Re: Windows Update
- From: brian3962 <brian3962@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 11 Jul 2008 09:35:01 -0700
I am running Windows XP Professional. I installed update KB951748. I don't
have any anti-spyware or third party firewall installed. Just Windows
Firewall which I have turned off.
"PA Bear [MS MVP]" wrote:
We're not mindreaders, Bryan. Unless you can tell us (1) your Windows.
version, (2) what update(s) you installed, and (3) what anti-virus,
anti-spyware, and/or third-party firewall you have installed, you'll have to
seek assistance directly from MS.
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update(s).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
brian3962 wrote:
I do not have Zone Alarm installed on any of my computers. I think that is
what you were referring me to look at?
"PA Bear [MS MVP]" wrote:
See if my reply to NanaBiker applies to you.
brian3962 wrote:
Sorry. I am unable to access the internet after installing the latest
updates. I spent 2 hrs. on the phone with tech support last night making
sure that all the settings on my computer were correct and everything
was
functioning properly. Everything checked out. I have un-installed the
recent
update and have done a system restore to a functioning day. As someone
else
recommended, I also tried resetting my broadband box. No joy. I have 3
computers plugged into the same wired router. 2 computers downloaded the
latest update the 3rd. did not. That one has no issues accessing the
internet. If you need any other specific info please let me know. I
would
like to get these computers up and running asap. Thank You
"PA Bear [MS MVP]" wrote:
Please see this page http://dts-l.net/goodpost.htm then post back to
this
thread with the information we'd need to be able to assist you
properly.
--
brian3962 wrote:
Everyone has the same problem but I can't seem to get mine resolved. I
have
tried un-installing the update from add/remove programs. I also tried
a
system restore all the way back to the 3rd. I still cannot get on the
net.
Any ideas......?
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