RE: Code 8000FFFF

I did email Microsoft, here is what they said...by the way, it did NOT work.
When I attempted to contact them again (like he said to) they claim they have
mail server problems and cannot get my emails.....such a crock!

From the case log, I understand that the Update for Windows Vista (KB943302)
and (KB938371) cannot be installed successfully with error code 8000FFFF. If
there has been any misunderstanding, please feel free to let me know.

I also understand the inconvenience you have experienced. Please be assured
that I will do my best to help you. This issue can be caused by one of the
following factors:

1. Corrupted Windows Update Temporary folder
2. Some registry keys are corrupt.

We will address some of the more common causes of this issue. It is
important that we attempt to connect to the Windows Update web site after
each step to confirm whether the resolution has worked. This will prevent us
from having to proceed with additional troubleshooting steps and provide us
with valuable feedback to further develop our support resolutions for you and
our future customers. Your assistance is greatly appreciated.

NOTE: Some third party programs can also affect the Windows Update service.
If you are running any third party applications such as Spyblocker, Internet
or web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to re-enable them after completing
the update process.

Suggestion 1: Rename the Windows Update Softwaredistribution folder
=====================================================
This problem may occur if the Windows Update, Software distribution folder
has been corrupted. We can refer to the following steps to rename this
folder. Please note that the folder will be re-created the next time we visit
the Windows Update site.

1. Close all the open windows.
2. Click the "Start" Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt", and click "Run as administrator".
4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ"
(without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if it
failed, please let me know before performing any further steps and include
any error messages you may have received when it failed.

5. Click the "Start" Button, in the "Start Search" box, type in "%windir%"
(without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select "Rename" and type "SDold" (without the
quotes) to rename this folder.
8. Still in "Administrator: Command Prompt" window, type the command "net
start WuAuServ" (without the quotes) in the opened window to restart the
Windows Updates service.

Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may have
received when it failed.

Let’s now try Windows Update again and see if the issue has been resolved.
Please let us know if this step has resolved it. If it has not, please
proceed to the next step.

Suggestion 2: Remove the incorrect COMPONENTS key
=========================================
Before we go any further, let's backup the registry key first.

1. Click "Start", type REGEDIT in the Start Search bar and press Enter.
2. Select "My Computer" (the root node) on the left pane, under the "File"
menu, click "Export", under Export, choose "All Export" range, and select
"Desktop" in the Save in box and type "backup" as the File Name. Click "Save".

Please Note: If any unexpected issue happens, we can restore the registry
key simply by double-clicking the backup.reg file.

3. Still in "Registry Editor", locate the following Registry batches by
clicking the PLUS (+) sign

HKEY_LOCAL_MACHINE\COMPONENTS

4. Check if these three values exist under the COMPONENTS key:

PendingXmlIdentifier
NextQueueEntryIndex
AdvancedInstallersNeedResolving

5. If so, delete them.
6. Quit "Registry Editor".

After completing the above steps, please restart the computer and try to run
Windows Update again. If it persists, please help me gather the following
information:

Collect the relevant registry key
========================
1. Click "Start", type REGEDIT in the Start Search bar and press Enter.
2. Locate the following Registry batches by clicking the PLUS (+) sign

HKEY_LOCAL_MACHINE\Components

3. Please click "Components" on the left pane, right click on the branch
name Components and choose "Export".
4. Save the branch on the Desktop with the name Components.
5. Go back to the Desktop, right-click the saved file, click "Send To", and
click "Compressed (zipped) Folder".
6. A new file (compressed file) will be generated. Please send it to me at:
v-30bshi@xxxxxxxxxxxxxxxxxxxxxxxx



"neo8494" wrote:

hi mate yeah im getting same problem ive got vista ultimate me mate was able
to dwnload 2 days ago but now its fooked have anyone emailed mircosoft
.