Re: can't get "Microsoft Update" installed, for Exchange Anti-spam

I have another almost identical DC/GC Exchange server like this server. I
looked there at the registry entries for the wuauserv service.
(HKLM\System\CurrentControlSet\Services\Wuauserv) . On this problem computer
(server3) I found an EXTRA entry there for a key, called Syswow64, with a
value of 1. The good server didn’t have this entry there.

I figured that somehow an entry got entered in by some process that told
this service to use the 32-bit version for updates. (or do I have it
I immediately removed this duplicate entry, the service immediately started
up, and the enhanced version 6 of “Microsoft Update” then ran perfectly, and
installed as designed

"PA Bear [MS MVP]" wrote:

Any errors found in WindowsUpdate.log (cf.

Error message when you try to install updates from the Windows Update Web
site...: "Windows Update has encountered an error and cannot display the
requested page" [ignore title & APPLIES TO]

You may encounter temporary connection-related errors when you use Windows
Update or Microsoft Update to install updates [ignore title]

Error messages that you may receive when you try to download and install
updates from the Windows Update Web site, from the Microsoft Update Web
site, or from a WSUS server... [ignore title]

Start a free Windows Update support incident request:

Support for Windows Update:

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web

For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin;

AllenB wrote:
I have researched this issue and done many steps to try to get the
Update installed. Currently, only Windows update exists. On the update
the system detects there's a newer update version; I download it, the
copying files process continues, then I get the error:"The website has
encountered a problem and cannot display the page you are trying to view".
I have installed the recommended "Dial-a-fix" program, and done literally
every step possible in that program. I have rebooted this Windows 2003 R2
server. (it has every update and service pack available). I have
re-registered the DLL's. I have flushed my Software Distribution database.
I have completely erased my Software Distribution data, and made a new
file. I have turned off Pop-up blocker, flushed my cookies, my I.E. cache,
cleared temp files, enabled Automatic UPdates, restarted the service, and
run 2 programs to test if ActiveX is working as it should. All tests for
ActiveX show as it working perfectly. Please advise what else I might do
get the advanced "Microsoft Update to install and operate correctly.
Thanking you in advance, -Allen


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