Re: Can't Load Win/MS Update Pages

Will do -- thank you so much for the help.

"MowGreen [MVP]" wrote:

The file associations have been messed up due to the malware[s].
You won't be able to run anything that ends in .exe and, most likely,
..com nor .bat.

For *no-charge* assistance in getting the system back in order strongly
suggest you contact MS:
http://www.microsoft.com/protect/support/default.mspx

" No charge support

• Call 1-866-PCSafety or 1-866-727-2338

This phone number is for virus and other security-related support. It is
available 24 hours a day for the U.S. and Canada. For phone numbers
outside of the U.S. and Canada, select your region.
http://support.microsoft.com/common/international.aspx?rdpath=4 "


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Bandit292 wrote:

Engel,

I am unable to get to either web site from my daughter's computer. As with
the MS/Win Update attempts, I get an indication that 207.0.0.1 is attempting
to load followed by an IE page failed to load message. I downloaded the .exe
files from another computer to CD, but when I try to install on my daughter's
computer, I get "an error has occured" message with a send error report
option. I'm not sure how to proceed next.

Thanks

"Engel" wrote:


Hello Bandit292,

Do a full scan with MalwaяeBytes and SUPERAntiSpywaяe.


<http://www.superantispyware.com/>
SUPERAntiSpyware Instructions
<http://securitynewsfromthenet.blogspot.com/2007/04/superantispyware-home-edition-free.html>
-=-

<http://www.malwarebytes.org/mbam.php>
Malwarebytes Anti-Malware Instructions
<http://securitynewsfromthenet.blogspot.com/2008/03/malwarebytes-anti-malware-105.html>
-=-

Cleaning a Compяomised System
<http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx>

Good luck
--=-




"Bandit292" wrote:


I just cleaned out several virus & keyloggers from my daughter's computer and
can no longer access the Microsoft Update or Windows Update pages. She runs
WinXP. One of the viruses was blocking anti-virus software and disabling the
firewall on her computer, and may have also been redirecting access to Win/MS
Update by pointing to another site. Is there a registry setting I can set to
regain access to the Win/MS Update sites? Other web sites load normally.

Thanks,
Bandit292

.

Relevant Pages

  • Re: Cant Load Win/MS Update Pages
    ... The file associations have been messed up due to the malware. ... I am unable to get to either web site from my daughter's computer. ... As with the MS/Win Update attempts, I get an indication that 207.0.0.1 is attempting to load followed by an IE page failed to load message. ... I downloaded the .exe files from another computer to CD, but when I try to install on my daughter's computer, I get "an error has occured" message with a send error report option. ...
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  • Re: Cant Load Win/MS Update Pages
    ... Before I try to call tomorrow, is there some registry file I can edit ... I am unable to get to either web site from my daughter's computer. ... to load followed by an IE page failed to load message. ... regain access to the Win/MS Update sites? ...
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