restart after update
- From: Bob <Bob@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 12 Nov 2008 11:49:17 -0800
I have Windows XP Home SP3 and have had some problems restarting my laptop
after updating. The problem I think might be in the "saved settings" as the
computer shuts down and then reboots. There may be code saved in memory or
on disk that doesn't match up with the updates and then I get the "black
screen of death (I like to call it)" where I'm told Windows did not shut down
properly. I try all the options but they never work. What I've started to
do is, after the updates are installed, shut the computer down completely,
wait awhile and then restart it. Most times it restarts normally sometimes I
get the "Windows didn't shut down properly" message. Then I try "boot from
last good..." or "boot normaly" and so far this procedure has worked but I'm
afraid a time will come when I'm stuck with the black screen and in continual
reboot.
Does anyone know of "known problems" like this or precautions one should
take when updating, e.g. disabling Norton Antivirus (although I'm not sure
it's the problem), etc.?
Note: I have had similar problems with other software updates such as HP's
Photosmart software when, in it's update process, it automatically reboots.
Thanks much.
.
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