Re: Vista: Cannot install critical KB952709

Ok, so I tried to open a windows vista sp1 incident. But going through the
proces I have to indicate if my copy of windows came preinstalled on the
machine. As it did I answered yes and the kind people of Microsoft told me to
turn to my computer manufacturer. I cannot issue an incident. This to me is
very strange as I have a legitimate copy of Vista, produced by Microsoft. The
fact that it was installed by HP does not changer that. I can understand that
a wrong installation may cause problems, but if I install it myself I may
make the same mistakes. In that case I can issue an incident.

Anyway, this option is apparently not open for me. Does someone have any
other suggestions?

"PA Bear [MS MVP]" wrote:

You're welcome and thanks for your feedback. Let us know how you make out,
please.

Henk wrote:
I installed SP1 myself using Windows Update. I have tried installing
KB952709 manually but this gives the same result.

Thank you for your support. I will open a support incident.


"PA Bear [MS MVP]" wrote:
Did the machine come with Vista SP1 preinstalled or did you install it?
If
the latter, did you install it via Windows Update or manually?

Can you install the update manually using the download links in
http://support.microsoft.com/kb/952709 ?

The above notwithstanding, I'd recommend that you open a free Vista SP1
support incident, Henk:

Unlimited installation and compatibility support for Vista SP1 is
available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Henk wrote:
I am running Vista SP1.

My Anti virus suite is Mcafee virusscan plus, latest release. This is an
all-in-one solution offering virusscanner, firewall, anti-spyware etc.

"PA Bear [MS MVP]" wrote:

Just a question! => Are you running Vista or Vista SP1?

What anti-virus application or security suite (& version) is installed?
What anti-spyware applications (other than Defender)? What third-party
firewall (if any)?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB952709).

For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Henk wrote:
I'm having trouble installing critical update KB952709. The
installation
goes through a number of steps:
1) installation of the update -> ok, system reboots
2) configuring the update -> ok, system reboots
3) more configuration -> ok, system reboots
After the last one, some DOS like messages appear. They go by really
fast
but seem to be registry related.

After the final reboot a message appears that the configuration of the
update has failed and it reverts to its previous state.

The message in Windows Update names error 80004005. When I look into
the
logs it says something about not being able to set the update to a
stable
state.

I know I am not the only one with this problem. I have found several
posts
about this one but none of the solutions work. I have disabled the
virus
scanner and firewall, restarted the BITS services and so on.

I am running Vista Home Premium that came preinstalled on my HP
Pavillion
desktop.

I have now hidden the update just to avoid having to go through the
failing
update process every day but I would rather implement a solution and
have
the update installed.


.

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