Re: Windows UpDate: XP Service Pack 3 / Access Denied / Error 0x80

K. Morgan Mattison wrote:
Do you have a remedy for 'Error 0x8007005' and 'Access Denied'
response when attempting to DownLoad and Install Windows XP Service
Pack 3?

<above seems to be a posting by someone else>

Shenan Stanley wrote:
"You"?
I guess you mean 'anyone who feels like sharing'...?
(Volunteer-based newsgroups replicated throughout the world onto
many many servers.)

Did you happen to Google/use a search engine?

Error message when you try to install Windows XP Service Pack 3:
"Access is denied" or "Service Pack installation did not complete"
http://support.microsoft.com/kb/949377
(I have personally found "Method 3: Reset the registry and the file
permissions" works for a lot of people when getting that error
message.)

If that fails...

A place to get FREE support for SP3 installation issues *from
Microsoft*...
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

KDelphi wrote:
I have been having problems with SP 3 for MONTHS--I am not kidding.
I have an older Gateway, and they will not even talk to me for less
tham $50. If I try to install SP3--my pc freezes and logs me off. I
have to SR. (8 times the other day) So I turn off Auto. Updates. I
also turn it off on my Trend NMicro Virus--which makes me uneasy.
But, just yesterday, my pc apparently tried to instll SP 3 4000
times. I could not make this stuff up. I have changed the firewall,
I am out of answers. By email, I keep being told to alter the
registry--I am just not comfortable with that. WHY cant I just get
it to stop installing? Is it that important to security? Thanks....

Shenan Stanley wrote:
I assume you mean *Gateway* will not talk to you for less than $50?

Turn off automatic updates if you feel you can handle your own
computer updates and begin visiting
http://windowsupdate.microsoft.com/ sometime *after* the second
Tuesday of every month.

Sounds like a bit of an exaggeration, in any case. 4000 times.
*shrug*

Like it or not - Windows XP SP3 is something that you probably
should install if...

- You are currently running Windows XP (32bit).
- You care about keeping your machine current and running its best.
- You wish to continue running Windows XP for some indeterminate
time into the future.
- You want to free support if you have any trouble installing it
(SP3 that is.)

Service Pack 3 is mostly all of the updates released after SP2 and
until the release of SP3. You may think to yourself that you have
been keeping your PC updated - so you probably have all those
updates - fact is, you'd be incorrect. You may have all the
publically released ones, but SP3 contains 1179 previously released
updates - guaranteed you do not have them all installed without it.
;-)

Most of the issues people have had with SP3 have to do with their
particular configuration or a problem caused by a third party
change/mis-configuration on their system - and almost all have a
relatively simple fix.

Before starting, know where you can get help:
A place to get FREE support for SP3 installation issues *from
Microsoft* until April 2009...
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

Other than "Automatic Updates" or the Windows Update web page - how
can you get SP3?

Windows XP Service Pack 3 - ISO-9660 CD Image File
http://www.microsoft.com/downloads/details.aspx?FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e&DisplayLang=en

Windows XP Service Pack 3 Network Installation Package for IT
Professionals and Developers
http://www.microsoft.com/downloads/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

Do a little reading - to ensure you are ready...

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Release Notes for Windows XP Service Pack 3
http://download.microsoft.com/download/c/d/8/cd8cc719-7d5a-40d3-a802-e4057aa8c631/relnotes.htm

Key things to note:

Internet Explorer:
"If you have installed Windows Internet Explorer® 7 or a beta
version of Internet Explorer 8, and then install Windows XP SP3,
you cannot uninstall Internet Explorer. To avoid this, ensure
Internet Explorer 7 or a beta version of Internet Explorer 8 is not
installed before installing Windows XP SP3. If you have already
encountered this issue, uninstall Windows XP SP3, uninstall
Internet Explorer, and then reinstall Windows XP SP3."

Windows XP Media Center Edition 2002:
"If you install Windows XP SP3 on a computer running Windows XP
Media Center Edition 2002 with SP1, Windows XP Media Center Edition
may malfunction. To avoid this, install Windows XP SP2 before you
install Windows XP SP3. If this issue has already occurred,
uninstall Windows XP SP3, install Windows XP SP2, and then
reinstall Windows XP SP3."


Did all that and have some issues you believe might be related to
SP3? Check these out:

It seems some people are unable to get further updates after
installing SP3... Seems some have experienced a symptom similar to
doing a repair installation on Windows XP - and the same fix seems
to work for them for that...

Updates are not installed successfully from Windows Update, from
Microsoft Update, or by using Automatic Updates after you repair a
Windows XP installation:
http://support.microsoft.com/kb/943144

Some people experience an "endless reboot" issue...

Workarounds:
http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx

[NB: The above has been updated many times and now includes "a
small tool that will detect the IntelPPM problem and mitigate it
before installing [WinXP SP3]."

1. Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.
2. After booting into Safe Mode:
Start --> Run --> (copy/paste)
sc config intelppm start= disabled
--> OK --> Reboot into normal (Windows) mode.

Other references include:
1. http://aumha.net/viewtopic.php?p=187790#p187790
2.
http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx
3. http://www.theregister.co.uk/2008/05/09/windows_xp_sp3_reboots_crashes/
4.
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9084418
5. You receive a "Stop 0x0000007E" error message after you upgrade
to Windows XP Service Pack 2 or Service Pack 3 on a
non-Intel-processor-based computer (Revised 06 May-08):
http://support.microsoft.com/kb/888372

Some people have gotten an "Access Denied" message when trying to
install SP3... I suggest going straight to Method 3 of this
article: http://support.microsoft.com/kb/949377

Beyond that - some simple maintenance might be needed - like
installing the latest hardware drivers from your hardware vendors...

Good luck to you! You shouldn't need it, however, with just a
little planning. ;-)

KDelphi wrote:
IT IS NOT AN EXAGERRATION--I can send you the event log, if you
would like. It may be a Trend Micro Virus Scan problem. But, you
guys recommend them, dont you? Why would I "make it up"? I dont
know--boards still seem to be pretty full of problems.

I did get a reply, which advised me to "do things to the registry"
which always results in a big mess, for me.

I will try to send the Event Log--it is a huge file, so be ready.

Shenan Stanley wrote:
You counted 4000?

Anyway - use this:
http://www.codeplex.com/aureset

KDelphi wrote:
NO--why the attitude?? The Trend Micro Virus Scan counted them at
4300--I set it to keep track of any attempted changes. Well, there
is not much point in trying to get help here. You are obviously
more interesteed in proving your customsers are lying.

Seriously--my event log wants an email address. It is merely a
repetition of teh same attempt--but if you will give me an email,
or instructions as to how to send it to you--I will gladly do it. I
SAID that it might be the virus scan--I guess I'd be paranoid too,
trying to get all the "service packs" (ie mistakes) to work for
people.

Shenan Stanley wrote:
First off - you are not actually my customer, that I know of. You
are not asking for support on a product I created or for help on a
product created by anyone I work for. I voluntarily offer
assistance here. In other words - we are two people talking
about your problem - with me making viable suggestions on how
to remedy your situation based off my experience on the matter.
You are not paying me for my time, nor is anyone else in this case.
I am not employed to do this in any manner. I started doing this
many years ago of my own free will and have continued to.
I alluded to this in my first reponse to the original poster - the
response you chose to respond to and start your new line of
questioning. (I could be wrong - you could be the same person -
the same person who decided to change your name and start
responding in a completely different mannerism.)

No attitude here. I asked reasonable questions based off your
responses. You may take them as something unreasonable due to
frustration levels, etc - but I assure you - given the information
you have and presented in the manner you have presented them - they
are reasonable in relative terms if nothing else.

I gave you something to try even.

Somewhere else in this conversation, someone mentioned an
interesting factoid - and it is true. You seemingly took over the
original posting at one point and have yet to say that your problem
is even the same of that of the original poster. It did not read
so to me in the beginning, although you did mention that you had
gotten to _some_ Microsoft article (you did not get specific there,
although you could easily quote how many times SP3 attempted to
install - strange that one) that told you to edit the registry and
you were uncomfortable doing that. The article I do mention as
being one to follow in the case of the Original Poster's issue can
have you going into the registry at some point - albeit indirectly,
through an application that you merely instruct to fix the
permissions inside the registry with.

If you are having issues installing SP3 due to "Access Denied"
messages - I am fairly certain the article given
(http://support.microsoft.com/kb/949377) (and probably "Method 3"
of that article) *will be* the solution you need. You probably
should download the full SP3, physically disconnect from the
Internet, run the given solution, reboot, temporarily turn off your
"Trend Micro" AV, install SP3 from the stand-alone installer and
reboot when asked. This should get you Windows XP SP3 installed
properly, then you can enable your AV and reconnect to the Internet
(physically.)

I haven't hidden anything from you here - it is the same answer you
will find *if* you are getting that error (the one originally
posted about) to hundreds, if not more, posters. I have given you
everything you needed even for your "my event log wants an email
address" comment. I have given you everything you need - you just
may be too blinded by frustration to see it.

Just to be repetative...

A place to get FREE support for SP3 installation issues *from
Microsoft*...
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Later - if Google Groups gets their act together - I will post a
link to the full (and indefinitely archived) conversation. ;-)

linstarb wrote:
I just went through that and got the "access denied" message.
Basically, you need to turn off any security features you have
running - antivirus, spybot, etc. Then start over with your
download/install procedure. Only took me 3 tres before I figured
out why the installation kept failing, but it finally did work!

KDelphi wrote:
I have finally found a blocker that works--it was a particular
issue with Trend Micro. I HAD turned it off to install. I dont know
whether the 4300 "attempts" were actual attempts, but I DO that
there were enough to overwhelm the Virus Scanner. I dont think that
that should be the focus. I was merely trying to indicate the
"scope" of the problem. It wasnt like I handnt tried MANY
things--or I woudl not be here.Unlike for you, this is NOT "fun"
for me. I just want to use my pc...

I did not know you wernt Microsoft employees--I wouldve never been
here if I did not have the problem, so I assumed. Geez--sorry!Dear
Kyle,


<BEGIN EMAIL QUOTATION>
Thank you for contacting Microsoft Online Support Service. My name
is Micol, and I am glad to work with you. For your reference, the
case ID for this service request is SRX1080078196. You can contact
me directly by sending an email to v-30mili@xxxxxxxxxxxxxxxxxxxxxxx
with the case ID in the subject line.

I would like to apologize for the delay in responding to your
support request. Please be assured that you have successfully
contacted the correct support team and I will be working with you
to address your concerns as quickly as possible.

From your description, I understand that there are two issues:

1. After installing Windows XP Service Pack 3(SP3) the
computer becomes unstable. You want to make sure if it is caused by
RAM, HD, incorrect installation.
2. This computer has been infected by some virus.

If there has been any misunderstanding, please let me know.

I understand the inconvenience you have experienced. Please be
assured that I will do my best to help you.

Since there are several issues, to avoid confusing, we should focus
on the first one and then we can troubleshoot others.

The issue you mention after installing Windows XP Service Pack
3(SP3) can be caused by some crashes between Windows XP Service
Pack 3(SP3) and local drivers or local programs.

If your computer is an OEM (Original Equipment Manufacturer)
product, we should better contact the vendor to check if there is
any update need to install before Windows XP Service Pack 3(SP3).
It is the best way for us to avoid conflicts.

Windows XP Service Pack 3(SP3) aims at enhance the computer
security. It includes a list of security updates that Microsoft has
released before.

It will not influence the computer's performance if we don't
install it.

The issue after installing Windows XP Service Pack 3(SP3) can also
be caused by some third party programs, especially antivirus
programs. From your description, I know that you have installed
many security programs. It's not recommended.

We can test the issue in Safe Mode to check if the conflicts exist
in Safe Mode.

In order to narrow down the cause of the issue more efficiently,
let's restart the computer in Safe Mode. This mode will load the
system with the minimum amount of programs and devices. Please
follow the instructions below:

1. Restart the computer and start pressing the F8 key on the
keyboard. On a computer that is configured to boot multiple
Operating Systems, press the F8 key when you see the boot menu.
2. When the Windows Advanced Options menu appears, select Safe
Mode, and then press Enter.
3. Log onto Windows by using the Administrator account or any user
account with Administrator privileges.

NOTE: In Safe Mode, your system display and Desktop will look and
perform differently than in Normal Mode. This is only temporary. To
go back to Normal Mode, we just need to restart the computer.

Does the issue persist in Safe Mode?

If not, it can be caused by some third party programs. If yes, the
issue can be caused by some corruption between Windows XP Service
Pack 3(SP3) and some local driver files.

And then I will provide steps in next follow up.

To help our further research, please help collecting the following
information:

A. The System Information can provide us with more information
about the current status of the system. I would like to check it
for you. Please send it to me using the following steps:

1. Click "Start", go to "Run", type in "MSINFO32" (without
quotation marks) and press Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click
"Save to"; save it as an NFO file, such as "system.nfo" to your
local Desktop.
3. Find the file, right-click on this file, click "Send To", and
click "Compressed (zipped) Folder".

Please send it as an attachment to v-30mili@xxxxxxxxxxxxxxxxxxxxxxx

B. Please follow the steps below to capture a screenshot if there
is any error message.

Screenshot:
=========

1. Press PrintScreen (PrScrn) to capture a screenshot.
2. From Start, click Run, enter MSPAINT in the Open box, and then
click OK.
3. Use Ctrl + V to paste the screen shot to the canvas.
4. From the File menu, go to Save and save as a JPG file to the
Desktop.
5. Send it to v-30mili@xxxxxxxxxxxxxxxxxxxxxxx as an attachment.

Note: When attaching files to emails, the process will vary
depending on the email application being used. Most applications
will provide you with either an "Attach" button or a Paper Clip
Icon to click in order to attach a file. Once clicking this
button/icon you must browse to the file you wish to attach and
select it by either double clicking it or clicking it once and then
clicking on the "Attach" button.

Please try the above steps and let me know the results at your
earliest convenience. If there are any questions or concerns, feel
free to contact me.

I look forward to your reply.

Best regards,
Micol Liao v-30mili@xxxxxxxxxxxxxxxxxxxxxxx
Microsoft Windows Support Professional

Satisfied customers are my top priority. Please let either myself
or my manager know what you think of the level of service provided.
You can send feedback directly to my manager, Felix Hu at
v-30fehu@xxxxxxxxxxxxxxxxxxxxxxxx

<END EMAIL QUOTATION>

I stand by that there is an attitude problem. I didnt ask you to
volunteer, not did you say, at the start, that I was on the wrong
board. Dont volunteer--I dont care! Dont worry--I wont be back
here. I'll try to post the email about the registry--Gawd, guys ,
peopel come her for HELP--they admit they do not know. I just dont
belive this...

Addressing things in order...

- What is "a blocker that works" or what does that mean?

- *You* made the 4000+ attempts a focus when you mentioned them. That could
very well be a symptom, but people have a tendency to exaggerate their own
issues so they become the squeaky wheel. All you had to do was provide a
verbatim copy of *one* of the '4000+ attempt logged portions of text' and
what application was giving you this - if you had done that - more than
likely someone could tell you what was logging it and why.

- As for your assumption that people here were employed by Microsoft -
happens a lot. People get told that a lot. Most of them do not respond
with the attitude you seem to have gotten. Especially when their first
posting seemingly was in response to a response that stated this is a,
"Volunteer-based newsgroups replicated throughout the world onto many many
servers." ;-)

- In the Microsoft Email you quoted
- Where is this "modify the registry" thing you were so afraid of.
Perhaps I missed it, but i am not seeing it...
- Did you respond to the email with the requested information?
- You chose to leave out #2 in the quoted email. The part about "This
computer has been infected by some virus." <-- that's pretty serious and
given you treat your computer like a toaster (you just want to use it, not
maintain it) - I would be curious how that problem was sorted out to get you
to this point? Did you take it to a professional who has certified it clean
(I'd be surprised unless they formatted it)?

- As for your last comment... Yes - we are volunteers. No - there is no
attitude problem here. You come to here for help and we try to provide that
help. We will respond 'in-kind'. If you come here knowing you have an
issue and you have done things before - it is best to EXPLAIN what you have
done and what suggestions have been made. Unfortunately for you, we cannot
read your mind, see your computer or do we have some central list someone
kept for us of what *you* have done, seen, tried, experienced. You have to
provide everything. If we ask questions or give suggestions - it is based
off what you have provided - as we have nothing more. Also - I don't recall
anyone saying you posted on the 'wrong board' - but that you hijacked
another's question.


My final suggestion to you is this:
If you just wish to "use" your computer, like it was a toaster and should
just work, you have two options at this point that i see:
1) Chunk it and replace the computer with one without these issues.
2) Take it to a qualified local professional who can fix it for you. (Not
a big-box store like Circuit City or Best Buy...)

That's pretty much it. If you are not confident in your ability to follow
instructions reguarding the computer and how to resolve this issue (nothing
wrong with that when treading in *new* territory for you) - you should
either get rid of the problem or take it to someone who has the confidence
to do what you do not.

Computers are wonderful things in that you can make an exact duplicate of
everything on one so that if you were to try something and it failed - you
could restore that duplicate and return to the point you were at before the
failure (or at least to the point where you made the exact duplicate - which
was hopefully *just before* the attempt.) There is plenty of easy-to-use
third party software to do this for you - but given your point of view so
far - you will not be using any of that nor attempting anything anyone has
told you. See my 'final suggestion' above and I wish you luck.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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