Re: wuauclt.exe problem and 0x800706BE error

Full thread history: http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/51ea25a1419dbe59/55602b6a679f35fb

...If I disable automatic updates, shouldn't that
keep the wuauclt.exe process from starting?

Yes, unless N360's "system protections" are re-enabling Automatic Updates service.

What version of N360 is installed (e.g., N360 2008)? How long as it been installed? Did you upgrade from an earlier Norton application (e.g., NIS 2007; NAV 2006)?

Has the machine ever been connected to the internet recently without an anti-virus application installed?

N360 includes a firewall: Is the Windows Firewall also enabled?

You first posted to this thread on 09 September: Was this a sudden, new problem? Has Automatic Updates ever worked on this machine? By any chance had you recently had occasion to do a Repair Install or a Clean Install of WinXP?
--
~PA Bear


Rick wrote:
WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
Norton AntiVirus 360

FYI,
When wuauclt.exe error window appears, the wuauclt.exe pricess is running in
the task manager. If I disable automatic updates from local services, the
error continues to pop up and the wuauclt.exe still shows up in the
processes running window. If I disable automatic updates, shouldn't that
keep the wuauclt.exe process from starting?

"PA Bear [MS MVP]" wrote:
Please state your full Windows version (e.g., WinXP SP3; Vista SP1).

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

See
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
and/or http://support.microsoft.com/kb/883821
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Rick wrote:
Requested log file

2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
0x80248011.
2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
CClientCallRecorder::EnumerateService with error 0x80248011
2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
ISusInternal::EnumerateService failed, hr=80248011
<snip>

"Harry Johnston [MVP]" wrote:

Rick wrote:
I followed your instructions, but had to add "30" after agent.

Ahem. Yes, that's right. Apparently I wasn't having a good brain day
yesterday.

The command
worked and I was able to execute the file. I rebooted the machine, but
when it restarted I had to clear 35 wuauclt.exe problem windows to
continue. I also closed all programs and my AV software before
initializing the command.

Please post the last hundred or so lines from WindowsUpdate.log, which
you
can open by going to the Start Menu, selecting Run, typing
"WindowsUpdate.log" (without the quotes) and pressing OK.

At this point I'm inclined to think your machine is infected (or
otherwise
seriously stuffed up) but let's see if the log shows anything useful
before
jumping to conclusions.

.

Relevant Pages

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