Re: Restart Problem after Dec Updates

Robear,
I did on Saturday afternoon. Specialist tech support was not available.
I was then called before 6 AM and woke me from a sound sleep.
I called back Sunday afternoon, PST and again no IE/Win Tech support available

Please do not respond again, you are just cluttering my thread with MowGreen
and not providing any additional information.

"PA Bear [MS MVP]" wrote:

Then open a free support incident, please.

Ray A wrote:
There is nothing in those steps I have not already tried.
2-5 several times.

"PA Bear [MS MVP]" wrote:

Ray A wrote:
I am not getting an error message.
So ignore the first part of my post and try Steps 1 through 5 anyway.
There is a freeze of either IE7 or OE and they have to be terminted with
the Task Manager or at Shut-down along with RUNDLL32.EXE.

I f you have been following this thread, you will notice that I already
removed my McAfee Security Service and bad news is I can not reinstall
it.
Keep having download issues.
I have tried several combinations of the December Updates.
Right now, I am a restore point with just the Office Updates and the
system seems stable.

Thanks for the PCSAFETY number. I have called and opened a case #.
The first Tech could not identify my problem today, so I will call back
tomorrow.

"PA Bear [MS MVP]" wrote:

Error message after you install a Windows Internet Explorer 7 update
from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party (McAfee) firewall's settings don't help,
try
the following:

1. Disable your anti-virus application, any real-time protection
provided
by an anti-spyware application (except for Windows Defender; includes
Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable
any
third-party (McAfee) firewall AND THEN enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7
(KB958215)"
via Add/Remove Programs (make sure Show Updates box is checked at top
right) and reboot.

3. IMPORTANT! => Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical
Updates offered (i.e., KB958215). If a Root Certificates update is
listed in the Optional Updates category, install it to take full
advantage
of IE7's enhanced security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.

=====================================

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).

LOOK! => If your problem relates to a Cumulative Security Update for
IE,
call the above number and ask to be transferred to the Consumer IE7
queue
(which is 47830).

For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ray A wrote:
After restoring to a point before the December updates,
I installed in groups:
Office 2002/XP Security Updates KB958372, KB958439, KB956828 &
KB956329
then
Security Updates for Windows XP KB954600, KB956802, KB952069 &
KB955839
and did not have the problem; however, after installing
Cumulative Security Update for Internet Explorer 7 for Windows XP
KB958215.
The hanging Outlook Express and rundll32.exe problem was back again.
Office components seem to work OK, but other systems functions like IE
and
"Add/Remove Programs" are hanging with the RUNDLL32.EXE.

It is begining to like the permanent solution is to convert to a
MacIntosh.

"MowGreen [MVP]" wrote:

Nice going, Ray. It's *always* best to first determine if malware is
present.
Check in Add/Remove Programs to see which updates were installed from
the bunch released for December. They'll be listed under 'Windows
XP-Software Updates', at the bottom of the list. Be sure that the
'Show
updates' box is checked towards the top of the window.

If there are Office programs installed, check under MS Office to see
which ones were installed.

When you ascertain all of the updates that were installed, please
post
back with what they were.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Ray A wrote:

Just as I thought, the system is not infecred!
It is a problem with one of the December updates.
Which one?
-----------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Thursday, December 18, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 3
(build
2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Thursday, December 18, 2008 04:53:51
Records in database: 1474864
-----------------------------------------------------------------
Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes
Scan area - Critical Areas:
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
C:\Documents and Settings\Sandra\Start Menu\Programs\Startup
C:\Program Files
C:\WINDOWS
Scan statistics:
Files scanned: 42790
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 00:56:18
No malware has been detected. The scan area is clean.
The selected area was scanned.


"MowGreen [MVP]" wrote:


Not really, Ray. We need to make sure that malware is not causing
all
these issues.
Either have the system scanned here:
http://usa.kaspersky.com/products_services/free-virus-scanner.php

Or, seek assistance from a reputable anti-malware forum. At the
very
least, you'll be able to determine that the issues are not related
to
malware:

http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0
http://spywarewarrior.com/viewforum.php?f=5

*Please* read the guidelines of the forum of your choice prior to
posting.

If you choose the Kaspersky online scan, please save the scan log
and
include it in your reply. Here's a short tutorial for using the
scanner
and saving the scan log:
http://aumha.net/viewtopic.php?f=43&t=15574

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Ray A wrote:

The XP System is still erratic, but more stable today.
I was able to download and run the OneCare Safety Scanner.
It posted no information, so I suppose that is good news!
Now what?
Ray A.

"MowGreen [MVP]" wrote:



Did you have the system scanned by the OneCare safety scanner as
requested, Ray ?
http://onecare.live.com/site/en-us/center/howsafe.htm

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============

Ray A wrote:


I have uninstalled McAfee and run the Removal Tool; however, I
am
still gettting the occasional hang of Outlook Express and the
rundll32.exe is "not responding" on restart.
Any more suggestions?

"MowGreen [MVP]" wrote:



An 'issue' with McAfee is the culprit. First, suggest you use
Internet Explorer and have the system scanned to see if this
issue
is due to the presence of malware:
http://onecare.live.com/site/en-us/center/howsafe.htm

IF no malware is detected, next try a Repair of McAfee from
Add/Remove Programs in the Control Panel.
If that brings no joy, then uninstall McAfee from within
Add/Remove;
reboot, and then run the McAfee removal tool:
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507



Running the McAfee Consumer Product Removal tool (MCPR.exe)
removes
all 2005, 2006, 2007, and 2008 versions of McAfee consumer
products

MCPR.exe
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Reinstall McAfee now.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============

Ray A wrote:



After installing the December updates, my wife's XP laptop is
not
booting up
properly.
First thing I noticed is that the McAfee Security fails to
start.
.

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