Re: KB938371 Appears To Block Updates

Did the MS Support tech have you try (or have your tried) using Method 2: Use System Restore | Offline System Restore in http://support.microsoft.com/kb/948537?

I'm afraid your best bet would be to continue with the free Vista SP1 support option(s) available to you. If necessary, being a new Support Incident.

Please keep us posted.
--
~PA Bear


jcaudle wrote:
Did all you recommended. Got to the part about using Method #1 to uninstall
SP1. Used the MS instructions for getting to the uninstall screen. For
some reason it is not on the list of installed updates. Very vexing.
Thanks so much for giving your time to assist with this problem.

"PA Bear [MS MVP]" wrote:
I downloaded a separate file for SP1.

I was afraid you'd say that.

In addition I did chat with support and they had me uninstalling my
firewall, anti-virus, etc. Left me with a unprotected computer that I
immediately installed zone alarm and AVG antivirus.

<groan> Now it's gotten even more complicated. Try the following:

1. Uninstall ZoneAlarm via Add/Remove Programs then *immediately* enable
the Windows Firewall. Do NOT connect the machine to the internet without a
firewall!

2a. If you uninstalled a Norton application at the behest of MS Support,
download/run this removal tool & reboot twice:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

2b. If you uninstalled a McAfee application at the behest of MS Support,
download/run this removal tool & reboot twice:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1

3. Temporarily disable AVG Anti-Virus.

4. Uninstall Vista SP1 via Add/Remove Programs
(http://support.microsoft.com/kb/948537 Method 1).

5. Reboot twice. (Yes, again.)

6. Now see if you can install KB947864, KB941693, KB948590 and any other
updates offered by Windows Update.

NB: Do NOT install Vista SP1 unless it's offered by Windows Update! See
http://support.microsoft.com/kb/948343
--
~PA Bear

jcaudle wrote:
<paste>
I downloaded a separate file for SP1. I also chatted with MS today for
about 4 hours. No luck in fixing the problem. Unfortunately I cannot do
a
system restore since the restore point does not seem to exist even if I
click go back 5 days. Is there a way to go back further?
</paste>
In addition I did chat with support and they had me uninstalling my
firewall, anti-virus, etc. Left me with a unprotected computer that I
immediately installed zone alarm and AVG antivirus. I believe they are
used
to handling such problems and not what really is happening. Your reply is
most informative.

"PA Bear [MS MVP]" wrote:
<QP>
The original release of Update 938371 updates several internal components
that Windows Vista requires in order to install or to remove Windows
Vista
Service Pack 1 more reliably. This update must be applied separately
before
you install Windows Vista SP1 to make sure that Windows Vista SP1 can be
installed or removed from the computer.
</QP>
Source: http://support.microsoft.com/kb/938371

I have Vista home premium sp1 installed.

Did Windows Update offer the machine Vista SP1 or did you
download/install
it manually?

Looks like you're in a Catch-22 situation: You can't install 938371
because
Vista SP1 is already installed but you may not be able to install any
other
updates because 938371 isn't installed.

Unless you want to see if uninstalling SP1 resolves the problem (cf.
http://support.microsoft.com/kb/948537), I'd recommend opening a free
support incident. See links in my previous reply.

jcaudle wrote:
Not the activity I am having. The computer does not restart. Just
returns
an error 800B0100 when using Windows Update. What is odd is that
KB938371
appears in the listing of installed successful updates but also appears
on
the list of important updates. Have tried installing each update
individually but no luck. When I click update the progress bar shows
that
nothing is being transferred. Have tried turning off firewall and anti
virus but still same behavior. Something is blocking all security
updates
but allowing non-security updates to proceed normally.

"PA Bear [MS MVP]" wrote:
The update is not installed successfully, you receive a message, and
the
computer restarts when you try to install an update in Windows Vista
http://support.microsoft.com/kb/949358

Unlimited installation and compatibility support for Vista SP1 is
available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921
• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921
• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921
• Other: http://support.microsoft.com/oas/default.aspx | select
Windows
Vista | select Windows Vista Service Pack 1

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

jcaudle wrote:
I have Vista home premium sp1 installed. Also have KB938371 installed
successfully on 4/9/2008. Since then the only updates that install
are
Defender definitions. All security updates will not install
regardless
of
how many times I try. Suggestions as to allow these updates to
install
would be greatly appreciated. The updates that refuse to install are
KB947864, KB941693, & KB948590.

.

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