Re: No internet access after installing SP 3

A. How to troubleshoot network connectivity problems in Internet Explorer
[ignore APPLIES TO section if you're not running Vista or IE7]
http://support.microsoft.com/kb/936211

B. Error message after you install a Windows Internet Explorer 7 update from Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the following:

1. Disable your anti-virus application, all Norton Add-ons (if any), any real-time protection provided by an anti-spyware application (except for Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any third-party firewall AND THEN enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) except #4 below until your anti-virus application has been re-enabled! If you're running ZA Free firewall, you may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB953838)" via Add/Remove Programs (make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates offered (i.e., KB953838). If a Root Certificates update is listed in the Optional Updates category, install it to take full advantage of IE7's enhanced security.

5. Reboot > Make sure everything in #1 above is enabled again and, if applicable, disable the Windows Firewall and enable (or reinstall) your third-party firewall.

=====================================

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB123456).

LOOK! => If your problem relates to a Cumulative Security Update for IE, call the above number and ask to be transferred to the Consumer IE7 queue (which is 47830).

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

RW Parks wrote:
Thanks Mow the uninstall was successful via ARP. BUT still no connectivity
or restore capability.

"MowGreen [MVP]" wrote:
This issue was caused by having Symantec actively monitoring the system
during the installation of SP3.
You could try rebuilding the winsock prior to attempting to remove SP3.
However, if System Restore could not restore connectivity, you may
experience difficulty restoring connectivity rebuilding the winsock
stack *and* in removing SP3.

*Disble the Symantec firewall and Enable the native XP firewall*

Open a Command Prompt from Start > Run > type in cmd
Click OK or press Enter
At the prompt, type in the below exactly as written, pressing Enter
after *each* command

netsh winsock reset
exit

Restart the system and see if connectivity has been restored.
If it has, try reenabling the Symantec firewall and disabling the XP
firewall.

If it has not, use System Restore to return the system to the *day* when
SP3 was installed.
See if you can uninstall it from Add/Remove Programs [ARP] in the
Control Panel first.
It will be listed towards the bottom of installed software.

If it can't be uninstalled from ARP, then show hidden files, folders,
and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

Using Windows Explorer [Start > All Programs > Accessories], navigate to
WINDOWS\$NtServicePackUninstall$
Open $NtServicePackUninstall$
Open spuninst
Now run spuninst.exe to uninstall SP3

Did that get it uninstalled ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


RW Parks wrote:

After updatig my laptops (WIN XP SP2) wih SP3 I now do not have access the
internet. Access is constrained when using a browser (IE 7.0.5730.11) or
by other net apps via LAN or WIFI connection, but I can access via my WWAN
modem. I use Symantec for firewall and antivirus protection, both were
running at install time. Attempts to restore to a previous level have
failed.
Any suggestions on how to fix this ?

.

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