Re: Problem with Windows Update for Windows Vista

Sorry and thank you, but I have two machines and I was confused. The problem
machine DOES have works8 and the works9 machine is unaffected. My apologies
again. I have also resolved the problem with a phone call to MS support.
Basically:

1) This is a known problem
2) You have to access the .MSI file that only techs have access to
(according to support).
3) There is no cost to support provided you phone 866-727-2338
4) Chat didn't work at the time of resolution this morning
5) You could not download the KB955428 update manually and update as some
have suggested from the download section.

I was completely satisfied with the remote support and dissatisfied with the
problem resolution issue otherwise. I have posted in the other forum also.
Just which forum to post in is a mystery to me and how to find which is also
unclear.

"MowGreen [MVP]" wrote:

http://www.microsoft.com/technet/security/bulletin/ms08-044.mspx

Non-Affected Software
Microsoft Works 9.0

The system should not have been offered KB955428 as, according to the
Security
bulletin, Works 9 is not affected.
Is the update being offered via auto updates or from Windows|Microsoft
Update ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Hike_Mike wrote:

A question: I have WORKS 9, but KB955428 is not applicable to this release
according to the tech note. Is, in fact this release required and I should
follow the instructions? Or if not, how to I get rid of update constantly
prompting me for the update ?

"MowGreen [MVP]" wrote:


Download and *save* KB955428_en-US.cab
* NOTE: If you need the update in a different language then click
the drop down window next to 'Change Language' * and set it to the
language needed FIRST before downloading anything :
http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en

Once the download completes close all open browsers and programs.
*Right* click KB955428_en-xx.cab and choose 'Extract All'. [xx
represents the language of the .cab file]

Either double click the file that is extracted or, right click and
choose Install to install KB9455428.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Leal Ignacio wrote:


Hello,
I have a problem with Windows Update. It´s show me the "Update for
Microsoft Works 8 (KB955428)" but when it start the installation shows me
that doesn´t find the CD of the Microsoft Works. I have a notebook and I
don´t have the installation cds.
Does somebody know who is the start directory for this aplicattion.


Thanks!!
Ignacio


.

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