Re: Update KB950125 Vista 64 Fails...

According to the UK-specific page, you have free email support as an option.

While you may have to pay phone company charges to reach 0870 60 10 100, the support itself is free. (Tip: Skype).

See http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921
--
~PA Bear


coolchris wrote:
Yes, but they asked me to pay for a phone call, cheeky bleeders. Sod that.
Also if you look down the thread a person with the id redwin@gmail has the
EXACT same problem.

"PA Bear [MS MVP]" wrote:

Did you open a free Vista SP1 support incident, Chris?

Go to http://support.microsoft.com/oas/default.aspx | select Windows Vista
| select Windows Vista Service Pack 1

Depending on where you live, there will be free & unlimited Vista SP1
support via email and/or chat.
--
~PA Bear


coolchris wrote:
I did the free support from MS, but they wrote back saying I should post
on
here and call them on the phone...NO WAY! I thought the whole idea was for
free support. Sounds to me like a lazy ass who just cut and paste and
hoped
that I would shut up...again..NO WAY. There is also a guy on google groups
for this thread that has exactly the same problem, same OS type etc. He
tried the standalone update, like me, and got nowhere..like me. So it
seems
I am not alone on this, phew.
So I sent back to MS and asked them to try and deal with this more
professionally.

"Vincenzo Di Russo [MVP]" wrote:

coolchris wrote:

Ooops, what a Moron I am!, LOL. thanks.

YW.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My home: http://mvp.support.microsoft.com/
My Blog: http://blogs.dotnethell.it/vincent/

"Vincenzo Di Russo [MVP]" wrote:

coolchris wrote:

Thanks for the help, but this may sound stupid, but how do I open a
Free
support incident? Im out of the free support period for Vista...or is
there another way?

Entire thread on Google Groups:

http://groups.google.com/group/microsoft.public.windowsupdate/browse_thread/thread/8d3d255c9062213b/004e8da7f9b398a2?hl=en
PA Bear's post about free support incident (in this thread):

http://groups.google.com/group/microsoft.public.windowsupdate/msg/2ff7a03c3733ba6e?hl=en

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My home: http://mvp.support.microsoft.com/
My Blog: http://blogs.dotnethell.it/vincent/

"PA Bear [MS MVP]" wrote:

You never know. Please open a free support incident, Chris.

coolchris wrote:
Good bit of reading there. In my case I am not so sure its just a
simple case of the Registry cleaner has foobared my updates. Before
using the cleaner I did a total backup of the registry AND a system
Restore. Restoring the registry as it was before the cleaner did not
resolve the problem, neither did the system restore, and as I said
before..this is the ONLY update that failed.

"PA Bear [MS MVP]" wrote:

Yet another example of a Registry cleaner horking Windows! Think
your Registry needs "cleaning" or "repairing"? Read
http://aumha.net/viewtopic.php?t=28099 and draw your own
conclusions.

If the free support techs can't help you out, you're probably
looking
at a
format & reinstall now.
--
~PA Bear

coolchris wrote:
OK..update....System Restore did nothing to rectify this. I am
sure
its just
this KB, maybe MS will release a new version. Anyways Ive had to
hide it for
the time being, so Ill keep monitoring whats happening to this.

"coolchris" wrote:

Hi. I had actually used a Registry cleaner a couple of days ago,
but have
never had any problems with it...been running it for 6 months.
Ill
see if
I
can do a system restore back to that point and retry. Thanks.

"PA Bear [MS MVP]" wrote:

Do you use a "Registry cleaner"?

I'd recommend that you open a free support incident about this,
Chris. See links in my previous reply. KB950125 was only
released
yesterday (24
Jun-08) so we don't really know that much about it here (yet).

Let us know how you make out, please.
--
~PA Bear


coolchris wrote:
Hi. Firstly to gga...that standalone did not work for me.
Secondly to PA Bear.....Vista SP1 was via Windows update. As I
say, this
was
the only one that failed. There were 2 updates for Vista MCE.
The
first
one
went OK, the second failed. I restarted and tried again, but
still failed. The error code was:
80070643 relating to the Office Source Engine (OSE)...I dont
have
Office
installed whatsoever, LOL. Hmm, this is wierd.
Thanks for the replys..any other thoughts?

"PA Bear [MS MVP]" wrote:

Did you install Vista SP1 via Windows Update or manually? Are
you seeing an error code associated with the failures?

Unlimited installation and compatibility support for Vista SP1
is available
at no charge through 18 Mar-09
. US:


http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

. CA:


http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

. UK:


http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

. AU:


http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

. Other: http://support.microsoft.com/oas/default.aspx |
select
Windows
Vista | select Windows Vista Service Pack 1
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since
2002 AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


coolchris wrote:
but only this one..the other updates are fine.
Anyone else have this problem? Ive tried the standalone
install, but
same
thing.
Ive got SP1 as well.

.

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