RE: Windows UpDate: XP Service Pack 3 / Access Denied / Error 0x80

I have finally found a blocker that works--it was a particular issue with
Trend Micro. I HAD turned it off to install. I dont know whether the 4300
"attempts" were actual attempts, but I DO that there were enough to overwhelm
the Virus Scanner. I dont think that that should be the focus. I was merely
trying to indicate the "scope" of the problem. It wasnt like I handnt tried
MANY things--or I woudl not be here.Unlike for you, this is NOT "fun" for me.
I just want to use my pc...

I did not know you wernt Microsoft employees--I wouldve never been here if I
did not have the problem, so I assumed. Geez--sorry!Dear Kyle,



Thank you for contacting Microsoft Online Support Service. My name is Micol,
and I am glad to work with you. For your reference, the case ID for this
service request is SRX1080078196. You can contact me directly by sending an
email to v-30mili@xxxxxxxxxxxxxxxxxxxxxxx with the case ID in the subject
line.



I would like to apologize for the delay in responding to your support
request. Please be assured that you have successfully contacted the correct
support team and I will be working with you to address your concerns as
quickly as possible.



From your description, I understand that there are two issues:

1. After installing Windows XP Service Pack 3(SP3) the computer becomes
unstable. You want to make sure if it is caused by RAM, HD, incorrect
installation.

2. This computer has been infected by some virus.


If there has been any misunderstanding, please let me know.



I understand the inconvenience you have experienced. Please be assured that
I will do my best to help you.

Since there are several issues, to avoid confusing, we should focus on the
first one and then we can troubleshoot others.

The issue you mention after installing Windows XP Service Pack 3(SP3) can be
caused by some crashes between Windows XP Service Pack 3(SP3) and local
drivers or local programs.

If your computer is an OEM (Original Equipment Manufacturer) product, we
should better contact the vendor to check if there is any update need to
install before Windows XP Service Pack 3(SP3). It is the best way for us to
avoid conflicts.

Windows XP Service Pack 3(SP3) aims at enhance the computer security. It
includes a list of security updates that Microsoft has released before.



It will not influence the computer’s performance if we don’t install it.

The issue after installing Windows XP Service Pack 3(SP3) can also be caused
by some third party programs, especially antivirus programs. From your
description, I know that you have installed many security programs. It’s not
recommended.

We can test the issue in Safe Mode to check if the conflicts exist in Safe
Mode.

In order to narrow down the cause of the issue more efficiently, let's
restart the computer in Safe Mode. This mode will load the system with the
minimum amount of programs and devices. Please follow the instructions below:



1. Restart the computer and start pressing the F8 key on the keyboard. On a
computer that is configured to boot multiple Operating Systems, press the F8
key when you see the boot menu.
2. When the Windows Advanced Options menu appears, select Safe Mode, and
then press Enter.
3. Log onto Windows by using the Administrator account or any user account
with Administrator privileges.



NOTE: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary. To go back to Normal
Mode, we just need to restart the computer.



Does the issue persist in Safe Mode?


If not, it can be caused by some third party programs. If yes, the issue can
be caused by some corruption between Windows XP Service Pack 3(SP3) and some
local driver files.

And then I will provide steps in next follow up.


To help our further research, please help collecting the following
information:

A. The System Information can provide us with more information about the
current status of the system. I would like to check it for you. Please send
it to me using the following steps:



1. Click "Start", go to "Run", type in "MSINFO32" (without quotation marks)
and press Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click "Save to";
save it as an NFO file, such as "system.nfo" to your local Desktop.
3. Find the file, right-click on this file, click "Send To", and click
"Compressed (zipped) Folder".



Please send it as an attachment to v-30mili@xxxxxxxxxxxxxxxxxxxxxxx



B. Please follow the steps below to capture a screenshot if there is any
error message.

Screenshot:

====================

1. Press PrintScreen (PrScrn) to capture a screenshot.

2. From Start, click Run, enter MSPAINT in the Open box, and then click OK.

3. Use Ctrl + V to paste the screen shot to the canvas.

4. From the File menu, go to Save and save as a JPG file to the Desktop.

5. Send it to v-30mili@xxxxxxxxxxxxxxxxxxxxxxx as an attachment.



Note: When attaching files to emails, the process will vary depending on the
email application being used. Most applications will provide you with either
an "Attach" button or a Paper Clip Icon to click in order to attach a file.
Once clicking this button/icon you must browse to the file you wish to attach
and select it by either double clicking it or clicking it once and then
clicking on the "Attach" button.



Please try the above steps and let me know the results at your earliest
convenience. If there are any questions or concerns, feel free to contact me.



I look forward to your reply.



Best regards,
Micol Liao v-30mili@xxxxxxxxxxxxxxxxxxxxxxx
Microsoft Windows Support Professional



Satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback directly to my manager, Felix Hu at
v-30fehu@xxxxxxxxxxxxxxxxxxxxxxxx






I stand by that there is an attitude problem. I didnt ask you to volunteer,
not did you say, at the start, that I was on the wrong board. Dont
volunteer--I dont care! Dont worry--I wont be back here. I'll try to post the
email about the registry--Gawd, guys , peopel come her for HELP--they admit
they do not know. I just dont belive this...

"linstarb" wrote:

I just went through that and got the "access denied" message. Basically, you
need to turn off any security features you have running - antivirus, spybot,
etc. Then start over with your download/install procedure. Only took me 3
tres before I figured out why the installation kept failing, but it finally
did work!
--
linstarb


"K. Morgan Mattison" wrote:

Do you have a remedy for 'Error 0x8007005' and 'Access Denied' response when
attempting to DownLoad and Install Windows XP Service Pack 3?
.