Re: SP3 and HP/AMD Computers

I agree that the customer loses, sasha. BUT, HP has been well aware of Unsupported Sysprep Scenarios for quite some time now:
http://support.microsoft.com/kb/828287

Read the ' Different processor vendors ' section.
There is definitely something amiss with how MS tests updates|SPs and with their lack of communication skills.

However, this issue is directly attributable to HP, plain and simple.

MowGreen [MVP 2003-2008]
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*-343-* FDNY
Never Forgotten
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sasha gottfried wrote:

Don't tell me Microsoft wasn't aware of this! Or was it just a set-up to blame the OEM's? Either way.......the customer loses!


"Shenan Stanley" <newshelper@xxxxxxxxx> wrote in message news:%23tNEvWPwIHA.2188@xxxxxxxxxxxxxxxxxxxxxxx

sasha gottfried wrote:

Doesn't Microsoft confer with major computer manufacturers before
putting out a major OS upgrade? As you say, HP manufactures many
AMD based computers. Are you telling me Microsoft isn't aware of
this, or doesn't bother testing their SP3 on such systems using
this 'image' applied? You'd think that between HP and Microsoft
they would 'expose' the mistake before allowing it to be foisted on
customers. But hell, our time is not THEIR money, is it?

The OEMs pay less to Microsoft for the licenses of Windows XP (OEM License agreements) so they can make more profit selling to the end-consumer and for that they provide the end-consumer support for the machine - including the installed OS. That is a choice they made.

Given that choice and the fact that SP3 has been available in some form (beta and otherwise) to the OEMs for over a year - they should have taken the responsibility and tested it. Not to mention - any OEM that decided an AMD processor was the same as an Intel processor (thus making one image) likely should have thought that out better. I am having trouble seeing it from your point of view that Microsoft (SP3) is to blame when it was not Microsoft that made the image being used by said OEMs nor were they the ones responsible for testing things on the OEMs own equipment.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html




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Relevant Pages

  • Re: SP3 and HP/AMD Computers
    ... The blame game can go on and on. ... Customer to know what the hell "Sysrep Scenarios" are anyway! ... You'd think that between HP and Microsoft ... The OEMs pay less to Microsoft for the licenses of Windows XP (OEM ...
    (microsoft.public.windowsupdate)
  • Re: SP3 and HP/AMD Computers
    ... Customer to know what the hell "Sysrep Scenarios" are anyway! ... You'd think that between HP and Microsoft ... it was not Microsoft that made the image being used by said OEMs nor were ...
    (microsoft.public.windowsupdate)
  • Re: SP3 and HP/AMD Computers
    ... HP uses Microsoft and Microsoft uses HP. ... The TRUTH is that MS throws out software for the paying customer to test and then, and only then, they will put out a fix. ... The OEMs pay less to Microsoft for the licenses of Windows XP (OEM ... Given that choice and the fact that SP3 has been available in some form ...
    (microsoft.public.windowsupdate)
  • Re: Where to get restore for XP
    ... Xp is sold to OEMs at nowhere near that price and they ... >> because said customer had to buy full copy of XP. ... >> issues?Do you think that this hasn't been all thought out by Microsoft? ... >>> So how is Microsoft screwing you? ...
    (microsoft.public.windowsxp.basics)
  • Re: David Faber Report : Putting 2 and 2 together
    ... Without significant exception, all OEMs pre-install Windows on the vast majority of PCs that they sell, and they uniformly are of a mind that there exists no commercially viable alternative to which they could switch in response to a substantial and sustained price increase or its equivalent by Microsoft. ... The accuracy of this belief is highlighted by the fact that the other vendors of Intel-compatible PC operating systems do not view their own offerings as viable alternatives to Windows. ...
    (misc.invest.stocks)
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