Re: Problem with Windows Update for XP x64 (no error message).

What anti-virus application or security suite is installed? What anti-spyware applications (other than Defender)? What third-party firewall (if any)?

============

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB947864).

!!! => If your problem relates to a Cumulative Security Update for IE, call the above number and ask to be transferred to the Consumer IE7 queue (which is 47830). <= !!!

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

MvdL79 wrote:
I have a weird problem since a week or so (at least that's when I noticed
it).

When I go to Microsoft's Windows Update website, everything goes well, but
when I click search for new updates it gives me an error (without an error
code). I tried several things already ranging from reinstalling Internet
Explorer 7 to renaming the SoftwareDistribution directory, but all without
succes...


When I open the ReportingEvents log file, it shows the following:


{0C44CE37-AA18-41BB-A6F5-25F8B1C58946} 2008-04-24 15:52:46:625+0200 1 202
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Reboot completed.
{9D0831D9-E49A-439F-9018-CADA862E6DB9} 2008-04-24 15:59:17:375+0200 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 Windows Internet Explorer 7
Set Success Software Synchronization Windows Update Client successfully
detected 0 updates.
{20D24F61-2811-4A3C-B5E3-A2EC7325C7AF} 2008-04-24 16:03:35:671+0200 1 202
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Reboot completed.
{6565530D-E5E8-4702-9248-944F0A05277E} 2008-04-24 16:04:52:203+0200 1 162
101 {FA055A7E-B0A2-47DC-BCF4-92D5B66067B7} 102 0 AutomaticUpdates Success
Content Download Download succeeded.
{8BD4878F-D2EE-4CEE-8716-353281684A2F} 2008-04-24 16:04:52:218+0200 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded and
ready for installation. To install the updates, an administrator should log
on to this computer and Windows will prompt with further instructions: -
Cumulative Security Update for Internet Explorer 7 for Windows XP x64
Edition (KB947864)
{DF1260A7-B250-473A-A9DF-12F1936F2CC5} 2008-04-24 16:07:30:375+0200 1 183
101 {FA055A7E-B0A2-47DC-BCF4-92D5B66067B7} 102 0 AutomaticUpdates Success
Content Install Installation Successful: Windows successfully installed the
following update: Cumulative Security Update for Internet Explorer 7 for
Windows XP x64 Edition (KB947864)


The weird thing is here; the messages with a bunch of zeros in them, are
from the moment I go to the Windows Update website. The messages which look
normal are from the Windows Updates (security center). So it means that does
work.

But why can't I update (or at least search for) new patches / hotfixes on
the Windows Update website?!

Please advice. TY.

.

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