Re: Windows Service Pack Setup has encountered a problem

After spending about 6 hours on this yesterday, with at least 10 attempts to
update to SP3, it appears that the below updates were made. However, SP3
still fails with the same error each time at the same place. Can you make
any other suggestions? The following is most most recent update log:

2008-12-22 12:30:52:953 1300 fc0 Report REPORT EVENT:
{0986ECB5-44A0-4ED1-8185-A3E9A8449F2E} 2008-12-22
12:30:47:484-0600 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 17 updates.
2008-12-22 12:30:52:953 3508 bb4 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-22 12:30:52:953 3508 bb4 COMAPI - Updates found = 0
2008-12-22 12:30:52:953 3508 bb4 COMAPI ---------
2008-12-22 12:30:52:953 3508 bb4 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-22 12:30:52:953 3508 bb4 COMAPI -------------
2008-12-22 12:31:28:875 3508 b08 COMAPI -------------
2008-12-22 12:31:28:875 3508 b08 COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-12-22 12:31:28:875 3508 b08 COMAPI ---------
2008-12-22 12:31:28:875 3508 b08 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-12-22 12:31:28:875 3508 b08 COMAPI - Updates in request: 1
2008-12-22 12:31:28:875 3508 b08 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-22 12:31:28:875 3508 b08 COMAPI - Updates to install = 1
2008-12-22 12:31:28:875 1300 17dc Agent *************
2008-12-22 12:31:28:875 3508 b08 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-12-22 12:31:28:875 1300 17dc Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-12-22 12:31:28:875 1300 17dc Agent *********
2008-12-22 12:31:28:875 1300 17dc Agent * Updates to install = 1
2008-12-22 12:31:28:890 1300 17dc Agent * Title = Windows XP Service
Pack 3 (KB936929)
2008-12-22 12:31:28:890 1300 17dc Agent * UpdateId =
{60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.110
2008-12-22 12:31:28:890 1300 17dc Agent * Bundles 1 updates:
2008-12-22 12:31:28:890 1300 17dc Agent *
{A18CC936-DA41-421F-9AD9-303D806EC128}.111
2008-12-22 12:31:31:921 1300 17dc Handler Attempting to create remote
handler process as DAN-758GF3978MX\dan in session 0
2008-12-22 12:31:32:437 1300 17dc DnldMgr Preparing update for install,
updateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.111.
2008-12-22 12:31:32:453 3828 f54 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0600) ===========
2008-12-22 12:31:32:453 3828 f54 Misc = Process: C:\XP\system32\wuauclt.exe
2008-12-22 12:31:32:453 3828 f54 Misc = Module: C:\XP\system32\wuaueng.dll
2008-12-22 12:31:32:453 3828 f54 Handler :::::::::::::
2008-12-22 12:31:32:453 3828 f54 Handler :: START :: Handler: Windows Patch
Install
2008-12-22 12:31:32:453 3828 f54 Handler :::::::::
2008-12-22 12:31:32:453 3828 f54 Handler : Updates to install = 1
2008-12-22 12:31:32:453 3828 f54 Handler : Installing update
{A18CC936-DA41-421F-9AD9-303D806EC128}.111
2008-12-22 12:31:32:453 3828 abc Handler Installing with parameters=-z
/DefaultUninstallNoPrompt /AcceptEulaNoPrompt /DefaultFinishNoPrompt,
sandbox=C:\XP\SoftwareDistribution\Download\79123dd72d0f61d4ed8c7a816ed338d7.
2008-12-22 12:57:13:328 1300 1580 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-12-22 12:57:13:328 1300 1580 DnldMgr Contacting regulation server for 1
updates.
2008-12-22 12:57:14:640 1300 1580 Misc Validating signature for
C:\XP\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-12-22 12:57:14:656 1300 1580 Misc Microsoft signed: Yes
2008-12-22 12:57:14:656 1300 1580 DnldMgr Regulation server path:
http://update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-12-22 12:57:28:171 1300 1580 DnldMgr Per-Update:
b746ce49-8054-4e6e-865a-db442be9952a at rate 0
2008-12-22 12:57:28:171 1300 1580 DnldMgr * Regulation call complete.
0x00000000
2008-12-22 12:57:28:171 1300 1580 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2008-12-22 12:57:28:171 1300 1580 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 12:57:28:171 1300 1580 DnldMgr * Update is not allowed to
download due to regulation.
2008-12-22 12:57:28:171 1300 1580 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 14:47:28:171 1300 cf4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-12-22 14:47:28:171 1300 cf4 DnldMgr Contacting regulation server for 1
updates.
2008-12-22 14:47:29:406 1300 cf4 Misc Validating signature for
C:\XP\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-12-22 14:47:29:406 1300 cf4 Misc Microsoft signed: Yes
2008-12-22 14:47:29:406 1300 cf4 DnldMgr Regulation server path:
http://update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-12-22 14:47:43:062 1300 cf4 DnldMgr Per-Update:
b746ce49-8054-4e6e-865a-db442be9952a at rate 0
2008-12-22 14:47:43:062 1300 cf4 DnldMgr * Regulation call complete.
0x00000000
2008-12-22 14:47:43:062 1300 cf4 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2008-12-22 14:47:43:062 1300 cf4 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 14:47:43:062 1300 cf4 DnldMgr * Update is not allowed to
download due to regulation.
2008-12-22 14:47:43:062 1300 cf4 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:20:640 3828 abc Handler Install completed with 0xd0000005.
2008-12-22 15:14:20:656 3828 f54 Handler FATAL: UH: 0xd0000005:
InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2008-12-22 15:14:20:656 3828 f54 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0xd0000005, disabled until
reboot = No, reboot required = No
2008-12-22 15:14:20:656 3828 f54 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-12-22 15:14:20:656 3828 f54 Handler :::::::::
2008-12-22 15:14:20:656 3828 f54 Handler :: END :: Handler: Windows Patch
Install
2008-12-22 15:14:20:656 3828 f54 Handler :::::::::::::
2008-12-22 15:14:21:906 1300 17dc DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2008-12-22 15:14:21:906 1300 17dc DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:21:906 1300 17dc DnldMgr * Update is not allowed to
download due to regulation.
2008-12-22 15:14:21:906 1300 17dc DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:21:906 1300 124c DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2008-12-22 15:14:21:906 1300 124c DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:21:906 1300 124c DnldMgr * Update is not allowed to
download due to regulation.
2008-12-22 15:14:21:906 1300 124c DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:22:015 1300 17dc Agent *********
2008-12-22 15:14:22:015 1300 ab0 AU Triggering Offline detection
(non-interactive)
2008-12-22 15:14:22:015 1300 17dc Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-12-22 15:14:22:015 1300 17dc Agent *************
2008-12-22 15:14:22:015 1300 ab0 AU #############
2008-12-22 15:14:22:015 1300 ab0 AU ## START ## AU: Search for updates
2008-12-22 15:14:22:015 3508 a04 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-12-22 15:14:22:015 1300 ab0 AU #########
2008-12-22 15:14:22:015 3508 a04 COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-12-22 15:14:22:015 3508 a04 COMAPI - Reboot required = No
2008-12-22 15:14:22:015 3508 a04 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-12-22 15:14:22:015 3508 a04 COMAPI ---------
2008-12-22 15:14:22:015 3508 a04 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-12-22 15:14:22:015 3508 a04 COMAPI -------------
2008-12-22 15:14:22:015 1300 ab0 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {656F42C6-BFDB-417A-9918-03B874B2682F}]
2008-12-22 15:14:22:015 1300 124c Agent *************
2008-12-22 15:14:22:015 1300 124c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-12-22 15:14:22:015 1300 124c Agent *********
2008-12-22 15:14:22:015 1300 124c Agent * Online = No; Ignore download
priority = No
2008-12-22 15:14:22:015 1300 124c Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-12-22 15:14:22:015 1300 124c Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-22 15:14:22:015 1300 124c Agent * Search Scope = {Machine}
2008-12-22 15:14:34:984 1300 124c Agent Update
{4241BBCD-EA3F-4861-9353-FB723D8E82D7}.102 is pruned out due to potential
supersedence
2008-12-22 15:14:34:984 1300 124c Agent Update
{5B93B9A1-DFA4-4321-88A1-8028858D54E0}.102 is pruned out due to potential
supersedence
2008-12-22 15:14:34:984 1300 124c Agent Update
{28190A6C-BDE4-4B91-83BC-1F0231B694B2}.103 is pruned out due to potential
supersedence
2008-12-22 15:14:34:984 1300 124c Agent * Added update
{5D2787CB-BCB5-439D-B734-3E6F1B21B2DD}.105 to search result
2008-12-22 15:14:34:984 1300 124c Agent * Added update
{60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.110 to search result
2008-12-22 15:14:34:984 1300 124c Agent * Found 2 updates and 43
categories in search; evaluated appl. rules of 555 out of 1912 deployed
entities
2008-12-22 15:14:34:984 1300 124c Agent *********
2008-12-22 15:14:34:984 1300 124c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-12-22 15:14:34:984 1300 124c Agent *************
2008-12-22 15:14:35:000 1300 740 AU >>## RESUMED ## AU: Search for updates
[CallId = {656F42C6-BFDB-417A-9918-03B874B2682F}]
2008-12-22 15:14:35:000 1300 124c Report REPORT EVENT:
{30C039BB-EB63-42CB-8B5B-5800046CEC55} 2008-12-22
15:14:21:906-0600 1 182 101 {60B990A0-6EFA-47BE-8F5A-7DF2C402583E} 110 d0000005 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0xd0000005: Windows XP Service Pack 3 (KB936929).
2008-12-22 15:14:35:000 1300 740 AU # 2 updates detected
2008-12-22 15:14:35:000 1300 740 AU #########
2008-12-22 15:14:35:000 1300 740 AU ## END ## AU: Search for updates
[CallId = {656F42C6-BFDB-417A-9918-03B874B2682F}]
2008-12-22 15:14:35:000 1300 740 AU #############
2008-12-22 15:14:35:000 1300 740 AU Setting AU scheduled install time to
2008-12-23 09:00:00


"PA Bear [MS MVP]" wrote:

Assuming the update servers aren't too busy ("Update is not allowed to
download due to regulation") and the computer is running & connected to the
internet at 3:00 AM on Monday, 22 Dec-08, the following updates will be
installed: (1) Office 2003 SP3; (2) OL Junk Email Filter; and KB907417.

The log makes no mention of WinXP SP3 or IE7.


Dan wrote:
I am using XP Home.

Log after update failed:
<snip>
2008-12-21 21:15:31:437 1180 c4 DnldMgr * Update is not allowed to
download due to regulation.
2008-12-21 21:15:31:437 1180 c4 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 3061 vs AcceptRate 0.
2008-12-21 21:15:31:437 1180 92c AU AU checked download status and it
changed: Downloading is paused
2008-12-21 21:15:32:328 1180 a7c AU No pending client directive
2008-12-21 21:15:33:062 1180 c4 Report REPORT EVENT:
{B2A5E8A2-6BD8-42F4-BE3C-AB972650155D} 2008-12-21
21:15:16:843-0600 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0
AutomaticUpdates Success Content Install Installation Ready: The following
updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Monday, December 22, 2008 at 3:00 AM: - Office 2003 Service
Pack
3 (SP3) - Update for Microsoft Office Outlook 2003 Junk Email Filter
(KB958620) - Update for Office 2003 (KB907417)
2008-12-21 21:15:33:062 1180 c4 Report REPORT EVENT: {4A0848B

"Shenan Stanley" wrote:

Dan wrote:
I am trying to install SP3 and IE 7. I always get the error,
Windows Service Pack Setup has encountered a problem. The appname
is update.exe. The modname is setupap.dll. I think I have tried
all solutions on this board and on google. Nothing ever changes
the problem. I have tried updating through Windows Update as well
as downloading the the files. The error always occurs at the end
of the Backup part of the SP3 update.

Shenan Stanley wrote:
Are you saying you get the same error when trying to install
Internet Explorer 7 as you do when you try to install Windows XP
SP3?
Or do you think Internet Explorer is part of Windows XP Service
Pack 3?
Or are you utilizing Internet Explorer 7 and just wanted to throw
that in the problem explanation?

- What specific Windows XP OS are you running (Home? Professional?
Media Center? etc?) and what service pack level is it currently?
- Can you get other updates successfully?

Shenan Stanley wrote:
Some SP3 basics...

A place to get FREE support for SP3 installation issues *from
Microsoft*...
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Suggestions:

1) Download the full SP3 installation file and/or burn the ISO
download to CD.
2) Ensure (as well as plausible) you have no spyware/malware by
doing a full scan with SuperAntiSpyware and MalwareBytes.
3) CHKDSK
4) Defragment
5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)
6) Reboot right before you try to install SP3.
7) Disconnect from the internet before installing (physically.)
8) Disable your antivirus and antispyware applications when you
are about to install SP3.

Some (if not all) of that is covered in the above links.

Dan wrote:
I am using IE6. I get the same error whether trying to update to
SP3 via Windows Update or CD or trying to update to IE7. I am
using XP Home Premium SP2. I can no longer get windows updates
because it says I have to update to SP3 first.

I tried your other suggestions (disconnect from internet, disable
antivirus, etc) but the same error occured. No matter what I try,
the exact same error occurs as the exact same time (near the end of
the Backup routine of the update).

Try it once more - using my suggestions... When it fails, please post the
last 50 or so lines of your WindowsUpdate.log file...

To open the Windows Update Log file...
Start button --> RUN --> type in:
notepad %windir%\WindowsUpdate.log
--> Click OK

Copy the last 50 or so lines and post them here...

BTW - there is no such thing as Windows XP Home Premium. "Windows XP
Home
Edition" is the only "Home" edition there is. Windows Vista has a "Home
Premium".

Please verify your OS - just because.

Start button --> RUN --> type in:
winver
--> Click OK.

The top picture tells you the specific OS, the line starting with
"Version"
actually has the complete version - post that information here as well.

As far as I know - there are not any (or at least not many if there are
any) updates that *require* you to have Windows XP Service Pack 3 at this
time. So, if you are indeed getting a message stating this to you -
please
post that message and where you get it word-for-word here as well.

Thanks!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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