RE: Code 737D Error - Security Update for SQL Server 2005 Service

Dear Alex Sang.

Your advice was excellent and perfectly presented and worked extremely well
(although Update history now resides in the renamed Folder).

Thank you very much.

I do not know why obtaining solutions like this is so difficult and time
consuming - this information should be readily available to anyone who
googles "Error Code 737D" and follows a link to a Microsoft Help Site.

Thanks again!



"Display_Name" wrote:

Solution as received from Microsoft Support to Code 737D Error - Security
Update for SQL Server 2005 Service Pack.
Much to my amazement, the support response was excellent and the
instructions were not only concise but worked.
Kudos to Microsoft - my past experiences with their customer service lead me
to believe that it was virtually non-existent. The response to this request
was timely - within 24 hours and accurate.
Below is their response and instructions:
Thank you for contacting Microsoft Windows Update Support. My name is Alex,
and I am glad to work with you. For your reference, the case ID for this
service request is SRX*******. You can contact me directly by sending an
email to ********@mssupport.microsoft.com with the case ID in the subject
line.

From the problem description, I understand that the computer failed to
install KB948109. Please feel free to let me know if I misunderstood.

I understand the inconvenience you have experienced. Please be assured that
I will do my best to resolve the issue.

The issue may be caused by one of the following factors:

1. The installation is affected by some third-party security software.
2. The downloaded installation file is corrupted.

In order to narrow down the cause of our issue, let's refer to the following
steps:

NOTE: Some third party programs can affect the Windows Update service. If
you are running any third party applications such as Spyblocker, Internet or
web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing
Windows Update later. Please be sure to enable them again when the update
process has been completed.

Step 1: Rename the Windows Update Softwaredistribution folder
================================================
This issue may occur if the Windows Update Software distribution folder has
been corrupted. We can refer to the following steps to rename this folder.
Please note that the folder will be re-created the next time we visit the
Windows Update site.

1. Close all the open windows.
2. Click the "Start" Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt", and click "Run as administrator".
4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ"
(without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if it
fails, please let me know before performing any further steps and include any
error messages you may have received when it failed.

5. Click the "Start" Button, in the "Start Search" box, type in "%windir%"
(without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select "Rename" and type "SDold" (without the
quotes) to rename this folder.
8. Still in "Administrator: Command Prompt" window, type the command "net
start WuAuServ" (without the quotes) in the opened window to restart the
Windows Updates service.

Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it fails, please let me know before
performing any further steps and include any error messages you may have
received when it failed.

If the steps above do not work, let's refer to the following steps to
manually download and install the update.

Step 2: Download and install the update manually.
======================================
1. Please download the update from

http://www.microsoft.com/downloads/details.aspx?FamilyID=4c9851cc-2c4c-4190-872c-84993a7623b7&DisplayLang=en

Please note its location.

2. Please double-click the downloaded file to install the update.

If an error is encountered when installing the update manually, please
capture a screenshot for further research

How to capture a screenshot
======================
1. Press the Print Screen key (PrtScn) on your keyboard.
2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter.
3. In the Paint program, click the "Edit" menu, click "Paste". Then click
the "File" menu, and click "Save".
4. The "Save As" dialogue box will appear. Type a file name in the "File
name:" box, for example: "screenshot".
5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as
type" box, click "Desktop" on the left pane and then click "Save".

Please send this saved JPEG file to my email account at
*******@mssupport.microsoft.com

In the meantime, to clarify the issue and provide more accurate
troubleshooting steps, please assist me in collecting the following
information.

How to collect the WindowsUpdate.log file
================================
1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes)
in the Search Bar and Press Enter. We will see a file named
"WindowsUpdate.log"
2. Now click on the "File" menu and then click on the "Save As".
3. From the left panel, click "Desktop" and click the Save button.

The file will be saved to your Desktop. Please send the file as an
attachment in an email to *******@mssupport.microsoft.com .

Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. After clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.

Please try my suggestions and let me know the results at your earliest
convenience. If you have any other questions, please do not hesitate to let
me know.

I look forward to your response.

Best Regards,

Alex Sang
v-30ales@xxxxxxxxxxxxxxxxxxxxxxx
Microsoft Windows Support Professional

Very satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback directly to my manager, Tony Tang at *******@mssupport.microsoft.com.

Windows Live OneCare:http://go.microsoft.com/?linkid=*******
Give your computer continuous antivirus and firewall protection, along with
regular tune-ups and back-ups to maintain its performance.

"Raj" wrote:

Kind Attn: Windows Vista Business - Online Update Team,

Today I have tried to update my computer with your latest updates which
arrived today. Most of the updates where installed successfuly but there is a
problem while installation of the Code 737D Error - Security Update for SQL
Server 2005 Service Pack 2 (KB948109) update.

I have tried to install so many times but it fails to install every time.

Kindly fix the problem on the priority basis.

With Regards,

.