Re: KB921596 do not install...

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

i Jan,

look onces into my other reply-post ... because I solved my problem ... I
adapted the "security permissions" in/onto that Office module... in the Win
Registers...
Maybe this could solve your problem too ... Give it a try ..
Greetings, Adelin


"Jan Vanherck" wrote:

I have a similar problem. However, I am using Office 2003 and not XP.
In the task bar I have the yellow icon saying thet update are ready to
install and I get the same error as mentioned above.
When I try to execute the download file, as suggested by PA_Bear in his
first answer, I get the message: "Security update for Office XP (KB921596):
The expected version of the product is not found on your system". This seems
logical, as I do not have Office XP, but Office 2003. How do I get rid of
yellow icon?
Jan

"Zeezicht" wrote:

Hi Mowgreen,
Checked the different logfiles .. onces the tell me that update is nog
needed, another time it reflects dat de Update is in error...
Therefore I runed an Office Repair.
After completing this repair I retryed to install the update... result the
same error..

A supplementair info: I orriginally installed "MS Office XP Pro with
Frontapage" and to obtain the Dutch interface (my motherlanguage) I installed
from the CD2 (MS Office Pro NL Language pack) the Dutch = 1043 language.
Maybe this has sommething to do with the problem ??

From now on I remark also that the "Update available icon" in the System
area diappeared .. ??

I am running Win XP Home NL SP3 with all updates (except KB921596 :-))..

On my last Power-down I got the message "do not power-off ... Downloaded
Update is installing 1 of 1.. But after checking the installed updates the
KB921596 is still not installed and remains in error.

Many thanks for your help and greetings,
Adelin

"MowGreen [MVP]" wrote:

The ENU version should not install to a Dutch version, Adelin.
IF the issue were Permissions in the registry than the error message
should also show up when applying officexp-KB921596-FullFile-NLD.exe, too.

First, show hidden files, folders, and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

Then go to Start > Run > type in %temp% and click OK
Open the OHotfix subfolder
The most recent Office installation log [ OHotfix(000xx).log, the last 2
numbers indicate how many installation logs are present ] should be the
very last one. You may have to open several to locate the relevant log.
When you find which one it is check to see if the patch is 'needed'.
It looks similar to this:

Product {90840402-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840405-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840406-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840408-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840C0A-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9084040B-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9084040C-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840407-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9084041A-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9084040E-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840410-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840426-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840413-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840414-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840415-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840416-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840816-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840418-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840419-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9084041B-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840424-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9084081A-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9084041D-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840422-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840425-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840427-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9084041F-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840401-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840C04-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840804-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840404-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840409-6000-11D3-8CFE-0150048383C9} Microsoft Office
Excel Viewer 2003 Version 11.0.8173.0: Needs patch.
Product {9084040D-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840439-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840411-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90840412-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.

IF no Product was located even when the Office XP CD was inserted then
you will have to run a Repair of Office XP from within Add/Remove Programs.

Have you ever run a registry cleaner ?


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Zeezicht wrote:

Thanks PA Bear. Whith the NLD version of this KB (and CD Office XP in the
drive) .. same error. Then I tried to download the ENU version (as in your
link) Installation starts but I get an error: "Error 1402 – Setup cannot open
the registry key
HKEY_LOCAL_MACHINE\Software\Classes\giffile\shell\Open\ddeexec.
Verify that you have sufficient permissions to access the registry…."
I am loged-on as administrator ..
What can I do ???
Many thanks, Adelin


"PA Bear [MS MVP]" wrote:


1. Download the update from this link (SAVE it to your desktop, don't RUN
it):
http://www.microsoft.com/downloads/details.aspx?familyid=bf566ce6-23da-45e5-9c2b-c47331d30e79

2. Insert your Office XP CD (if available) into the appropriate drive bay.

3. Double-click on the saved file to install the update; follow all prompts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Zeezicht wrote:

I repeately receives an update KB921596 ... who do not install .. "Office
2002/XP KB921596: Beveiligingsupdate voor Microsoft Office XP " Mislukt =
Error.
If I click on this RED cross error ==> Installatie is mislukt
Foutcode: 0x57A
Probeer de update nogmaals te installeren
Meaning: Installation not sussesfull ErrorCode: 0x57A .. Try to reinstall
..
I als tries a manual update ... this is also not succesfull .. there the
error message is "cannot find the expected product version on your system
(in Dutch: kan de verwachte product versie niet vinden op het systeem).
Any ideas how to solve this?? Any help would be appreciates.
I am running WinXP Home NL - SP3 with all updates (except KB921506 here in
error..) So the Dutch version of WinXP.
Many thanks and greetings, Adelin



.

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