Re: Can't Install KB958215 - Error Code: 0X80070005

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Bear,

It's McAfee Security Center 9.0 I believe. This computer (a Dell) is about
three years old. A freebie McAfee (not the security center) came
pre-installed from Dell but I went ahead and purchased an upgrade (the entire
McAfee Security Center) through an "Upgrade" offer from McAfee after
registering the freebie product (shortly after purchase). This upgrade was
an online purchase and everything was downloaded. I'm subscribed to McAfee
and get all updates automatically.

Hopefully that helps.



"PA Bear [MS MVP]" wrote:

YW & thanks for your feedback.

Tell me a few things, please:

Is McAfee Security Center a freebie from your ISP or have you purchased it?

Did you recently install or upgrade McAfee Security Center?

Has another McAfee application ever been installed on this machine (e.g., a
free-trial that came preinstalled when you bought the machine)?

Your answers may well help a lot of other users so thanks.

Dandovr wrote:
Thank you PA Bear, this resolved it!

Apparently, McAfee Security Center was blocking this update. I
temporarily
disabled McAfee's VirusGuard Active Scanner, Spyware Guard and
SystemsGuard
(which guards against changes to your PC files) and the update went
through!

Success! Thanks again Bear!


"PA Bear [MS MVP]" wrote:

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB958215).

LOOK!! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE
queue"
(which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Dandovr wrote:
This is for WinXP as well (sorry).

I'm hoping someone can help me. The recent updates went smoothly for
me,
expect for one: automatic update keeps prompting me to install
KB958215.
I
try to install it, but it tells me that it failed to install and I have
to
restart. Upon restart, I get the same update prompt again with each
installation attemp failing.


.

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