Re: POSSIBLE AND COSTLY IE7 installation!

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Fred H. wrote:
After trying to install IE7 on Win xp pro SP3/IE6 several times,
both from net and from update-cd, I gave up and called customer
support. (All programs bought and the laptops hard-disk formatted
before trying. Original OEM XP.)

The answer from "support" was that I had to connect via cable or
pay more than my laptop is worth. Naturally I gave up.

I am retired now, but I have been working with computers and
programs since before Windows/IBM PC. I still remember CP/M, Gary
Kildall (RIP) and how Windows started. I also know how to explain
problems in a manner that the customers feels that they might have
done something wrong. I hoped these times were gone, but you guys
really make me feel young again!

Shame on you! The only change is that you are getting paid to lie!

I do not know how many thousands I have spent on your software
during all these years, but I think I would have gotten a nice car
for it at least. I feel like an idiot, because I have tried to be
true to my principles.

I just started in the wrong lane, right?

Keep up the bad work, and you will end up like the dinosarus!

This is a peer-to-peer newsgroup. I don't know you and although there is a
possibility you have bought something from me in some manner - I doubt you
know me.

No worries - it is a common mistake - coming here and ranting/raving at
Microsoft about one thing or another just because their name is in the title
of the newsgroup - and expecting that you are actually communicating with
someone at Microsoft (and you *might* - but more likely you will communicate
with people who have no affiliation with Microsoft other than using their
products - like you.

If you would like - please describe your issues when attempting to install
Internet Explorer 7 on your Windows XP Professional with SP3 machine. Be
very detailed about what messages you get, etc. If you know about the Event
Log, please look through it and give the errors you see there. You may want
to post here and in the Internet Explorer specific newsgroups.

Just as a preliminary thing - before going too deep - you might want to do
some basic cleanup of your laptop.

- Make sure you have backups of all your important data. Pictures, emails,
contacts, documents, spreadsheets, databases, favorites/bookmarks, etc and
so on. Not having backups of the important (to you) things on a computer
is, at best, unwise.

- Ensure you have backups of your installation media (CD, DVD, downloaded
executables/installation files) and the product keys and serial numbers to
install/register them.

- Take inventory of your computer...

Belarc Advisor
http://belarc.com/free_download.html

- Download, install, run, update and perform a full scan (seperately) with
the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and
removing whatever they both find completely, you can remove
each of them if you like.

- Empty your Temporary Internet Files and shrink the size it stores to a
size between 64MB and 128MB..
- Open ONE copy of Internet Explorer.
- Select TOOLS -> Internet Options.
- Under the General tab in the "Temporary Internet Files" section,
do the following:
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the "Amount of disk space to use:"
to something between 64MB and 128MB.
- Click OK.
- Click on "Delete Files" and select to "Delete all offline contents"
(the checkbox) and click OK. (If you had a LOT, this could take
2-10 minutes or more.)
- Once it is done, click OK, close Internet Explorer, re-open Internet
Explorer.

- Uninstall applications you *do not* use and do not plan on using...

How to change or remove a program in Windows XP
http://support.microsoft.com/kb/307895

- Ensure your computer has the latest "High Priority" updates from
Microsoft.

Windows Update
http://windowsupdate.microsoft.com/

I can suggest getting most of the "Optional Software" updates as well
- although I personally recommend not getting "Windows Search". I also
recommend not getting any "Optional Hardware" updates from here.

- Look into alternative web browsers...

Mozilla Firefox
http://www.mozilla.com/firefox/

- Clean up your hard disk drive, clear out all but the last Restore Point,
check for errors, etc...

How to use Disk Cleanup
http://support.microsoft.com/kb/310312

How to scan your disks for errors
http://support.microsoft.com/kb/315265

How to Defragment your hard drives
http://support.microsoft.com/kb/314848

After you do that - you might try your installation of Internet Explorer
again - who knows - might work. If it doesn't - feel free to come back with
details and reply to this conversation so we know what you have tried!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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