Re: Error 80070020 trying to install KB955519

I agree with PA Bear.
--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:%23VnIvv$SJHA.5408@xxxxxxxxxxxxxxxxxxxxxxx
I asked if the HP machine still under warranty or Service Contract? If it
is, I'd make use of it now.

rjc wrote:
I have turned off everything in McAfee Security Center. I have also
tried
the "selective startup" with all non-Microsoft services disabled. And I
also tried uninstalling McAfee.

The HP was purchased in July . Are you suggesting contacting HP support?

"PA Bear [MS MVP]" wrote:
What TaurArian said.

No third party firewall, and turned Windows Firewall off.

McAfee Security Suite includes the McAfee Firewall: If you disable it
and
then enable the Windows Firewall, does the problem persist?

Is the HP machine still under warranty or Service Contract?

rjc wrote:
Norton Internet Security came pre-installed. I uninstalled it when it
expired and installed the McAfee. I have also run the Symantec removal
tool
again since then.

Thanks,
Ray

"PA Bear [MS MVP]" wrote:

If Vista SP1 came preinstall on the machine, you don't qualify for the
free
SP1 support from MS, so scratch that.

Speaking of preinstalled software, what (if any) anti-virus or
security
suite free-trial software (e.g., Norton; another McAfee application)
came
preinstalled on the machine when you bought it? Did you uninstall it
before you installed the McAfee Security Center-freebie from Comcast?

rjc wrote:
Vista SP1 was preinstalled by the manufacturer, HP TouchSmart IQ506.

McAfee Antivirus, free from Comcast, set to receive updates
automatically.
Have tried running with antivirus disabled from McAfee Security
Center,
as
well as msconfig selective startup. (In safe mode with network
support,
the
installer refuses to run.)

The only anti-spyware is McAfee and Defender, and have tried turning
them
off as above.

No third party firewall, and turned Windows Firewall off.


"PA Bear [MS MVP]" wrote:
<kibbitz>
When did you install Vista SP1? Did you install it manually or via
Windows
Update?

What anti-virus application or security suite is installed and is
your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you installed Vista SP1?

Unlimited installation and compatibility support for Vista SP1 is
available
at no charge through 18 Mar-09

. US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

. CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

. UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

. AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

. Other: http://support.microsoft.com/oas/default.aspx | select
Windows
Vista | select Windows Vista Service Pack 1 </kibbitz>
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

rjc wrote:
Thanks, I had already found that article and tried all of the
methods.
1)
Reboot, 2) Safe mode with network, 3) clean boot, 4) disable
spyware
and
AV,
5) disabled firewall.

I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on
my
local
drive, and tried running it with all of the above methods and still
get
the
error.

Here is what seems to be the relevant sections of WindowsUpdate.log
and
Logs\CBS\CBS.log, which don't seem to say anything more than
reporting
the
80070020 error. Is there another logfile somewhere that would have
more
detail (like, which file can't be accessed or which process has it
opened)?
<snip>

"TaurArian" wrote:
You receive a "0x80070020 The process cannot access the file
because
it
is
being used by another process" error message when you try to
download
an
update from Windows Update or from Microsoft Update
http://support.microsoft.com/kb/883825

"rjc" <rjc@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0201A496-0363-4F0D-8302-F3A3C7F188D8@xxxxxxxxxxxxxxxx
Running Vista Home Premium SP1 64-bit, have been unable to get
this
update
to
install. Tried both using Windows Update and downloading
standalone.
Have
disabled McAfee antivirus, msconfig selective startup, etc., with
no
luck.
Any suggestions?



.

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