Re: what to do
- From: "MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx>
- Date: Wed, 06 Aug 2008 10:31:29 -0700
mssexyzo wrote:
my computer wont let me enable my automatic updates. everytime i hit apply it disable it. i went thru run, then type services.msc and double click on automatic updates. can anybody help me.
The symptoms you describe indicate that a malware known as Vundo\Virtumonde is resident. Using Internet Explorer, have the system scanned here: http://onecare.live.com/site/en-au/center/howsafe.htm
Several posters in this newsgroup have reported that the malware was successfully removed using the above scanner.
Others have used Superantispyware to remove the malware.
You can use google to find it if the OneCare scan doesn't remove it.
*IF* the system is clean of malware, then read on:
You cannot manually start the Automatic Updates service and you receive an "Error 1058" error message on a computer that is running Windows XP or Windows XP Tablet PC Edition 2005
http://support.microsoft.com/kb/896224
"Could not start the Remote Procedure Call (RPC) Service. Error 1058" error message when you manually start the Remote Procedure Call service
http://support.microsoft.com/kb/838428
The final step, if the AU service still can not be started, is to reinstall it: http://support.microsoft.com/kb/883614
See Method 2: One or both services do not appear in Services Control Manager
*If* the system is free of malware, the AU service can be enabled and is Started, and system still can not update, run the AU Reset Tool:
http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=13656
MowGreen [MVP 2003-2008]
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Never Forgotten
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