Re: How to reinstall Windows Update v6?

Why did you have occasion to reinstall Vista SP1 and how did you do it? Was
the machine originally running Vista Business SP1 or another version/SP
level of Vista or an earlier version of Windows (e.g., WinXP)?

KB947562 is not a security update so you don't qualify for free support.
Since you didn't install Vista SP1 via Windows Update or manually, you don't
qualify for free Vista SP1 compatibility support either. (The link works
fine for me.) You mention MS Support: Did you have a (free) support
incident and Case Number? If so, you might be able to continue that support
incident now.

Does KB947562 install if you temporarily disable CA anti-virus & firewall
and then enable the Windows Firewall?

Can you successfully download/install KB947562 manually? See links here:
http://support.microsoft.com/kb/947562

PS: Also see http://support.microsoft.com/kb/956703 (ignore the title)

--
~PA Bear


Froglips wrote:
Vista SP1 installed from CD.

Computer Associates Internet Security Suite 2007 (Roadrunner version)
installed but disabled for reinstallation of Vista (clean boot as directed
by MS Support).

Update for Windows Vista (KB947562) fails to install. Code 8024200D
Windows Update encountered an unknown error.
<paste>
Attempting to use
https://support.microsoft.com/oas/default.aspx?gprid=6527
results in an Unknown application error please try again later.
</paste>

"PA Bear [MS MVP]" wrote:
Did you install Vista SP1 via Windows Update or manually?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)? Were any of these applications running in the background when
you installed Vista SP1?

What update(s) will not install? Post any error messages associated with
the failed installs in their entirety.
===========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which
is
47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Froglips wrote:
Windows Vista Business w/SP1

Windows Update issues (won't install Vista update)

Folder: Windows/Downloaded Programs has several programs listed that
need
help.

{6414512B-...} status is Damaged. This is part of the Windows Update
codebase. How do I reinstall Windows Update?

PlxInstall Class syatus is Installed. This is for Plaxo, a Outlook
synchronization tool. It is not installed and not listed in the
Add/Remove
programs list. However, I can not reinstall it, I assume because my PC
thinks it is already installed. How do you delete things listed in this
downloaded programs folder?

.

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