Re: Security update for microsoft office powerpoint viewer 2003 (K

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Okay, the support from Microsoft indicated the exact same thing as the
others, download and install the 2007 viewer.

Unfortunately, this didn't fix my issue.

Although, it piqued my curiousity and I looked in the "Add or Remove
Programs" list of programs and Lo and Behold, there were both programs listed
as installed. Both the 2003 AND the 2007 viewer.

When I attempted an uninstall of the 2003 viewer this time, it failed
indicating it couldn't find the *.msi file that was associated with it.

I used the Windows Install Cleanup Utility and removed the 2003 viewer from
the list.

Problem solved. Windows update no longer requires the security update.

Hope this helps,
-Ben




"bofrights" wrote:

I have a similar issue, and I've opened up a support incident from the site
given.

I will post back with results...

Thanks!


"PA Bear [MS MVP]" wrote:

Repost:
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

R. Meijn wrote:
Hi,

just for the record, but I am experiencing exactly the same error (0x4397)
when trying to install update KB949041 from Microsoft Update; also tried
it
several times.
Reinstalling PowerPoint2003 Viewer does not help.
Also applying installation of the full update
(office2003-kb949041-fullfile-x86-en-us.exe) fails with the message "The
installation of package failed".
Any suggestions?


Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

JRBrown wrote:
Update failed showing Error code 0x4397 Tried 3 times same error


.

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