Re: KB947738
- From: TonyC <TonyC@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 28 Oct 2008 11:00:00 -0700
Spelling it your for you:
Thanks for that. I guess my past experiences with trying to get an answer
out of MS have coloured my judgement on this as I tend to dismiss the idea of
trying to contact them until the very last resort.
However since this has been going on for months now perhaps that is what I
will have to do.
I will take a crack at contacting MS as you suggest, and If I get an answer
that improves the matter in any way I will report it back to this thread.
Wish me luck. :-)
"PA Bear [MS MVP]" wrote:
Repost:.
See the section "How to obtain help and support for this security update"
of http://support.microsoft.com/kb/947738...
Spelling it your for you:
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB947738)
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
TonyC wrote:
With respect, I've now read that advice around two dozen times in various
places all over the internet during my desperate search to get to the
bottom
of this issue, but unfortunately it just isn't very helpful. The only
useful suggestion offered in the proffered link is to check the version of
the Windows Installer that one has to ensure that it is v3.1 but this is
not my problem.
I also have the same issue with KB954606 - i.e. a refusal to install
despite
numerous attempts over the last several months.
After many attempts both updates did eventually install successfully on my
Thinkpad T61p but this is running Vista 64 bit, and if anything you might
have thought that this would be the 'problem' system. Both 32 bit XP Pro
SP3 systems (on Dell Precision 'workstations') are still stubbornly
refusing to cooperate, and it is driving me nuts.
I always keep all of my systems bang up to the minute with MS updates, so
the fact that I have these two refusing to play ball is most infuriating.
Nothing like it has ever happened before in all the years I have been
taking
automated updates from MS.
There seems to be surprisingly little information available from MS on
this
issue which is clearly effecting quite a few people.
Can anybody point to a more direct source of advice or assistance at all
please?
(You will have my undying gratitude if you can. :-))
"PA Bear [MS MVP]" wrote:
See the section "How to obtain help and support for this security update"
of http://support.microsoft.com/kb/947738, Bob.
[Did you post about this issue elsewhere (e.g., another newsgroup or a
public forum)?]
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Bob Frasca wrote:
I've installed this update 20 times. Each time it says it updated
successfully; however, it immediately prompts me to install it again.
I've
tried downloading it manually and installing it. I've tried deleting
the
Windows Update download folder. In the registry, it is listed, along
with
VS 2005 sp1, as a patch; however, if I look in Add or Remove Programs it
is
not listed as having been installed.
I'm running XP sp3 and I also have VS 2008 DB Developers (CTP 16)
edition
installed.
The only reason I have this installed is to run BIDS. My goal is simply
to
have it stop prompting me to install the patch. Anyone have any ideas?
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