RE: Updating to SP3

First, make sure that your anti virus software isn't locking the registry and
preventing the installer from modifying the same.

Error message when you try to install Windows XP Service Pack 3: "Access is
denied" or “Service Pack installation did not complete”
http://support.microsoft.com/kb/949377

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717



--

--------------------------------
TaurArian [MVP] 2005-2008
Update Services
http://taurarian.mvps.org


"vwn" wrote:

I'm a good husband and tried to update my wife's computer to SP3, but it
failed with the info below as shown in the file svcpack.log (which I accessed
via the command %windir%\svcpack.log). Here are the lines with the failure
and just prior:

1784.109: Copied file:
c:\windows\ServicePackFiles\ServicePackCache\i386\xpmsgr.chm
1784.203: Copied file: C:\Program Files\messenger\msmsgs.exe
1784.343: Copied file: C:\Program Files\messenger\msgslang.dll
1784.406: Copied file: C:\Program Files\messenger\msgsc.dll
1784.750: Copied file: C:\Program Files\messenger\custsat.dll
1784.828: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unires.dll
1784.984: Copied file:
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unidrvui.dll
1785.406: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unidrv.dll
1785.531: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\pscript.ntf
1785.672: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\pscript.hlp
1785.984: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\hpfud50.dll
1786.359: DoInstallation: Installing assemblies with source root path:
c:\windows\softwaredistribution\download\3c0bacd63e67d049a438275fd7b87f25\
1796.593: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1796.593: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1797.578: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1798.859: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1798.984: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1799.453: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1799.656: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1799.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1800.312: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1800.312: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1800.531: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1800.593: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1800.812: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1800.968: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1801.500: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1801.812: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1802.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1802.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1802.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1802.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1802.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1802.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1802.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1802.640: Num Ticks for Copying files : 974250
1807.015: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
1807.015: INF_REGISTRY Failed
1807.015: DoInstallation:DoRegistryUpdates failed
1825.281: Unregistration of sprecovr successful
1826.109: Access is denied.
1834.297: Message displayed to the user: Access is denied.
1834.297: User Input: OK
1834.484: Service Pack 3 installation did not complete.

Select 'OK' to undo the changes that have been made.

I'd sure appreciate knowing how to get around this.

vwn

.

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