Re: KB932823 seems to cause trouble in IE7

G*d only knows why KB932823 was "pushed" to WinXP machines running IE7 where the Japanese IME keyboard layout wasn't enabled.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

pc123 wrote:
Hi,

We have a serious problem where several of our users recently began
experiencing problems in IE7 while accessing our internal Web applications.
The program would freeze several times a day (the hourglass appears, the IE7
windows goes blank and I must kill the iexplore.exe process). I noticed
that Windows Update pushed the patch KB932823 on May 28 onto those
computers, so I uninstalled this patch in case it was the cause of the
freeze, and I find that the problem has not occurred since I uninstalled
the patch.

I am wondering if it’s a coincidence or if indeed the patch is causing us
trouble. The KB932823 patch title is "You may be unable to use Windows
Internet Explorer 7 to download files on a computer that is running Windows
Server 2003 or Windows XP". It is supposed to be applied only on systems
where "the Japanese Input Method Editor (IME) is the default keyboard
layout. This problem occurs because the Msctf.dll file sends the download
command to an invalid thread." My systems don't have Japanese as a default
keyboard layout, so is it possible that the patch caused more trouble than
it was supposed to solve?

Furthermore, the patch is supposed to be a hotfix, not a critical update,
but it has been pushed to our users via Automatic Updates anyway. I have
the feeling that it has been miscategorized by Microsoft because it should
not have been pushed to us without our consent, but it did anyway.

I have searched for this problem on the Web but I found nothing.

Thank you.

.

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