Re: MOUSE AND KEYBOARD NOT WORKING AFTER APRIL UPDATES.

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


IF YOU HAVE A SYSTEM RESTORE POINT USE IT, and then turn off automatic
updates.

After a specific update which is *PRE* Service Pack 1. It will cause
you to lose your mouse and or keyboard. This issue is more exclusive to
wireless devices, and alot harder to fix "in" wireless devices. Now I
know someones thinking, "but this happened AFTER SP1". Well I say to
you the update that cause it is a pre-req for SP1 and is included in
the Stand Alone version. Thus if you downloaded SP1 you wouldn't have
had the issue untill.... get this... after the install of SP1.

The following outlines a solution. However, it isn't 100% for all your
devices. I've seen it work on all wired USB mice, but some wireless
devices remail unfixed.

First be ready for alot of trial and error, because we're going to
attempt to restore the inf which your mouse is looking for. Thus we
will be using a backup file. Now if you're the person who has used a
billion mice on his machine... well this is going to suck for you. But,
on the contrast if you're the person who's only ever used one mouse it's
your lucky day.

1) Navigate to C:\WINDOWS\INF
2) Locate MSMOUSE.INF, MSMOUSE.PNF, INPUT.INF, INPUT.PNF
3) If you don't have them don't worry, if you do copy them to your
desktop for safe keeping.

Next we need to locate a backup for this file. There are a few
locations you can try see from the list below:

1) C:\WINDOWS\WINSXS
2) C:\WINDOWS\SYSTEM32\DRIVERSTORE
3) C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY

You can do an advanced search in these locations for the peciously
mentioned files (or) you can search via the command prompt. If you're
using the command prompt navigate to the specific directory and type:

DIR MSMOUSE.INF /S /A
DIR INPUT.INF /S /A

You will need to find one of each that have matching dates. Your best
bet would be the FILEREPOSITORY, but as mentioned before it's trial and
error. Also, please select a file date that is BEFORE you started having
the issue. I know everyone "should" have common sense, but you can't
count on it.

Once you've found the files you want to use copy them to your
C:\WINDOWS\INF directory. Then lets navigate to the Device Manager...
if you don't know where its at type "device manager" in the Start
Search Bar.

Once there we need to locate any "ghosted" entries and uninstall them.
To do this you need to goto VIEW > SHOW HIDDEN DEVICES. If you have any
transparent listings for mice or HID uninstall them and move on.

Now reconnect your failed device, and see if the system recognizes it.
If it does it should install the driver etc... and hopefully you're
good to go. If not it's back to finding a INF that will work for you.
It will take several attempts, but you'll get it.

Also, if the device driver installs correctly and still doesn't work.
Check the device manager and ensure the device is enabled. I've seen
this happen so you simply have to check that it is... in essence..
turned on. Another note if you have a way to remote into your machine
it makes this whole process alot faster, because you have a mouse!
Anyways hopefully this helps. Also, should you contact MS support
please do not refernce this post.

* One more thing. * Should you have NO mouse or keyboard this all can
be done from the WINRE. It is a pain, but it is possible. Simply boot
off your disc and once in the setup enviornment press Shift+F10 for a
command prompt. You can go through all these steps in the command
prompt to restore your two devices. If your keyboard is failed you will
need to look for one additonal file which is MSKEYBOARD.INF.


--
Soul Raven
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