Re: network settings and WU ... ?

Tip #1: If you've not *purchased* SAS and/or Advanced SystemCare Pro, uninstall it/them & reboot.

Tip #2: If you leave SAS and/or Advanced SystemCare Pro installed, disable the application(s) before installing any Windows Updates. Chances are the "real-time protections" of one or both of these apps...and, possibly, similar "protections" in the McAfee suite...mignt be interfering with (i.e., disallowing) the important changes being made by an update.

Tip #3: If another McAfee application had ever been installed prior to installing McAfee Security Center:

(a) Disable SAS and/or Advanced SystemCare Pro (if installed) and leave it/them disabled until Step (d) below;

(b) Do this three-step-fix: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507;

(c) Reinstall McAfee Security Center;

(d) Re-enable SAS and/or Advanced SystemCare Pro (if installed).
--
~PA Bear

Dave Horne wrote:
PA Bear, my anti viris program is McAfee Security Center 8 and is up to
date. That program also is my firewall. Additionally I have S*PER
AntiSpyware and Advanced SystemCare Pro - both programs also up to date.

KB960714 was installed on 17 Dec 08. At the moment I have no problems
accessing the internet on my home computer. Since there's no problem (at
the moment) I can only really just wait to see what happens.

Thanks ... Dave Horne





"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:%23299HjDaJHA.4852@xxxxxxxxxxxxxxxxxxxxxxx
Ah, I can see that you've made Microsoft Update your default update source
("Get updates for more products") so you're also being offered updates for
MS Office (roughly half of the updates you installed on 10 Dec-08).

Of those updates, the most likely troublemaker was IE update KB958215.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?

Some related, OT items...

QED: Has KB960714 been installed yet (on or after 17 Dec-08)?

If Outlook 2007 is your default Mail Client, there's really no need to
install the Junk E-mail Filter updates for Windows Mail (KB905866).
Conversely, if Windows Mail is your default Mail Client, there's no need
to have MS Outlook installed and/or install any Outlook updates (e.g.,
KB958619). You can configure Automatic Updates such that you must select
& approve which updates are to be downloaded & installed; cf. the third
option from the top in this illustration:
http://img.bleepingcomputer.com/tutorials/vista-updates-extras/wu-settings.jpg.
--
~PA Bear

Dave Horne wrote:
PA Bear, you thought it strange that I had so many updates. On 10 Dec
08 I
installed the following ...

Update for Windows Vista KB957388, KB955839
Junk E-mail Filter (Dec 08) KB905866
Security Update for Vista KB956802, KB958623, KB958624, KB952069
Cumulative Security Update IE7 KB958215
Security Update Office 2007 KB958439
Security Office - Excel KB958437
Updates Office InfoPath KB957243
Security Update Office Word 2007 KB956358
Update Office - Outlook Junk Mail Filter KB958619
Security Update Office System 2007 KB956828
Updates Office 2007 Help for Common Features KB957244

Are any of the above suspect in any way? I check WU almost daily.

"PA Bear [MS MVP]" wrote:
Since you know more about this issue than I, could you suggest a
specific
update that probably caused my problem and I'll contact MS re that or
those update(s).

Without knowing which updates you installed, I couldn't even begin to
guess, David.

I will tell you that I find it unusual that you had so many updates to
install. This suggests that Automatic Updates had been disabled for a
while (for whatever reason), or perhaps that the machine hadn't been
connected to the internet for a lengthy period (again, for whatever
reason), or perhaps that there was an ongoing problem (e.g., hijackware)
that had disabled Automatic Updates.
--
~PA Bear

Dave Horne wrote:
PA Bear, thanks for the reply. My initial problem - I lost internet
access
after installing 13 or 16 updates. I rolled back the registry,
installed
the updates in smaller and everything seemed fine. At this point, I
have
no
way of knowing what update, what specific update, caused the problem.

Is there any specific network settings file I can keep tabs on?

Since you know more about this issue than I, could you suggest a
specific
update that probably caused my problem and I'll contact MS re that or
those
update(s).

"PA Bear [MS MVP]" wrote:
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527 For home
users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and in Canada or by contacting your local
Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB960714).

If your problem relates to a Cumulative Security Update for IE (e.g.,
KB958215), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support
Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Dave Horne wrote:
There was an update a few days ago that caused some of us to lose our
network connection. It might have just been a coincidence however.

A simple question - I remember under Windows 98 that there was a
network
'file' taht contained the settings. This was a long time ago but I
remember
if I had a problem I could reinstall that file. I'm using Vista Home
Premium and the only way around this problem (which happened again
this
morning) was to roll back the registry to an earlier date.

Is there a 'network file' in Vista (other than the entire registry) ?

.

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