Re: KB932823 seems to cause trouble in IE7

I concur with your opinion on KB932823. Unless I'm missing something, it is miscategorized and you should *not* install this update/hotfix on the desktops you've described.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
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pc123 wrote:

Hi,

We have a serious problem where several of our users recently began experiencing problems in IE7 while accessing our internal Web applications. The program would freeze several times a day (the hourglass appears, the IE7 windows goes blank and I must kill the iexplore.exe process). I noticed that Windows Update pushed the patch KB932823 on May 28 onto those computers, so I uninstalled this patch in case it was the cause of the freeze, and I find that the problem has not occurred since I uninstalled the patch.

I am wondering if it’s a coincidence or if indeed the patch is causing us trouble. The KB932823 patch title is "You may be unable to use Windows Internet Explorer 7 to download files on a computer that is running Windows Server 2003 or Windows XP". It is supposed to be applied only on systems where "the Japanese Input Method Editor (IME) is the default keyboard layout. This problem occurs because the Msctf.dll file sends the download command to an invalid thread." My systems don't have Japanese as a default keyboard layout, so is it possible that the patch caused more trouble than it was supposed to solve?

Furthermore, the patch is supposed to be a hotfix, not a critical update, but it has been pushed to our users via Automatic Updates anyway. I have the feeling that it has been miscategorized by Microsoft because it should not have been pushed to us without our consent, but it did anyway.

I have searched for this problem on the Web but I found nothing.

Thank you.

.

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