Re: Problem installing updates

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I found the problem(s). The second update installed correctly if processed
without the IE update. Chkdsk found a bad cluster containing an IE file. It
rebuilt it. Following that, the IE update worked properly.

Thanks for the response.


"PA Bear [MS MVP]" wrote:

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Bubbagump wrote:
Help requested. For 2 recent updates,
Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB958215)
Update for Windows XP (KB955839),
the installation fails without an error code. The message is simply:
Problem: A problem on your computer is preventing updates from being
downloaded or installed.

Other updates from the same batch installed successfully. Does anyone
have
any suggestions as to how to proceed?


.

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