Re: SP3 and HP/AMD Computers

sasha gottfried wrote:
I've recently learned, via this newsgroup, that SP3 will cause
incessant boot problems when installed in an HP computer with an
AMD processor. I see that there is a patch for this via the HP
website. Of course, one wonders how to install a patch on a
computer that just keeps rebooting? Why didn't Microsoft figure
this problem out before releasing the update? There must be
thousands of HP computers with AMD processors! Why didn't HP send
out a special alert to customers with AMD processors?
These are the kinds of issues that infuriate customers, and lead to
all kinds of lawsuits. Thankfully, I read through this newsgroup
and avoided messing with this SP3 debacle for now. I am grateful to
the contributors to this discussion who have saved me the headache
of indulging in another irresponsible, reckless, corporate abuse of
its customers. Please correct any misapprehensions I have expressed
here about this. But it would appear that, once again, the home
computer industry is inducing unneeded stress, and sacrificing the
time of its end-users, for the public relations illusion of 'upgrading'
our experience and enhancing our 'security.'

The problem was not *any* computer with an AMD processor or any HP system
with an AMD processor - but those computers (any OEM) that had an 'image'
applied to it that was created and intended for a computer with an Intel
processor. Some of the HP computers were done this way - thus the reboot
situation in many of the cases - and HP is a large distributor/pusher of AMD
systems...

In other words - it was not something that could have been known beforehand
by Microsoft. Your accusations should fly towards the OEM that decided to
make a single installation image and apply it to all machines - AMD and
Intel alike... SP3 just 'exposed' the mistake of applying such an image
(one based on Intel procesors) onto such a machine (an AMD processor based
machine) without fixing it afterwards...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


.

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