Re: Error 80070020 trying to install KB955519



Open up the Task Manager and find out what else is running that could
possibly be interferring with Windows Update and locking up the files etc.

It's going to be a slow process of elimination.

Are you running any programs such as Spybot?



--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"rjc" <rjc@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0AEC9E43-309E-4CF5-A9CC-7D4542032B71@xxxxxxxxxxxxxxxx
Norton Internet Security came pre-installed. I uninstalled it when it
expired and installed the McAfee. I have also run the Symantec removal
tool
again since then.

Thanks,
Ray

"PA Bear [MS MVP]" wrote:

If Vista SP1 came preinstall on the machine, you don't qualify for the
free
SP1 support from MS, so scratch that.

Speaking of preinstalled software, what (if any) anti-virus or security
suite free-trial software (e.g., Norton; another McAfee application) came
preinstalled on the machine when you bought it? Did you uninstall it
before
you installed the McAfee Security Center-freebie from Comcast?

rjc wrote:
Vista SP1 was preinstalled by the manufacturer, HP TouchSmart IQ506.

McAfee Antivirus, free from Comcast, set to receive updates
automatically.
Have tried running with antivirus disabled from McAfee Security Center,
as
well as msconfig selective startup. (In safe mode with network
support,
the
installer refuses to run.)

The only anti-spyware is McAfee and Defender, and have tried turning
them
off as above.

No third party firewall, and turned Windows Firewall off.


"PA Bear [MS MVP]" wrote:
<kibbitz>
When did you install Vista SP1? Did you install it manually or via
Windows
Update?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you installed Vista SP1?

Unlimited installation and compatibility support for Vista SP1 is
available
at no charge through 18 Mar-09

. US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

. CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

. UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

. AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

. Other: http://support.microsoft.com/oas/default.aspx | select
Windows
Vista | select Windows Vista Service Pack 1 </kibbitz>
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

rjc wrote:
Thanks, I had already found that article and tried all of the
methods.
1)
Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware
and
AV,
5) disabled firewall.

I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on
my
local
drive, and tried running it with all of the above methods and still
get
the
error.

Here is what seems to be the relevant sections of WindowsUpdate.log
and
Logs\CBS\CBS.log, which don't seem to say anything more than
reporting
the
80070020 error. Is there another logfile somewhere that would have
more
detail (like, which file can't be accessed or which process has it
opened)?
<snip>

"TaurArian" wrote:
You receive a "0x80070020 The process cannot access the file because
it
is
being used by another process" error message when you try to
download
an
update from Windows Update or from Microsoft Update
http://support.microsoft.com/kb/883825

"rjc" <rjc@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0201A496-0363-4F0D-8302-F3A3C7F188D8@xxxxxxxxxxxxxxxx
Running Vista Home Premium SP1 64-bit, have been unable to get this
update
to
install. Tried both using Windows Update and downloading
standalone.
Have
disabled McAfee antivirus, msconfig selective startup, etc., with
no
luck.
Any suggestions?




.



Relevant Pages

  • Re: Error 80070020 trying to install KB955519
    ... If Vista SP1 came preinstall on the machine, you don't qualify for the free SP1 support from MS, so scratch that. ... Did you uninstall it before you installed the McAfee Security Center-freebie from Comcast? ... and turned Windows Firewall off. ... Did you install it manually or via Windows ...
    (microsoft.public.windowsupdate)
  • Re: Error 80070020 trying to install KB955519
    ... since you didn't purchase a retail version of Vista SP1 from MS and since KB955519 is not a security update. ... Uninstall the McAfee app, enable the Windows Firewall, download/run the McAfee removal tool, reboot, run the Norton removal tool** again, reboot, reinstall the McAfee app, reboot, then try installing KB955519 manually. ... anti-spyware apps include real-time protection functionality which may be causing the failure to install KB955519. ...
    (microsoft.public.windowsupdate)
  • XP - tried to fix lost remote access -
    ... McAfee software. ... He insisted that varying in the least bit from his instructions would mean ... install of the Personal Firewall Plus application. ... The hard drive now has TWO Windows operating system installs, ...
    (microsoft.public.windowsxp.general)
  • Re: installation of KB905866 failed, error 800B0100
    ... You should not have more than one firewall enabled. ... For the time being, disable the McAfee firewall *and then* enable the Windows Firewall; leave it this way for now. ... I wanted to install a firewall program but haven't done so. ...
    (microsoft.public.windowsupdate)
  • Re: installation of KB905866 failed, error 800B0100
    ... the Windows Firewall; leave it this way for now. ... I've disabled the Mcafee firewall and use Windows Firewall, ... If it is safe to install, ...
    (microsoft.public.windowsupdate)