Re: I can't install critical updates

I resolved error message problem from Vista Security Center by uninstalling and reinstalling Antivir. But I think this problem may come back.

Another question : How it comes I can't either manage to install manually failing updates (msu files)?

"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> a écrit dans le message de groupe de discussion : #FQU0CeQJHA.1448@xxxxxxxxxxxxxxxxxxxxxxx
PS : I don't know if it is related to this problem, but Vista Security
Center don't recognize anymore my antivirus (Antivir updated).

Not good.

Maslow wrote:
Both files (wups and wups2.dll) have 7.2.6001.784 version.
Did my installation not function well ? Yet I did download WUA from this
link http://support.microsoft.com/kb/949104, and chose the ones for x86
computer (in fact I have a x64 computer, but with x32 Windows)
As information, I found 80 cases of 7.2.6001.784 (and 26 of 7.2.6001.788) on
my hard disk. It's strange no ?

PS : I don't know if it is related to this problem, but Vista Security
Center don't recognize anymore my antivirus (Antivir updated).

"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> a écrit dans le message de groupe
de discussion : Olm2fRSQJHA.4008@xxxxxxxxxxxxxxxxxxxxxxx
Check the Version of wups or wups2.dll located in WINDOWS\System 32.
Locate the file[s], right click them and choose Properties, then click the
Version tab. How to show hidden files, folders, and system files -
http://www.bleepingcomputer.com/tutorials/tutorial62.html#vista

I'm not sure that AU Reset has been updated to point to the latest version
of the WUA. Will ask the author about that, Maslow.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


Maslow wrote:

I think I have 7.2.6001.784 version because I only installed WUA after I
installed AU_CHECK_v.78. Now, how can I verify that I have the good
version ?

"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> a écrit dans le message de
groupe de discussion : OtowudsPJHA.4680@xxxxxxxxxxxxxxxxxxxxxxx

I don't know which version you are referring to or from where you
downloaded it from. The latest Version is 7.2.6001.788.
It can be downloaded from the links here:
http://support.microsoft.com/kb/949104

Be sure to obtain the correct version for Windows x86 [32-bit].
Save the download, close all open programs and browsers.
*Right* click windowsupdateagent30-x86.exe and choose 'Run as
administrator'.

IF you get a message that the WUA is already installed then you'll need
to add this command /wuforce.
Depending upon where you saved the WUA to, the command from the Run line
will appear as

<path>\windowsupdateagent30-x86.exe /wuforce
[<path> being the location of where the WUA was saved to]

So, once the download completes click Start > Run > then click the
Browse button and locate windowsupdateagent30-x86.exe.
Put a space after the above and then add /wuforce.
Click OK or press Enter.
Restart the system afterwards.

Since you went ahead and installed an unknown version of the WUA, the
log files you posted are no longer relevant as they are from a few days
ago and any information in them is related to the previous WUA, v.
7.2.6001.784.

IF installing the latest version of the WUA does not resolve the error
message then suggest you give sfc /scannow a shot:
http://support.microsoft.com/kb/936212

Click the Change link next to United States if the page does not show in
French.

NOTE: Do NOT use the AU Reset tool again as it's still pointing to the
previous v. of the WUA.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Maslow wrote:

I finally suceed to install WUA because I found another WUA file on
Microsoft site which has exactly the same version (6.2.29.0) but with a
slightly different size (6079 vs 6071 Ko). Yes I reboot my computer but
it didn't still work.

Here then contents of the files you've asked (CAUTION : very long)

1) Fileversions.txt :
Microsoft Windows [version 6.0.6001]
Personal Service Pack 1 (Build 6001)

Windows Update Agent (AU Client) File Versions:
------------------------------------------------------------------------------


--a-- W32i DLL ENU 7.2.6001.784 shp 1,811,656 07-19-2008
wuaueng.dll
--a-- W32i DLL ENU 7.2.6001.784 shp 563,912 07-19-2008
wuapi.dll
--a-- W32i APP - 7.2.6001.784 shp 53,448 07-19-2008
wuauclt.exe
--a-- W32i DLL - 7.2.6001.784 shp 45,768 07-19-2008
wups2.dll
--a-- W32i DLL - 7.2.6001.784 shp 36,552 07-19-2008 wups.dll

MSXML File Versions:
------------------------------------------------------------------------------


--a-- W32i DLL - 8.100.1043.0 shp 1,190,400 01-19-2008
msxml3.dll
--a-- W32i DLL ENU 8.20.8730.1 shp 2,048 11-02-2006
msxml3r.dll

BITS / WinHTTP File Versions:
------------------------------------------------------------------------------


--a-- W32i DLL ENU 7.0.6000.16386 shp 10,752 11-02-2006
bitsprx2.dll
--a-- W32i DLL ENU 7.0.6000.16386 shp 9,728 11-02-2006
bitsprx3.dll
--a-- W32i DLL ENU 7.0.6001.18000 shp 758,272 01-19-2008 qmgr.dll
--a-- W32i DLL ENU 7.0.6000.16386 shp 20,480 11-02-2006
qmgrprxy.dll
--a-- W32i DRV ENU 6.0.6001.18000 shp 401,408 01-19-2008 http.sys
--a-- W32i DLL ENU 6.0.6001.18000 shp 376,832 01-19-2008
winhttp.dll

Windows Installer (MSI) File Versions:
------------------------------------------------------------------------------


--a-- W32i DLL ENU 4.0.6001.18000 shp 2,085,888 01-19-2008 msi.dll
--a-- W32i APP ENU 4.0.6001.18000 shp 71,680 01-19-2008
msiexec.exe
--a-- W32i DLL ENU 4.0.6001.18000 shp 332,288 01-19-2008
msihnd.dll
--a-- W32i DLL ENU 4.0.6000.16386 shp 2,560 11-02-2006
msimsg.dll
--a-- W32i DLL ENU 4.0.6001.18000 shp 19,456 01-19-2008
msisip.dll

Windows Jet and Server Database files (Jet and esent) File Versions:
------------------------------------------------------------------------------


--a-- W32i DLL ENU 6.0.6001.18000 shp 1,452,544 01-19-2008
esent.dll
--a-- W32i DLL - 4.0.9704.0 shp 1,589,248 01-19-2008
msjet40.dll

2) WinHTTP_.log.txt
Proxycfg settings WORKED. Note - If you are getting 0x8024402C when
performing WU/MU scan, then see http://support.microsoft.com/?id=900936

Microsoft (R) WinHTTP Default Proxy Configuration Tool
Copyright (c) Microsoft Corporation. All rights reserved.
Current WinHTTP proxy settings under:
HKEY_LOCAL_MACHINE\
SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
Settings\Connections\
WinHttpSettings :
Direct access (no proxy server).

3) CheckSUR.log
Checking System Update Readiness.
Version 6.0.6001.22275
2008-10-31 17:32
Checking Deployment Packages
Checking Package Manifests and catalogs.
Checking package watchlist.
Checking component watchlist.
Checking packages.
Checking component store

4) _progress.log
---AU Check Tool v78a ---
03/11/2008 18:12:18,65

---Vista SP1 or Server 2008 Detected---
---Stopping the Automatic Updates Service---
Le service Windows Update s'arr^te.
Le service Windows Update a ,t, arr^t,.

03/11/2008 18:12:21,38 : SC.EXE: Gathering Security Descriptor info for
Wuauserv, BITS, Windows Installer, and TS
03/11/2008 18:12:21,58 : Saved: Descriptors.txt

--logging jobs in the the BITS queue to bitsqueue.txt---

---Clearing out the BITS queue---

BITSADMIN version 2.0 [ 6.6.2600.2180 ]
BITS administration utility.
(C) Copyright 2000-2004 Microsoft Corp.

0 out of 0 jobs canceled.

---Stopping the Background Intelligent Transfer Service--- Le service
Service de transfert intelligent en arriSre-plan s'arr^te.
Le service Service de transfert intelligent en arriSre-plan a ,t,
arr^t,.

---Removing any pending file rename or RebootRequired registry
keys--- ---Removing any old UserAgent registry keys (per
SOX080306700036)--- ---Registering Dependent DLLs for Windows Update
Agent
---If registration of any component fails, run SFC /scannow OR
Reinstall most recent OS service pack--- ---Done Registering Dependent
DLLs--- ---Cleaning up the Software Distribution download folder---
---Cleaning up BITS state files--- Fichier supprim, -
C:\ProgramData\Application Data\Microsoft\Network\Downloader\qmgr0.dat
Fichier supprim, - C:\ProgramData\Application
Data\Microsoft\Network\Downloader\qmgr1.dat

Determining Version (Vista, Vista SP1, or 2008)
Vista specific section

---Verifying the Network Service Account has Read permissions to the
system root--- 0 fichiers correctement trait,sÿ; ,chec du traitement de
1 fichiers

03/11/2008 18:12:34,75 : ---Dumping Policy settings---

03/11/2008 18:12:43,98 : ---Running CheckSUR--- 03/11/2008
12:44,00 ---CheckSUR Scan Finished---
End of OS specific section
---Checking for the FilesNotToBackup and RPC Registry Keys---
---Check for the Domain Registry key-- --verify the SusServerVersion is
not present-- ---Restarting the Automatic Updates Service--- Le service
Windows Update d,marre.
Le service Windows Update a d,marr,.

---Restarting the Background Intelligent Transfer Service--- Le service
Service de transfert intelligent en arriSre-plan d,marre.
Le service Service de transfert intelligent en arriSre-plan a d,marr,.
-
---Enumerating files used by BITS---
Le volume dans le lecteur C s'appelle ACER
Le num,ro de s,rie du volume est 6C02-753E

R,pertoire de C:\Windows\system32

19/01/2008 08:33 192ÿ000 bitsadmin.exe
19/01/2008 08:33 31ÿ744 bitsigd.dll
02/11/2006 10:46 17ÿ920 bitsperf.dll
02/11/2006 10:46 10ÿ752 bitsprx2.dll
02/11/2006 10:46 9ÿ728 bitsprx3.dll
02/11/2006 10:46 9ÿ216 bitsprx4.dll
02/11/2006 10:46 17ÿ920 bitsprx5.dll
7 fichier(s) 289ÿ280 octets
0 R,p(s) 46ÿ662ÿ766ÿ592 octets libres
Le volume dans le lecteur C s'appelle ACER
Le num,ro de s,rie du volume est 6C02-753E

R,pertoire de C:\Windows\system32

19/01/2008 08:36 758ÿ272 qmgr.dll
02/11/2006 10:46 20ÿ480 qmgrprxy.dll
2 fichier(s) 778ÿ752 octets
0 R,p(s) 46ÿ662ÿ864ÿ896 octets libres
Le volume dans le lecteur C s'appelle ACER
Le num,ro de s,rie du volume est 6C02-753E

R,pertoire de C:\Windows\system32

19/01/2008 08:36 376ÿ832 winhttp.dll
1 fichier(s) 376ÿ832 octets
0 R,p(s) 46ÿ662ÿ914ÿ048 octets libres
Le volume dans le lecteur C s'appelle ACER
Le num,ro de s,rie du volume est 6C02-753E

R,pertoire de C:\Windows\system32

---Verifying permissions on windir\registration directory based on
KB909444---
---Getting data logs and writing to C:\aulogs\data
---Testing creation of XML objects--- 03/11/2008 18:14:10,53 :
FILEVER.EXE: Gathering AU Related File Version Information
03/11/2008 18:14:11,76 : Saved: Fileversions.txt file
03/11/2008 18:14:57,16 Completed


"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> a écrit dans le message de
groupe de discussion : ubQVs0pPJHA.1908@xxxxxxxxxxxxxxxxxxxxxxx

The code MasterBlaster posted is contained in the AU Reset tool.
Maslow, please post the WinHTTP_.log.txt, Fileversions.txt,
CheckSUR.log, and _progress.log.

Q. When you attempted to install the WUA did you reboot afterwards ?


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Maslow wrote:

1) Here are the list :

Under "data.cab" :
- MGAlog.txt
- audcomlog.txt
- Fileversions.txt
- WinHTTP_log.txt
- cci_XML_object_test.txt
- WindowsUpdate.log
- gpresult.txt
- bitsqueue.txt
- Descriptors.txt
- CheckSUR.log

Under "progress.CAB" :
- _progress.log
- DLLReg_output.txt

2) I tried to install WindowsUpdateAgent but, as you said MowGreen,
it didn't work (I've got the same code error : 800736B2)

3) @ Master Blaster : Is this manipulation valid also for Vista ? For
example, in C:\Windows\System 32, I have "wucltux.dll" instead of
"wucltui.dll"


"Master Blaster" <noone@xxxxxxxxxxx> a écrit dans le message de
groupe de discussion :
AmLPk.277623$C65.20739@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Try this fix from Microsoft Update Help:

Open Notepad and copy/paste the following lines....

---- Start code below

@echo off
cls

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

pause

---- End code above

Now Save with "File type = ALL", and filename = FixUpdates.cmd

You can now run FixUpdates.cmd to fix Win Updates. I've used this in
the past, it worked for me.


--
===============
Master Blaster
Computer System Specialist
IT Technician



"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> wrote in message
news:uPub$WfPJHA.764@xxxxxxxxxxxxxxxxxxxx:

Please provide a list of *all* .txt files and .log files.
The tool attempts to install the WindowsUpdateAgent but, obviously,
something went awry. Let's check the logs before attempting to run
the
tool once more, Maslow.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Maslow wrote:


I found 9 files with .txt extension and others with .log
(checkSUR.log, WindowsUpdate.log, progress.log).
And there is also an .htm file (download.htm). I clicked above
and
I > got
this text :
"The following prerequisites may need to be installed/reinstalled
for proper operation of Windows Update/Microsoft Update/ The
Automatic
Update Client
For Vista:
WindowsUpdateAgent30-x86.exe (direct link to the latest version of
> the Update Client)"

What do you think, should I download this file ?


"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> a écrit dans le
message > de
groupe de discussion : ey$zjZePJHA.2068@xxxxxxxxxxxxxxxxxxxxxxx


The tool creates several log files in C:\aulogs [the logs are
stored on the root drive, the drive where Windows is installed
to. In most
cases this is the C:\ drive. IF Windows is installed to a >>
different drive/partition, then the logs will be located there]
Since I'm not that familiar with the logs yet, please provide
me >> with
a list of their names and perhaps we can figure out just where the
issue lies.
As a last resort we can contact the tools author and send him the
>> logs.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


Maslow wrote:


I installed "au_check_v78" MowGreen but unfortunately It
did'nt >>> work
for me ! I even desactivated all antivirus and antimalware and
Firewall progams.
Perhaps It's a good tool and may be I have corrupted files.
I even tried to manually install the concerning file but it
failed. Now, I'm really stuck !
If someone has an idea to repair corrupted files without
reinstalling Vista...


"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> a écrit dans le
message >>> de groupe de discussion :
u2OqlW5OJHA.4304@xxxxxxxxxxxxxxxxxxxxxxx

As regards the reset tool that I suspected as an old
version : >>>>> I
said that because they asked me to right click this file
("au-client_tool_v.72.exe) and choose "run in compatibility
mode
for XP SP2", Am I wrong ?




Contrary to the advice they gave you, suggest you *right
click*
au_check_v78_codeplex.exe and choose 'Run as administrator'.
It's designed to work with Vista.


As regards the outbound rules of the firewall, I blocked all
traffic and allow some : svhost.exe, helpPane.exe, >>>>>
services.exe, rundll.exe, wercon.exe, Internet Explorer,
Firefox,...) and it
works till now.




I *hope* you meant svchost.exe and NOT *svhost.exe*.
Vista uses wuapp.exe and wuaucult.exe to update and they
can't >>>> be
blocked by the firewall. They're a process spawned from
svchost.exe, specifically svchost.exe -k netsvcs. So, I doubt
that you accidentally blocked the system from the update
servers unless either the RPC or DCOM Server Process Launcher
services are blocked. That's why I suggested resetting the
firewall to it's Default settings so that we could eliminate
the firewall as being
the >>>> cause
of the issue.

BUT, you're saying that Windows Update worked previously
with >>>> the
firewall rules you created, correct ?


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============




Maslow wrote:


@ MowGreen : I'm waiting for Microsoft last proposition
tomorrow. If this last won't work, I'll download >>>>>
"au_check_v78_codeplex.exe" and follow your instruction.

"Maslow" <valy-niela@xxxxxxxxxx> a écrit dans le message de
groupe
de discussion : #fUewYzOJHA.1144@xxxxxxxxxxxxxxxxxxxxxxx


Thank you. I'll let you know soon.

As regards the outbound rules of the firewall, I blocked all
traffic and allow some : svhost.exe, helpPane.exe,
services.exe, rundll.exe, wercon.exe, Internet Explorer,
Firefox,...)
and it
works till now.

As regards the reset tool that I suspected as an old version I
said that because they asked me to right click this file
("au-client_tool_v.72.exe) and choose "run in compatibility
mode for XP SP2", Am I wrong ?



"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> a écrit dans le
message
de groupe de discussion :
ufK616sOJHA.4328@xxxxxxxxxxxxxxxxxxxxxxx


This *is* the case number: SRX1082888031ID

I can't believe they sent you an older reset tool. Please
download the latest one from here and *save* it:


http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263


Once the download completes, close the browser and all open
programs.

Before proceeding, what rules did you add to outbound
filtering for the native Vista firewall ? Suggest you reset
the firewall to it's Default settings for now.

Next, *** temporarily disable AntiVir so that *none* of
it's
services nor processes are running. Consult the User
Guide or
Avira's web site if the page below does not accomplish that
*** http://www.bleepingcomputer.com/forums/topic114351.html

Now run au_check_v78_codeplex.exe and allow it time to
complete it's operation. Restart the system after it's done.

Can the system update now ?
If not, has Malware Bytes ever detected any malware on the
system >>>>>>> ? MowGreen [MVP 2003-2008]
================
*-343-* FDNY
Never Forgotten
===============



Maslow wrote:


Thank you MowGreen for answering me.

I'm from France and I think that Microsoft technical
support >>>>>>>> is located in Swiss, or Luxembourg or
Belgium. Anyway, the guy >>>>>>>> has a French name.
I have Antivir and Windows Defender as antivirus and
antimalwares residential softwares.
Furthermore, I scan my computer from time to time with
Malwarebytes and Spybot (theses two softwares are not
residentials).
I have Vista Premium Vista SP1 and use Windows Firewall
(Inbound and Outbound : I created some outbound rules).

Last news : Microsoft sent me a third mail and suggested me
to install this file : "au_client_tool_v72.exe". I don't
know exactly the contents of this file, but I think(I'm not
sure)
the
guy installed me Windows Installer 3.1 !!! Anyway, this
third
solution didn't work like the others.

I don't know what you mean by "case number" but in alls
objects
of my emails, I've got this figure : SRX1082888031ID


"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> a écrit dans le
message de groupe de discussion :
e$5tAVrOJHA.1576@xxxxxxxxxxxxxxxxxxxxxxx


800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
The application binding data format is invalid.

The issue may be caused by antivirus/security software.
What is the installed AV/security suite/anti-malware
and >>>>>>>>> which
firewall is being used ?
Which country did you contact Support in and do you have
a
case
number, Maslow ?


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


Maslow wrote:


Hello !
I don't speak English very well but I think you'll
understand >>>>>>>>>> me. I couldn't install some
critical Windows updates (such as
KB958644, KB953155). However, I could install Windows
Defender Updates or Silverlight.

I already wrote to Microsoft Technical Support : they
answered me twice. They sent me two files to install
(FIX_WU_v.17.zip the first time, then Checksur the second
time). I answered them that the two solutions didn't help
me. Since, they didn't answer me anymore.

So, I expose you my problem : my Windows Updates can
search
new updates, but the problem is that when I arrived at
98% >>>>>>>>>> of the installation, I had this code error
: 800736B2 (unknown
error). I run Vista Premium SP1.
Thank you.

.