Re: error messages

even if these computers are not runing SP1, why should i go back to the
manufacturer when i bought both versions of the upgrade from microsoft in the
first place?

"orange shark" wrote:

hi,

the problem is i cant get on the computer, on the inspiron it stops on the
windows loading screen and it wont go any further and on the latitude it is
stuck on the error message so it is impossible to get onto the things you
told me to because windows will not load. Any other advise?

Thanks for all your help so far

"PA Bear [MS MVP]" wrote:

Other information is that both these computers have been upgraded to
Vista Ultimate,the inspiron had Vista Basic and the latitude had XP
proffesional...
i don't know if they had the service packs on them or not

Start | Run | (type or copy/paste) WINVER | OK

Is Service Pack 1 (SP1) referenced in the results?

If SP1 is not listed:

=> Inspiron: Contact Dell Support;

=> Latitude: Did you run the Vista Upgrade Advisor before you upgrade to
Vista Ultimate and did it pass with flying colors?

If SP1 is listed, both machines qualify for free SP1 support:

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1

Or you could just leave well enough alone and "hide" the update.

Good luck!
--
~PA Bear


orange shark wrote:
This is clearly an error because of the windows update. It is no
coinidence
that it has happened to 2 computers in the same household.

i was told to come on here by windows support, and i have clearly listed
what happened so can anyone please give me something to try that i havent
listed

thanks in advance

"PA Bear [MS MVP]" wrote:
If you're running Vista SP1, you qualify for free suppotrt about this
problem.

If you're not, you'll have to obtain support from the computer
manufacturer.

orange shark wrote:
i cant boot it up into safe mode because it just keep coming up with
files
and then rebooting

i don't know if they had the service packs on them or not because i
didnt
really take notice. Is there a way to find out whther i have the service
packs or not?

thanks in advance

"PA Bear [MS MVP]" wrote:
Are the machines currently running Vista or Vista SP1? <=JUST A
QUESTION!!

OT Tip: When composing a post or email in Word, only use ENTER to begin
a
new paragraph. To begin a new line, use Shift+ENTER.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


orange shark wrote:
Hi, this is my first post on here and i don't know whether this is the
right
place to post.



Basicly I have 2 laptops, an inspiron 6400 and a latitude D620, both
have
come down with a similar error.



Firstly the latitude: I installed an update via Windows update, the
update
was KB955020, which i have researched to improve the english and
german
standard dictionary. The problem is when i rebooted the laptop an
error
message appeared after the DELL screen, the error is as follows
"Windows
failed to start. A recent hardware or software change might be the
cause."
it then gives me a way to fix it which does not work and after says

"File: /Windows/system32/drivers/wdf01000.sys

Status: 0xc0000221

Info: Windows failed to load because a critical system driver is
missing
or
corrupt."



The inspiron: I installed the same updates but the same error came up
with
different options

"Windows failed to start. A recent hardware or software change might
be
the
cause" but this time it doesnt tell you whats wrong but gives me an
option
to continue, safe mode, or restore last setting. I tried all of these
and
continuing and restoring last settings do nothing. When i go into safe
mode
it goes through a lot of files and always stops on the same file:
/Windows/system32/drivers/crcdisk.sys, then reboots and it comes up
with
the
same error.



Other information is that both these computers have been upgraded to
Vista
Ultimate,the inspiron had Vista Basic and the latitude had XP
proffesional.



Any help?



Thanks in advance


.

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