Re: Windows Updates - 404 error in I.E.
- From: "PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx>
- Date: Mon, 10 Nov 2008 15:41:41 -0500
Hi, I have recently bought a Dell Inspiron 1525 laptop...
I called Dell and was told that Windows Updates should be turned off. The
machine had to be re-build to factory setting and Windows updates turned off
before it worked.
Did you purchase this laptop brand-new or as a rebuilt machine? When did you purchase it? Is Automatic Updates enabled (cf. http://support.microsoft.com/kb/306525)?
Open Add/Remove Programs & make sure the Show Updates box is checked (top right) | Scroll down and tell us what KB number is associated with the most-recently installed "Security Update for Windows XP" update [e.g., "Security Update for Windows XP (KB958644)"] ??
Call Dell Support again (especially if the machine's still under Warranty or Service Contract) and speak with another tech. If that tech also tells you that "Windows Update should be turned off," ask him why, then tell us.
Also ask him what steps you have to take to return the machine and get a full refund (or fullcredit), including S&H: You do NOT want to own or use such a machine!
The above notwithstanding, what Norton 2008 application came preinstalled on the machine (e.g.., Norton AntiVirus; Norton Internet Security; Norton 360)? When does the free-trial expire? Can you successfully run (Norton) LiveUpdate manually?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Alan Taylor wrote:
Hi, I have recently bought a Dell Inspiron 1525 laptop. Initially my
internet access worked fine. However, as soon as it installed the automatic
updates I.E. gave me a 404 error on every page. Windows messanger worked,
showing that my internet connection worked.
I called Dell and was told that Windows Updates should be turned off. The
machine had to be re-build to factory setting and Windows updates turned off
before it worked. Other than Norton 2008, which came installed, and which I
am using + parental controls update, and the Windows messanger update, the
machine is clean.
Has anyone had a similar problem? If so is there a solution. I'm sure the
advice from Dell is incorrect. I am considerring returning the machine and
buying something else instead.
.
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