\INF\updtblk.inf file.
16.845: OEM file scan used 0 ticks
16.985: AnalyzePhaseOne: used 140 ticks
16.985: AnalyzeComponents: Hotpatch analysis disabled; skipping.
16.985: AnalyzeComponents: Hotpatching is disabled.
16.985: FindFirstFile c:\windows\$hf_mig$\*.*
17.105: KB938127 Setup encountered an error: The update.ver file is not correct.
17.105: KB938127 Setup encountered an error: The update.ver file is not correct.
17.195: KB938127 Setup encountered an error: The update.ver file is not correct.
17.265: KB938127 Setup encountered an error: The update.ver file is not correct.
17.265: KB938127 Setup encountered an error: The update.ver file is not correct.
17.415: KB938127 Setup encountered an error: The update.ver file is not correct.
17.776: KB938127 Setup encountered an error: The update.ver file is not correct.
17.846: KB938127 Setup encountered an error: The update.ver file is not correct.
18.136: KB938127 Setup encountered an error: The update.ver file is not correct.
18.757: AnalyzeForBranching: files installed on target workstation are from sp3bta branch which is incompatible with sp2gdr branch
18.777: AnalyzeForBranching: files installed on target workstation are from sp3bta branch which is incompatible with sp2gdr branch
18.777: AnalyzeForBranching used 40 ticks.
18.857: AnalyzePhaseTwo used 80 ticks
18.857: AnalyzePhaseThree used 0 ticks
18.857: AnalyzePhaseFive used 0 ticks
18.857: AnalyzePhaseSix used 0 ticks
18.857: AnalyzeComponents used 2012 ticks
18.857: Downloading 0 files
18.857: bPatchMode = FALSE
18.857: Inventory complete: ReturnStatus=0, 2093 ticks
18.857: KB938127 Setup encountered an error: Files from the package are incompatible with files on your system.
18.938: Files from the package are incompatible with files on your system.
18.938: Update.exe extended error code = 0xf0f1


Today, two more updates failed:
KB951847 with error 0x643
KB955706 with error 0x64C
...so now I'm even more concerned about the situation.


.

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