Re: Windows Update Error 8024400E

Tech-Archive recommends: Fix windows errors by optimizing your registry

Thank you very much for the tip. I am not running the Windows Firewall (I am
on a domain and it is not available due to Group Policy) or any other
firewall, although we are running Symantec AV CE. Would you still recommend
the course of action you list below? If so I will give it a try.

"MowGreen [MVP]" wrote:

WARNING: PTError: 0x8024400e

PT- Synchronizes updates information to the local datastore
The local datastore is DataStore.edb. It is possible that it's become
corrupted due to it's being scanned by antivirus software while it is in
use [locked] or, a 3rd party firewall is blocking the synchronization.

*** Which firewall is being used ? ***

If the native Vista firewall is being used, suggest you rename
DataStore.edb to see if that resolves the issue.
You can run the commands below from an Elevated Command Prompt or,
save the commands to a .bat file and run the .bat file.

To open an Elevated Command prompt

1. Click the Start button.
2. In the Search box, type command prompt.
3. In the list of results, right-click Command Prompt, and then click
Run as administrator. Administrator permission required If you are
prompted for an administrator password or confirmation, type the
password or provide confirmation.

At the prompt, type in the following commands exactly as written,
pressing Enter after *each* one

net stop wuauserv
net stop bits
cd %windir%\softwaredistribution
cd datastore
ren datastore.edb datastore.old
net start bits
net start wuauserv
exit

Or, to creat a .bat file -
1. Click the Start button, and then type notepad in the Start Search box.
2. Click Notepad from the Programs list.
3. Copy and then paste the following commands into Notepad:

net stop wuauserv
net stop bits
cd %windir%\softwaredistribution
cd datastore
ren datastore.edb datastore.old
net start bits
net start wuauserv

4. Save the Notepad file on the Desktop as rename.bat. To do this,
follow these steps:
a. In Notepad, click File, click Save As, and then type rename.bat.
b. In the Save in list, click Desktop.
c. In the Save as type list, click All Files, and then click Save.
5. On the Desktop, right-click the rename.bat file, and then click Run
as administrator.

If you are prompted for an administrator password or for confirmation,
type the password, or click Continue.

Restart the system and see if it can update now.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Tim wrote:

Thanks for the tip! I had actually found this article and tried everything,
however this did not resolve the issue. I did notice in the list at the
bottom the item that applies to my issue. Any other suggestions?

0x8024400E -2145107954 SUS_E_PT_SOAP_SERVER

"MowGreen [MVP]" wrote:


Tim,

See: You may encounter temporary connection-related errors when you use
Windows Update or Microsoft Update to install updates
http://support.microsoft.com/kb/836941

" Symptoms
When you use the Windows Update Web site or the Microsoft Update Web
site to check for and install updates, you may receive one of the
following error messages:

* Error 0x8024400E *

Cause
These errors may occur caused by any of the following issues:
• Applications or processes that interfere with Internet communications
• Resource issues on your computer
• Too much activity on the update site
• High Internet activity
• Recoverable database errors
• Server time-out issues on the Windows Update or Microsoft Update site "

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Tim wrote:

Hello,
Starting yesterday I am getting a "Windows can't check for updates" message.
When I try to run Windows Update I get error code 8024400E. I am running
Windows Vista without SP1 (I am one of the lucky winners that has a driver
that needs to be updated before SP1 will show up). Any assistance will be
greatly appreciated! Here are some of the log errors.

2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
200
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
ErrorCode:InternalServerError(5)
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates";
2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
failed.: 0x8024400e
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
failed: 0x8024400e
2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
error = 0x8024400E
2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E


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