Re: Software Distribution Service 3

Please do this first. Go to Start > Run > copy and paste the below into the Open: line and then click OK or press Enter

%windir%\debug\mrt.log

Scroll to the bottom of the log for the most recent entry. Copy and paste that entry into your reply, please.

EX:
Microsoft Windows Malicious Software Removal Tool v2.2, September 2008
Started On Tue Sep 09 11:18:46 2008
->Scan ERROR: resource process://pid:2628 (code 0x00000057 (87))

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Sep 09 11:20:31 2008


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


piecm wrote:

Hi, I've tried raising free support incident. After 24 hrs I received a very general response advising me to look in knowledgebase or visit newsgroups to talk to MVP. So I've come full circle. Microsoft UK site directs me to my manufacturer if my microsoft product came pre-installed, and I can't seem to get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and KB938464 were successfully installed on 10th Sept. I have tried to restore to a checkpoint prior to that installation. This failed, saying it was not possible. I now have a better understanding of the symptoms as well. It is not that the PC hangs when the screensaver activates. It is that the PC runs very very slowly when it is at a blue screen just prior to the screen which allows users to log in. Therefore if we try to switch users or if we leave for a while and get switched out we experience the problem. As I am unable to restore prior to the checkpoint before this Windows Update was applied I do not know how to get round this.

"PA Bear [MS MVP]" wrote:


Chances are that a few other updates were all installed on 10 September (cf. http://aumha.net/viewtopic.php?f=29&t=35913).

That being said, your best bet would be to open a free support incident.

NB: The support tech will need to know which updates were installed to be able to help you. Check your Update History at Windows Update (which can be accessed in Safe Mode with Networking, if need be).
--
~PA Bear


piecm wrote:

Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on that
day. If you need any more information than that I will have to provide it
tomorrow as I am in the uk. Thanks

"PA Bear [MS MVP]" wrote:

That checkpoint only means that some updates were install via Automatic
Updates.

To be able to assist you here, you'd have to be able to tell us what
updates were installed on 10 Sept-08. These will be listed in Add/Remove
Programs (if Show Updates option is checked) and in the Update History
section at http://windowsupdate.microsoft.com.

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


piecm wrote:

On Wed 10 Sep 09 software was automatically installed on my pc. The system
checkpoint is called 'Software Distribution Service 3'. Since then every
time a screen saver activates the pc hangs. It is also running very slow.
I
am running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please?


.

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