Re: Service Pack 3 Update


Hi PA Bear

I am well aware that Norton Security Scan and Spy Sweeper should not
have active processes. I suspect it may be something to do with their
registry entries. Microsoft says "You may receive these error messages
[Access Denied etc] if permissions for one or more registry keys are
restricted in a way that prevents the update of those registry keys".

I posted the method I used to install SP3 based on my empirical
evidence, hopefully helping others with similar problems.

Perhaps MS MVPs can enlighten us about the mysterious way Microsoft
updates work and why some of us have problems despite following all
their advice. I, for one, would be keen to learn.

PS: If you know how to temporarily disable Norton Security Scan and Spy
Sweeper, please let us know. I couldn't find any way to do it, that's
why I uninstalled them. And, as I said earlier, I don't know which
program caused the problem with SP3.


'PA Bear [MS MVP Wrote:
;3742403']> Neither Spy Sweeper and Norton Security Scan can be
temporarily
disabled.

Horse hockey! And Norton Security Scan isn't an active process
anyway:

<QP>
Norton Security Scan does not integrate with the operating system to
provide
real time protection against viruses and spyware, but instead scans
your
hard drive for viruses and spyware "on demand", or at a given point in
time.
</QP>
Source:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2007031405260913
--
~PA Bear


Chris B wrote:
Hi Michael

Neither Spy Sweeper and Norton Security Scan can be temporarily
disabled. In fact these 2 programs should only run when I activate
them. However, I found that I had to uninstall them to get SP3 to
install.

Michael Jennings;3741570 Wrote:
Method 2 at KB949377 says to disable security scanners.
MowGreen posted a buckshot link for XP SP3 prep/problems:
http://support.microsoft.com/kb/950717/

My impression is that XP's SP3 is a lot less traumatic than its
SP2.

"Chris B" <Chris.B.39k8zh@xxxxxxxxxxxxx> wrote in message
news:Chris.B.39k8zh@xxxxxxxxxxxxxxxx

I had the same problem as Eric, with the "Access Denied" message
when I
tried to install Windows XP Service Pack 3. I had disabled my
trendMicro anti-virus as suggested by Microsoft, but without
success.

I then uninstalled 2 free anti-spyware programs on my PC. These
were
Spy Sweeper (from Webroot Software) and Norton Security Scan
(installed
as part of a Google Pack). Then, with TrendMicro anti-virus still
temporarily disabled, I was able to install Service Pack 3 without
a
problem.

I don't know which program caused the problem with Service Pack 3
since
I uninstalled both. I hope this advice may help others.

Michael Jennings;3737754 Wrote:
You probably need to get Subinacl.exe, make a Reset.cmd file
and run it - exactly as Method 3 instructs you to do at this
link:
http://support.microsoft.com:80/kb/949377

You've probably already tried that link's Methods 1 & 2.

"Eric" <Eric@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1FD2BA6D-4758-4726-846C-9FA3CC0F8078@xxxxxxxxxxxxxxxx
Yes it does say access denied. I'm sorry I thought I put that in
the
first message

"Shenan Stanley" wrote:
Does it say, "Access Denied"?
It is very important you give the exact error message...

Eric wrote:
I have been trying to get the new Service Pack 3 to install on
my
computer for days.
I have even tried to download the update more then once
thinking I
downloaded a corrupt file. It will run through the installation
of
the files then it tells me it's not allowed. It then tells me
that
there was a service pack 3 setup error, and that the install
did
not complete. After I click 'ok' windows runs the removal
wizard
and uninstalls everything that it already completed. This has
happened several times already. Has anybody encountered this
already. If so how do I fix it. The computer is running fine
but
I've had to shut off the automatic updates until this get
fixed......


--
Chris B
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