Re: wuauclt.exe problem and 0x800706BE error

Wise choise IMHO!

I can recommend NOD32 and Kaspersky (anti-virus only, not the suites). If cost is a factor, I can recommend Avira AntiVir (free): www.free-av.com/

HOW TO fully remove N360 from your machine & replace it:

=> NB: Do NOT install your new AV app until you've done #4 thru #7 below!!

1. Download the installer for your new anti-virus application, saving it to your desktop.

2. Save this removal tool to your desktop, too: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

3. Physically disconnect the machine from the internet.

4. Uninstall N360, LiveUpdate, and any Norton Add-ons via Add/Remove Programs.

5. Run the removal tool (#2 above).

6. Reboot.

7. Make absolutely certain that the Windows Firewall is enabled.

8. Reconnect the machine to the internet.

=> NB: Don't do anything else online until you've got your new AV app installed and its definitions fully updated!

9. Run the installer for your new AV app (#1 above); complete any Registration process to validate the install (save your Product ID!); manually update your new AV app to the latest definitions.

=> NB: Your anti-virus application should be configured to seek and install updates automatically and daily at a time when the machine is usually running and connected to the internet. It should also be configured to run a full system scan a few minutes after seeking/installing updates, also daily. Anything less is simply insufficient these days. Don't forget http://support.microsoft.com/kb/822158.
--
~PA Bear


Rick wrote:
After a couple of hours trying to figure out how to exclude files or folders
from a virus scan, I contacted Norton for help. They informed me the Norton
360 does not have that option. I am going to switch to a different AV
vendor, as I believe Norton is the source of my errors. Can you recommend a
prefered AV software? Norton has agreed to give me a full refund.

"PA Bear [MS MVP]" wrote:

YW & thanks for your feedback.

Please read & heed:

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, Windows XP, or Windows Vista:
http://support.microsoft.com/kb/822158


Rick wrote:
Renaming the Software Distribution folder did the trick. I was able
connect
to the MS updates and the error message has not reappeared. I downloaded
updates throughout the night, and now have SP3, along with other updates.
I always have automatic updates for AV and windows enabled. My latest AV
renewal was in June without any incidents. I had the wuauclt.exe error
for
a couple of days before the first post and it kept getting worse as time
went on. I have never had a problem with MS updates in the past. I did
not
update anything, or do any repair install or clean install, nor add any
new
software. I have no idea how this could have started. I mainly use this
computer for business accounting information and email.

Anyway, I appreciate all of the help you have provided and am very
thankfull
for your service.

Rick

"PA Bear [MS MVP]" wrote:

Full thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/51ea25a1419dbe59/55602b6a679f35fb

...If I disable automatic updates, shouldn't that
keep the wuauclt.exe process from starting?

Yes, unless N360's "system protections" are re-enabling Automatic Updates
service.

What version of N360 is installed (e.g., N360 2008)? How long as it been
installed? Did you upgrade from an earlier Norton application (e.g., NIS
2007; NAV 2006)?

Has the machine ever been connected to the internet recently without an
anti-virus application installed?

N360 includes a firewall: Is the Windows Firewall also enabled?

You first posted to this thread on 09 September: Was this a sudden, new
problem? Has Automatic Updates ever worked on this machine? By any
chance had you recently had occasion to do a Repair Install or a Clean
Install of WinXP?
--
~PA Bear


Rick wrote:
WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
Norton AntiVirus 360

FYI,
When wuauclt.exe error window appears, the wuauclt.exe pricess is
running
in
the task manager. If I disable automatic updates from local services,
the
error continues to pop up and the wuauclt.exe still shows up in the
processes running window. If I disable automatic updates, shouldn't
that
keep the wuauclt.exe process from starting?

"PA Bear [MS MVP]" wrote:
Please state your full Windows version (e.g., WinXP SP3; Vista SP1).

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)?

See
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
and/or http://support.microsoft.com/kb/883821
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Rick wrote:
Requested log file

2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc
datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc
datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
0x80248011.
2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc
datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc
datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc
datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
CClientCallRecorder::EnumerateService with error 0x80248011
2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
ISusInternal::EnumerateService failed, hr=80248011
<snip>

"Harry Johnston [MVP]" wrote:

Rick wrote:
I followed your instructions, but had to add "30" after agent.

Ahem. Yes, that's right. Apparently I wasn't having a good brain
day
yesterday.

The command
worked and I was able to execute the file. I rebooted the machine,
but
when it restarted I had to clear 35 wuauclt.exe problem windows to
continue. I also closed all programs and my AV software before
initializing the command.

Please post the last hundred or so lines from WindowsUpdate.log,
which
you
can open by going to the Start Menu, selecting Run, typing
"WindowsUpdate.log" (without the quotes) and pressing OK.

At this point I'm inclined to think your machine is infected (or
otherwise
seriously stuffed up) but let's see if the log shows anything useful
before
jumping to conclusions.

.

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